Tag Heuer crystal screen

[dave4959]

I've had my watch around 9 months
http://www.tagheuer.com/the-collection/carrera/men...
However I’ve managed to scratch the 'Scratch-resistant sapphire crystal' screen. It is just a small hairline scratch between the 6th and 7th hand but it is really annoying me.
Is it possible to polish the scratch out at a jewellers, if so what will I be looking at paying or will I just have to live with it.

[andy_s]

I think saphure is a replacement job, couple of hundred at a guess.

[shentodj]

Just a quick word of warning.

I bought a replacement crystal for my Monaco off Ebay and found that it doesn't fit. I paid £38 from a man in Spain, but sorry I can't find his Ebay name.

Anyway, it's square so it looks the part, but the man in the watch shop explained it's the wrong profile.

If I can find his Ebay login, I'll post it later.

Regards,
Shentodj

[toohuge]

Before parting with any money give Tag a call and ask them whether this is normal. I presume you are still under warranty. I can't promise anything but it is worth a try.

[glazbagun]

Find a reputable watchmaker- scratches can be polished out, even in saphire crystal. If you're planning on reselling it, though, then a replacement crystal might be the favoured option. If you've just bought it recently, you could always try visiting the place you bought it from and complaining that it got scratched so easily- they might get it done for free.

Edited by glazbagun on Monday 11th May 00:03

[cathalm]

I have 2 monacos and both have been scratched at one point or another. Take it to any watch stockist that performs repairs, probably the place you bought it from. youll most likley find its only a small imperfection and a bit of polishig and it dissapears like magic.

[Dominic H]

With regard to the above....

The guarantee does not cover accidental damage, in this case a scratch on the sapphire crystal. These are scratch-resistant but not scratch-proof, these are much harder/tougher than a mineral crystal used in other watches.

The Monaco has a plastic/acrylic crystal from which most scratches can be polished out, unfortunately you can't do this a sapphire crystal...

Have a look on the British Horological website to see your nearest decent, independant watchmaker. Fitting a new crystal is a 20 minute job....

Hope this helps.

DH