RBS - Bank Fee's !
Discussion
Had a statement through today and saw I had a £28 charge for going overdrawn then another charge of £38 for a cheque that didn't clear (for £12 but that's neither here nor there).
The annoying thing is that I actually had plenty of cash in a different RBS everyday account but stupidly wrote a cheque on an old cheque book and so came out of an older account that only had £8 in.
The transactions show the -12 coming out making this older account in debit by £4 then the 12 was rejected but then had the -£28 applied then the -£38 for cheque cost!
Therefore because of this RBS has charged me £66 in fees! Basically for a £4 shortfall when there was over 3K in the everyday account!!
I've spoken to them and they will "speak to my Supervisor and call me back"
My mistake yes but such high fees for this, I'm shocked!
The annoying thing is that I actually had plenty of cash in a different RBS everyday account but stupidly wrote a cheque on an old cheque book and so came out of an older account that only had £8 in.
The transactions show the -12 coming out making this older account in debit by £4 then the 12 was rejected but then had the -£28 applied then the -£38 for cheque cost!
Therefore because of this RBS has charged me £66 in fees! Basically for a £4 shortfall when there was over 3K in the everyday account!!
I've spoken to them and they will "speak to my Supervisor and call me back"
My mistake yes but such high fees for this, I'm shocked!
bazking69 said:
With all due respect, it was your error.
Yes the fees are greedy, but they are laid out in their T&Cs...
And of course that makes it all okay, because it's 'in the rules'.Yes the fees are greedy, but they are laid out in their T&Cs...
Please, explain the logic in not allowing him to go overdrawn £4, but when the money goes to them they're quite happy for him to be overdrawn by £62.
Spiritual_Beggar said:
I wouldn't be shocked!
They need to make back the money they've lost.
They have always been like that - Im with Ulster bank which is part of RBS.They need to make back the money they've lost.
Worst one was two years ago when I noticed on my statement a charge of £38....
Mr banker - "thats for going over your overdraft"
Me - "But I didnt - if you look at my account over the past few months I havent even used my overdraft"
Mr banker - "Oh.....yes I see that....hold the line"
Mrs Branch Manager - "Awfully sorry about that, you were charged in error, that should be credited back to your account within 24 hours"
Me - "And what would have happened had I not noticed?"
Mrs Branch Manager - "Erm....I would have thought...er...It shouldn't happen again, but here is my number if you need any further assistance, sorry"
Egg have just put cash withdrawl fees up from £3 per transaction to £5!
Not that I use my CC for cash, but still bloody steep! Barclays fraud dept had stopped my cash card last week after I topped my mobile up, I only found out when it was rejected for groceries in Tesco, they reckon they'd tried to call me, nothing on the mobile but they hounded me enough when I was overdrawn!
Not that I use my CC for cash, but still bloody steep! Barclays fraud dept had stopped my cash card last week after I topped my mobile up, I only found out when it was rejected for groceries in Tesco, they reckon they'd tried to call me, nothing on the mobile but they hounded me enough when I was overdrawn!
Perhaps we should go back to the banking system before "free" banking. Everybody paid for their own transactions. The cost of a cheque used to be 3d (the same as a postal order, obviously they cost more now).
The Post Office said:
| Purchase value per order | Fee payable |
|---|---|
| £0 - £4.99 | 50p |
| £5 - £9.99 | £1.00 |
| £10 - to maximum value of £250 | 10% of the face value Fees capped at £10.00 |
Mike400 said:
Spiritual_Beggar said:
I wouldn't be shocked!
They need to make back the money they've lost.
They have always been like that - Im with Ulster bank which is part of RBS.They need to make back the money they've lost.
Worst one was two years ago when I noticed on my statement a charge of £38....
Mr banker - "thats for going over your overdraft"
Me - "But I didnt - if you look at my account over the past few months I havent even used my overdraft"
Mr banker - "Oh.....yes I see that....hold the line"
Mrs Branch Manager - "Awfully sorry about that, you were charged in error, that should be credited back to your account within 24 hours"
Me - "And what would have happened had I not noticed?"
Mrs Branch Manager - "Erm....I would have thought...er...It shouldn't happen again, but here is my number if you need any further assistance, sorry"
Lol, you only just realised Overdraft fees were expensive?????
Get over to HSBC where you can go overdrawn once every 6mths (may now be a year??) and they waive it - or go to Barclays and sign up to Personal Reserve which is the most competitive overdraft fee structure out the Big 4 / 5.
Get over to HSBC where you can go overdrawn once every 6mths (may now be a year??) and they waive it - or go to Barclays and sign up to Personal Reserve which is the most competitive overdraft fee structure out the Big 4 / 5.
ts. They have, since the problems they have gotten themselves into, tried to squeeze the swe did a stupid similar thing to that with our "house" account for bills. If its the first time you can ususally get them back. Check this out and the template is genius.
http://www.moneysavingexpert.com/reclaim/bank-char...
For the sake of filling out the letter and the cost of a stamp we got back £51 in charges earlier this year.
Us 1 - Bank 0
http://www.moneysavingexpert.com/reclaim/bank-char...
For the sake of filling out the letter and the cost of a stamp we got back £51 in charges earlier this year.
Us 1 - Bank 0
Mercer89 said:
we did a stupid similar thing to that with our "house" account for bills. If its the first time you can ususally get them back. Check this out and the template is genius.
http://www.moneysavingexpert.com/reclaim/bank-char...
For the sake of filling out the letter and the cost of a stamp we got back £51 in charges earlier this year.
Us 1 - Bank 0
That was just the bank being kind. There's no legal recourse yet - there was a hold put on mandatory reimbursements a couple of years ago while it went through the courts. http://www.moneysavingexpert.com/reclaim/bank-char...
For the sake of filling out the letter and the cost of a stamp we got back £51 in charges earlier this year.
Us 1 - Bank 0
It was due to be resolved last month I think, but I believe something happened that meant it'll drag on again - can't remember what, though.
Oakey said:
bazking69 said:
With all due respect, it was your error.
Yes the fees are greedy, but they are laid out in their T&Cs...
And of course that makes it all okay, because it's 'in the rules'.Yes the fees are greedy, but they are laid out in their T&Cs...
Please, explain the logic in not allowing him to go overdrawn £4, but when the money goes to them they're quite happy for him to be overdrawn by £62.
First of all, where is the shock. Everyone knows about these horrendous fees.
It doesn't make it OK at all, the fees are disgraceful. But it is the way it is. Fact. If you don't want to get stung, make sure you don't find yourself in such a position by being on top of your finances at all times. This instance comes down to the OPs error. By his own admission, even if it was a genuine mistake. End of.
Unless there is an agreement in place that they should pinch money from one account to keep another above a certain level, which they would need your authorisation for anyway. Legal side apart, why on earth would they miss out on rich pickings and do your banking for you and use a credit balance from another account to bolster another? Seriously...
I've never paid a penny in fees to my bank, purely because I begrudge it, so I make sure I don't put myself in the position where I may get stung. Blindingly simple really.
Also, if we are on the subject of 'unfair bank fees', this whole culture of blaming everyone else and expecting fees back is a farce. People simply have to take responsibility for dealing with their finances and making sure the books balance. The fees ARE laid out in black and white regardless of what we all think of them. Yet people, most of whom are habitually bad with money and budgeting (and this isn't a pop at the OP at all btw) seem to feel hard done by when the banks slaps then with a fee????
They are a business, not a free service. One who is licking their wounds at the moment and looking for any excuse to limit the deficit. Don't give them the satisfaction of fleecing you. You know the consequences. Don't put yourself there.
Also, and I don't mean to rip into the OP who seemingly finds himself at the centre of my rant here for nothing more than a genuine mistake when he is probably usually very much in control of his finances, but the fees weren't for the service of being overdrawn were they...The fees were for going over an agreed overdraft limit, which I guess was nil on a dormant account sadly at a guess. Nothing more than bad luck.
If I was the OP, i'd speak to the bank and ask them if they could waive the charges as a goodwill gesture for a good customer, but i'd be polite about it. If they said no, I'd chalk it down to experience and learn from it. Chances are they will at least meet you half way if you aren't a serial offender who is habitually bad with money.
You could even go as far as changing banks, but the reality is that they all work on the same basis and any bank will be waiting to shaft you should you go into or over your overdraft.
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