Computers and Managers
Discussion
I've decided that Computers and Managers are the root of most everyday problems.
Today I was awaiting delivery of a kitchen unit from B&Q. It's from their shiny new deluxe 'Cook & Lewis' range. Supplier: B&Q. Courier: Porcelfarce. You can probably guess the rest.
To cut a long story short, the unit (in three separate boxes) was delivered not to my house, but to a house in the next street with the same number. Better still, it was dropped over a 5-foot gate. Of course I didn't know any of this because I was at home waiting for the delivery.
About 7pm the owner of the wrong house, on finding an unexpected kitchen unit dumped in his alleyway, very decently brings it round to me. By amzing good fortune it wasn't damaged in the drop. However, the prestigious new product is missing a trim panel and has the wrong hinges.
I'm tempted to ring up B&Q and say 'Where's my unit?' (after all, there's no signature) and get a free second one. But then I can't complain about the missing panel and the wrong hinges.
To B&Q: When you're selling a new range of units, FFS make sure you put all the bits in, and make sure they're the right bits. Otherwise you'll go to a great deal of needless time and effort sending them on to me, and employing girls with strange accents on 'helplines', both of which affect your profitability.
To Porcelfarce: With satnav you have no excuse. If you enter my postcode you cannot fail but end up in my street. My street is 100 yards long. A monkey can work it out.
I could pretend the unit never arrived, and claim off B&Q, who would in turn claim off Porcelfarce, and the whole thing would go round and round for years keeping incompetent idiots in offices in employment. But life is too goddamn short.
1) Get the product right.
2) Deliver it to the right address.
You don't need to be Alan Sugar to work that out do you?
'For want of a nail', etc...
Today I was awaiting delivery of a kitchen unit from B&Q. It's from their shiny new deluxe 'Cook & Lewis' range. Supplier: B&Q. Courier: Porcelfarce. You can probably guess the rest.
To cut a long story short, the unit (in three separate boxes) was delivered not to my house, but to a house in the next street with the same number. Better still, it was dropped over a 5-foot gate. Of course I didn't know any of this because I was at home waiting for the delivery.
About 7pm the owner of the wrong house, on finding an unexpected kitchen unit dumped in his alleyway, very decently brings it round to me. By amzing good fortune it wasn't damaged in the drop. However, the prestigious new product is missing a trim panel and has the wrong hinges.
I'm tempted to ring up B&Q and say 'Where's my unit?' (after all, there's no signature) and get a free second one. But then I can't complain about the missing panel and the wrong hinges.
To B&Q: When you're selling a new range of units, FFS make sure you put all the bits in, and make sure they're the right bits. Otherwise you'll go to a great deal of needless time and effort sending them on to me, and employing girls with strange accents on 'helplines', both of which affect your profitability.
To Porcelfarce: With satnav you have no excuse. If you enter my postcode you cannot fail but end up in my street. My street is 100 yards long. A monkey can work it out.
I could pretend the unit never arrived, and claim off B&Q, who would in turn claim off Porcelfarce, and the whole thing would go round and round for years keeping incompetent idiots in offices in employment. But life is too goddamn short.
1) Get the product right.
2) Deliver it to the right address.
You don't need to be Alan Sugar to work that out do you?
'For want of a nail', etc...
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