warantee fraud

[richard8466]

I bought a Tuscan 4.0 in july 2002. when then warantee holding warantee expired, i purchased a car care warantee over the counter from a TVR dealership in August this year, they gladly sold me it with no questions. I am now making a claim on the warantee, but they have turned around and said that they will not honour the agreement because it was not purchased with the car. Has anybody had similar problems or is aware the in this sort of case the company may noy pay out?

[oxbow]

That's rubbish.
You bought it in good faith. They have to honour it.
Name them.
Good luck.

[blutusc]

Yeah. I agree. The dealer who sold it to you should have checked the facts with the warranty company first. If its not valid, the dealer should cough up. I bought a 2000 X tuscan in March 2002 and paid my dealer £1200 for a 2yr Warranty Holdings warranty - if anything mechanical goes wrong with my car, either the warranty company or (dealer) had better pay up or a whole load of sh*t will hit the fan!!! Simon
PS They can't expect to sell you something, take a whole heap of cash off you, give a warranty c ertificate and booklet and then refuse to cough up!!!

[355f]

well car care to not have the best of reputations anyway. The dealers just sell the warranties and take a handsome commission, they are under now obligation to discover the true facts behind the small print.

Seems these type of policies are very profitable but ive heard so many cases where they just wont pay!! me included!

[joospeed]

to be fair to CCP, they are alot better than WH to deal with, CCP actually paid me more than I asked for once 'cos of the lengthy diagnosis time (broken cerbera speedo wire required centre console / dash out to trace break .. diagnosis time 3 hours, fix time 10 minutes .. doh!).

[Hobbit]

I bought a Tuscan4.0 18 months ago and purchased a 2 year "comprehensive" warranty but the car is back at Blackpool factory with valve guide and gearbox problems.

Despite the car only having covered 12k miles I am being told these problems, which will result in new reconditioned engine and gearbox being required, are "wear and tear" and therefore not covered by warranty.

I am currently disputing this and would appreciate any advice from other owners who have had similar problems.
Surely this can be proven to be a design fault and as the car is unusable it should fit with the description in the warranty which describes cover ony for "broken" parts.

Needless to say if this argument goes against me it will be time for me to wave goodbye to any future TVR ownership desires and they can expect some negative publicity.

[355f]

Hobbit said:

I bought a Tuscan4.0 18 months ago and purchased a 2 year "comprehensive" warranty but the car is back at Blackpool factory with valve guide and gearbox problems. Despite the car only having covered 12k miles I am being told these problems, which will result in new reconditioned engine and gearbox being required, are "wear and tear" and therefore not covered by warranty. I am currently disputing this and would appreciate any advice from other owners who have had similar problems. Surely this can be proven to be a design fault and as the car is unusable it should fit with the description in the warranty which describes cover ony for "broken" parts. Needless to say if this argument goes against me it will be time for me to wave goodbye to any future TVR ownership desires and they can expect some negative publicity. Well this 'wear and tear' clause is a real favourite and thats what happened to me and two of my associates. One is led to believe that the warranty covers all but I think the only times when they seem to pay is when there is a major mechanical failure such as a broken crank or maybe a timing belt( providing all services up to date) even then they mitigate the costs by deducting mileage mitigation. I used to have such policies but now save the significant sum they cost each year and take my chances, spending money saved on preventative maintainance. I think the only ones that are worthwhile are the factory backed warranties . As to negative publicity TVR have had plenty of that already! This engine is flawed (and I speak with some background to the issue) and there are many design faults in many vehicles but , alas, proving it is another issue

>> Edited by 355f on Saturday 15th November 19:42

[theblacktuscks]

All that have had troubles have my deepest sympathy. However, I purchased a Nov 2001 Tuscan S at the end of March this year with 2,600 miles on the clock. I have been to Europe three times and have now done nearly 14,000 miles. The car has been regualarly maintained by the factory. I have had a couple of very minor warranty niggles that have been fixed with good grace -none of them enginen orientated. My car is driven nearly on a daily basis. Last big trip was Calais - Stuttgart - Mijas (Costa del Sol) - Santander -Plymouth - Manchester. I believe that there are many Tuscan owners out there that have had few/minor/no problems as TVR has sold more cars than the folk that have had trouble on this site. I acknowledge that the people that have posted here have had challenges but this post is an attempt to make this a balanced thread.

Regards,
Clive

[pies]

Hobbit said:

I bought a Tuscan4.0 18 months ago and purchased a 2 year "comprehensive" warranty but the car is back at Blackpool factory with valve guide and gearbox problems. Despite the car only having covered 12k miles I am being told these problems, which will result in new reconditioned engine and gearbox being required, are "wear and tear" and therefore not covered by warranty. I am currently disputing this and would appreciate any advice from other owners who have had similar problems. Surely this can be proven to be a design fault and as the car is unusable it should fit with the description in the warranty which describes cover ony for "broken" parts. Needless to say if this argument goes against me it will be time for me to wave goodbye to any future TVR ownership desires and they can expect some negative publicity.

So TVR are admiting that the S6 engine and bo are only capable of 12k before they "wear out"

Utter bollox they should reasonably be expected to do 60k plus, anything less is either a design fault,poor quality parts,poor quality service or part failure

[linz]

Richard--You don't say what problems you are having or how old your Tusk is???????
Depending on the year of manufacture/problems occuring you may still be covered by law........

[Graham66]

pies said:

Hobbit said: I bought a Tuscan4.0 18 months ago and purchased a 2 year "comprehensive" warranty but the car is back at Blackpool factory with valve guide and gearbox problems. Despite the car only having covered 12k miles I am being told these problems, which will result in new reconditioned engine and gearbox being required, are "wear and tear" and therefore not covered by warranty. I am currently disputing this and would appreciate any advice from other owners who have had similar problems. Surely this can be proven to be a design fault and as the car is unusable it should fit with the description in the warranty which describes cover ony for "broken" parts. Needless to say if this argument goes against me it will be time for me to wave goodbye to any future TVR ownership desires and they can expect some negative publicity. So TVR are admiting that the S6 engine and bo are only capable of 12k before they "wear out" Utter bollox they should reasonably be expected to do 60k plus, anything less is either a design fault,poor quality parts,poor quality service or part failure

Calm down Pies, I think it was the warranty company who said it was wear and tear, not TVR!

[PetrolTed]

The 'wear and tear' argument has been used to fight warranty claims since long before the Speed 6 was ever around.

It seems to be their first line of defence. Just keep plugging away.

[matthewbinns]

Simple solution...

Ask TVR what they consider to be a reasonable acheivable mileage for speed 6 engined car before encountering problems such as these.

If they say anything higher than your current mileage then the warranty company will have to pay up.

Something tells me that TVR are not going to admit (even if it is true) that they have no faith in their own products to last more than 12000 miles.

I know Speed 6 reliability has been done to death but this really is beyond a joke.

[all black]

I purchased my car privately but purchased a new WH WH warranty from mole valley at the same time I got the car - I have made claims and no problems