Price changed as I shopped....
Discussion
Bit of a strange one, weekly shop at Asda's, concentrated screenwash was down to £1 a bottle. I use a lot of this as I top up all my customers cars so I picked a few up.
Got to the till, they scan through at £1.45
As it was more than 1 bottle, I stopped at customer services to speak to the nice lady ( you know, the one who says she is happy to help.... )
After much fannying about, the manager decided as a gesture of goodwill he would refund the difference - I should, apparently, be thankful he was such a generous Manager....
I Am no consumer guru, but where does the shopper stand with something like this?
Ally
/Pikey pennypinching mode off
Got to the till, they scan through at £1.45
As it was more than 1 bottle, I stopped at customer services to speak to the nice lady ( you know, the one who says she is happy to help.... )
After much fannying about, the manager decided as a gesture of goodwill he would refund the difference - I should, apparently, be thankful he was such a generous Manager....
I Am no consumer guru, but where does the shopper stand with something like this?
Ally
/Pikey pennypinching mode off
The price on the shelf is just an offfer of what they'll sell it to you for. It's so f
king annoying when old biddies argus the toss 'when it's the principal' over a few pence. They get all red faced & ratty.
I used to sell shoes and people would swap the £80 shoes to a location that had a £40 price tag etc and try this on.
king annoying when old biddies argus the toss 'when it's the principal' over a few pence. They get all red faced & ratty.I used to sell shoes and people would swap the £80 shoes to a location that had a £40 price tag etc and try this on.
smifffymoto said:
Was £1 for 1 bottle and £1.45 if you were "greedy" and had more than 1 bottle.That's how I read it anyway.If that's the case they are crooks trying to hoodwink the customer,you can bet it was priced up as £1/bottle
That's a bit different.If they are on offer for £1 instead of £1.45 with a limit of 1 per customer then the price didn't change.
I did the same thing at Tesco with a dvd a few weeks ago. The price on the shelf was £1.22 less than when I went to the checkout. I wasn't that bothered about it but I pointed it out to customer services and they gave me £2.44 back.
Shame Asda don't have a double the difference policy like this, you could have gotten a right bargin on that screenwash.
Shame Asda don't have a double the difference policy like this, you could have gotten a right bargin on that screenwash.
The price did change for Mrs TB as she shopped this morning. Items of clothing initially priced at 60 euros, so about £50, were already marked down to £20 and were being re-priced at £12 by (presumably) a manager who said that if Mrs TB saw any item she liked, just make an offer - i.e. below the reduced reduced price. Cashflow clearly a bit of a sod even for Sir Philip Green.
My wife complains about them eevry week (but obviously not enough to go another half mile to Morrisons or Tesco).
The favourites are;
This roll back nonesense. Putting stuff 'back' to a price higher than it was selling at 3 months ago.
Putting special offers very close to non offers so that you pick up the wrong thing.
Not giving you the offer at the till.
I would say 3 out of 4 weeks they do one of these things (or rather wifey does with their help). Have had to start checking the bill.
I don't know what the applicable law is, but in a shop which uses a combination of EPOS and shelf-edge price labels, if a difference exists to the customer's detriment, then Trading Standards are able to instigate an action with a fine up to £1,000 per item on sale in the store.
So if you've got 250 cans of beans on sale, potentially you could be looking at a £250,000 fine.
So if you've got 250 cans of beans on sale, potentially you could be looking at a £250,000 fine.
Spiritual_Beggar said:
CUSTOMER IS ALWAYS RIGHT; is where you stand on this. If they had a sign up saying they were £1, then that's what they should offer you, otherwise take the sign down.
Unfortunately the customer is often wrong, and always expects the seller to go the extra mile, even to make up for the customers mistake.V8mate said:
I don't know what the applicable law is, but in a shop which uses a combination of EPOS and shelf-edge price labels, if a difference exists to the customer's detriment, then Trading Standards are able to instigate an action with a fine up to £1,000 per item on sale in the store.
So if you've got 250 cans of beans on sale, potentially you could be looking at a £250,000 fine.
Consumer Protection Act 1987: ClickySo if you've got 250 cans of beans on sale, potentially you could be looking at a £250,000 fine.
It's an offence to charge more for goods than they're advertised at, but they aren't obliged to sell at the lower price.
SJobson said:
V8mate said:
I don't know what the applicable law is, but in a shop which uses a combination of EPOS and shelf-edge price labels, if a difference exists to the customer's detriment, then Trading Standards are able to instigate an action with a fine up to £1,000 per item on sale in the store.
So if you've got 250 cans of beans on sale, potentially you could be looking at a £250,000 fine.
Consumer Protection Act 1987: ClickySo if you've got 250 cans of beans on sale, potentially you could be looking at a £250,000 fine.
It's an offence to charge more for goods than they're advertised at, but they aren't obliged to sell at the lower price.
A shop in the UK does not HAVE to sell you anything - however ,if they do so ,it should be at the price indicated on the shelf or product .It is illegal to charge a higher price than indicated .If the customer services manager was a complete berk than they could just refuse to serve you ,and this would be a valid way of dealing with it if you noticed before paying ,however ,if you have paid then a refund is in order - without any doubt at all .It is your legal right.
HTH
HTH
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