Call centre RANT

[jamoor]

Why can't they train call centre staff?
2 cases recently first o2, I look online and find an unlimited blackberry package for 25 a month
Ring up and get told by this woman its 35 as I am not paying for a regular BB package.

I hung up and called straight back and got answered by a bloke who did it straight away

Next is expedia, called up to change flight, flight is fully flexible in the same booking class I decide I want a stopover , check online on seatcounter and its availible
Call them up a woman answers she assures me stopovers aren't permitted. Hang up and call back this one says I have to pay money to change. The next day I call again, another woman who says she can't chabge just one leg of a booking, instead only the whole connection needs to be changed.
I have wasted about two hours in this farce!
I keep ringing back and hanging up until a bloke answers, the whole thing was over in under ten mins.


Is anyone noticing a gender theme here?

[sneijder]

3/10 no swearing, and only evidence of a light urine simmering.

If you called me, I wouldn't know how to 'chabge just one leg of a booking' either.

[v15ben]

I do agree that O2 are one of the worst I've had to deal with. They sent me final demand notices and tried to get my parents to pay (whilst I was travelling in Australia!) a phone contract that O2 themselves had cancelled for me 3 months earlier!

[diesel head]

jamoor said:

Is anyone noticing a gender theme here?

Yes you need to get your wife to sort things out!

[jamoor]

sneijder said:

3/10 no swearing, and only evidence of a light urine simmering.

If you called me, I wouldn't know how to 'chabge just one leg of a booking' either.

Yeah yeah, I am on a blackberry here!

[Deva Link]

diesel head said:

jamoor said:

Is anyone noticing a gender theme here?

Yes you need to get your wife to sort things out!

Hmm...I do that sometimes. It works - she gets things sorted with no fuss.

But then I say "did they do it at no charge"? "No", she'll say, as if I'm stupid, "it was £xxx".

[MadmanO/T People]

Foamy calls tech support for help with his computer....

Tech Support 1
http://www.youtube.com/watch?v=_fWpV_6Y_vY&fea...

Tech Support 2
http://www.youtube.com/watch?v=tSXRn2CMYVc

Tech Support 3
http://www.youtube.com/watch?v=nwcK2QiA_ig

Tech Support 4
http://www.youtube.com/watch?v=hlB6TGrnMQY


Cheers,
Madman of the People

Edited by MadmanO/T People on Monday 20th April 07:37

[mrmaggit]

jamoor said:

Why can't they train call centre staff?
2 cases recently first o2, I look online and find an unlimited blackberry package for 25 a month
Ring up and get told by this woman its 35 as I am not paying for a regular BB package.

I hung up and called straight back and got answered by a bloke who did it straight away

Next is expedia, called up to change flight, flight is fully flexible in the same booking class I decide I want a stopover , check online on seatcounter and its availible
Call them up a woman answers she assures me stopovers aren't permitted. Hang up and call back this one says I have to pay money to change. The next day I call again, another woman who says she can't chabge just one leg of a booking, instead only the whole connection needs to be changed.
I have wasted about two hours in this farce!
I keep ringing back and hanging up until a bloke answers, the whole thing was over in under ten mins.


Is anyone noticing a gender theme here?

Poor rant, I'd give you 2/10 for it, tbh.

[bazking69]

Computer says no!
The one that gets me is when they are foreign and read from a sheet. It just about works if the conversation goes as they would like, but ask them a question that isn't on their sheet and they have no comprehension of what you want.
The other one that gets me is when you are made to feel like you are being rude when you can't understand people and ask for someone who can speak proper English. This includes a whole host of call centres based in Glasgow...

[Jasandjules]

bazking69 said:

Computer says no!
The one that gets me is when they are foreign and read from a sheet.

Ah yes, I had one from a Company based in Norfolk which was Unionised (though has recently changed it's name).

I wanted to get put through to head office, which was in Norwich. "Can you spell that"..........................

BUT then it's when they tell you (as per the OP) that X or Y can't be done. What they mean is they can't be ar**d to do it nor ask anyone else how to do it. Still, if you say it was possible yesterday and I am now calling to go ahead, when they ask for the name of the person who told you they could do that, the answer is (read from sheet?) - Oh, they don't work in this department. Really? 200 people sitting on telephones and you know every last feckin' one of them do you?!?!? And of course, if the name is John or Susan or some equally common(ish) name, there is no other person of the same name based within that company. It must take them ages to interview - No, can't have him, we already have a John in the building. No, we have a Joe as well. Ah, Chelsea, no wait, we've already got one of those.