RR shocks leaking..replace,cough up for N or something else?
Discussion
Not 100% about the name and shame thingy so I have replaced the names of a few things.....
Bought some new to the market 'RR' shocks, was initially impressed but soon felt car attempting to throw me into bushes, very unstable in braking etc.
After a long drive to France I actually was unhappy with TVR despite 'decent' suspension and considered selling it.
Just had it serviced and turns out that 2 of the RR shocks are leaking.
Written disgruntled letter to parent company 'N' who have offered to replace shocks or upgrade them to their 'N' range for £500. That would basically be no discount on their ‘N’ range so the same as me buying ‘N’ originally.
Not wild about paying another £500 I cannot really justify/afford but what I don't want is to get the RR replaced now to find them leaking again in 1 year when they are out of warranty.
Rumour has it the RR 'teething' problems are now fixed but I'm still nervous.
What would you do?
Anyone had similar situations? Are the new RR 'better'?
Pretty disgruntled as I stand to have ‘lost’ a weeks driving holiday, a track day and at least one days holiday to getting this sorted.
Hope that I can start to enjoy the TVR when this is sorted.
Bought some new to the market 'RR' shocks, was initially impressed but soon felt car attempting to throw me into bushes, very unstable in braking etc.
After a long drive to France I actually was unhappy with TVR despite 'decent' suspension and considered selling it.
Just had it serviced and turns out that 2 of the RR shocks are leaking.
Written disgruntled letter to parent company 'N' who have offered to replace shocks or upgrade them to their 'N' range for £500. That would basically be no discount on their ‘N’ range so the same as me buying ‘N’ originally.
Not wild about paying another £500 I cannot really justify/afford but what I don't want is to get the RR replaced now to find them leaking again in 1 year when they are out of warranty.
Rumour has it the RR 'teething' problems are now fixed but I'm still nervous.
What would you do?
Anyone had similar situations? Are the new RR 'better'?
Pretty disgruntled as I stand to have ‘lost’ a weeks driving holiday, a track day and at least one days holiday to getting this sorted.
Hope that I can start to enjoy the TVR when this is sorted.
Sale of Goods Act. Not fit for purpose. Talk to Trading Standards.
Suggest you go back to Nitron and say issues with these shocks are well documented and you are inclined to go to Trading Standards, but thats a pain for you as well as them and see if they will talk turkey, otherwise carry out the threat.
Suggest you go back to Nitron and say issues with these shocks are well documented and you are inclined to go to Trading Standards, but thats a pain for you as well as them and see if they will talk turkey, otherwise carry out the threat.
Biggriff said:
Sale of Goods Act. Not fit for purpose. Talk to Trading Standards.
Suggest you go back to N***** and say issues with these shocks are well documented and you are inclined to go to Trading Standards, but thats a pain for you as well as them and see if they will talk turkey, otherwise carry out the threat.
Aiming for what as final solution? - I'm sure they would refund me the RR cost (which is what I think Trading Standards would say is satisfactory) but what about the fitting and geo I have already paid and the additional cost to get new shocks fitted? Plus my holiday day?!Suggest you go back to N***** and say issues with these shocks are well documented and you are inclined to go to Trading Standards, but thats a pain for you as well as them and see if they will talk turkey, otherwise carry out the threat.
Problems are now well 'documented' my fitter and supplier now refuse to deal in RR - hence my worry about just getting them renewed.
Not wild about paying THEM and extra £500 (which is RRP difference) to resolve a problem THEY CAUSED with massive inconvenience to me - just not sure what I can do?
Unfortunately it's probably not worth the hassle. Just write it up/down to experience. Almost everyone limits their liability to replacing goods - any other costs incurred are typically not included. The best you can hope for is a good will gesture.
I hope I'm wrong so will follow with interest.
I hope I'm wrong so will follow with interest.
LordGrover said:
Unfortunately it's probably not worth the hassle. Just write it up/down to experience. Almost everyone limits their liability to replacing goods - any other costs incurred are typically not included. The best you can hope for is a good will gesture.
I hope I'm wrong so will follow with interest.
Just been looking into it...I hope I'm wrong so will follow with interest.
http://www.tradingstandards.gov.uk/cgi-bin/shropsh...
Doesn't mention things like 'fitting' but I reckon you are probably right - replacement covers them.
So looks like I am faced with cough up £500 or accept replacements and hope the probelsm are resolved.
I await N's response (so far only spoken to someone with no 'power' as manager is away.)
I took the 'risk' of buying RR because of N's good reputation - not feeling the love so far.
If N want RR to be a success they need to regain the confidence of the fitters and suppliers - does not seem to be happening at the moment.
I wonder if they would offer an extended warranty on the RR?
The same thing happened to me, I guess I thought that I knew at the time that these were untried and a bit of a risk, but the value of the brand and the fact that they were monotubes seemed a gamble worth taking......hindsight is a wonderful thing.
All of the recommendations at the time were full of praise. (although looking back and finding out more info about who was recommending them perhaps slightly biased)
In the end after a lot of to-ing and fro-ing with the original fitter/supplier/recommender who wanted nothing to do with either me or the problem, I took the manufacturers replacements and accepted that the manufacturer promised that the problems were sorted.
There werent many alternatives without shelling out even more cash. As yet, the replacements seem fine.
Given the choice again of established product at a slightly higher cost vs lower cost untried versions of the same thing, I would probably let others be the pioneers next time round.....
Bob
All of the recommendations at the time were full of praise. (although looking back and finding out more info about who was recommending them perhaps slightly biased)
In the end after a lot of to-ing and fro-ing with the original fitter/supplier/recommender who wanted nothing to do with either me or the problem, I took the manufacturers replacements and accepted that the manufacturer promised that the problems were sorted.
There werent many alternatives without shelling out even more cash. As yet, the replacements seem fine.
Given the choice again of established product at a slightly higher cost vs lower cost untried versions of the same thing, I would probably let others be the pioneers next time round.....
Bob
LordGrover said:
Unfortunately it's probably not worth the hassle. Just write it up/down to experience. Almost everyone limits their liability to replacing goods - any other costs incurred are typically not included. The best you can hope for is a good will gesture.
I hope I'm wrong so will follow with interest.
They can write what they like - it has no meaningI hope I'm wrong so will follow with interest.
The concept of consequential loss is well understood in a court
cuneus said:
LordGrover said:
Unfortunately it's probably not worth the hassle. Just write it up/down to experience. Almost everyone limits their liability to replacing goods - any other costs incurred are typically not included. The best you can hope for is a good will gesture.
I hope I'm wrong so will follow with interest.
They can write what they like - it has no meaningI hope I'm wrong so will follow with interest.
The concept of consequential loss is well understood in a court
LordGrover said:
cuneus said:
LordGrover said:
Unfortunately it's probably not worth the hassle. Just write it up/down to experience. Almost everyone limits their liability to replacing goods - any other costs incurred are typically not included. The best you can hope for is a good will gesture.
I hope I'm wrong so will follow with interest.
They can write what they like - it has no meaningI hope I'm wrong so will follow with interest.
The concept of consequential loss is well understood in a court
da_murphster said:
Not 100% about the name and shame thingy so I have replaced the names of a few things.....
Bought some new to the market 'RR' shocks, was initially impressed but soon felt car attempting to throw me into bushes, very unstable in braking etc.
After a long drive to France I actually was unhappy with TVR despite 'decent' suspension and considered selling it.
Just had it serviced and turns out that 2 of the RR shocks are leaking.
Written disgruntled letter to parent company 'N' who have offered to replace shocks or upgrade them to their 'N' range for £500. That would basically be no discount on their ‘N’ range so the same as me buying ‘N’ originally.
Not wild about paying another £500 I cannot really justify/afford but what I don't want is to get the RR replaced now to find them leaking again in 1 year when they are out of warranty.
Rumour has it the RR 'teething' problems are now fixed but I'm still nervous.
What would you do?
Anyone had similar situations? Are the new RR 'better'?
Pretty disgruntled as I stand to have ‘lost’ a weeks driving holiday, a track day and at least one days holiday to getting this sorted.
Hope that I can start to enjoy the TVR when this is sorted.
I had a set of RR fitted last year, they started leaking over the past couple of weeks, the supplier replaced all with new without any problems (TVR car parts). Nitron know the first batches were crap and it seems lots have started leaking, if you speak to Nitron direct, I'm sure they will replace them, even if they are out of the guarantee period, they really don't need the bad press. Bought some new to the market 'RR' shocks, was initially impressed but soon felt car attempting to throw me into bushes, very unstable in braking etc.
After a long drive to France I actually was unhappy with TVR despite 'decent' suspension and considered selling it.
Just had it serviced and turns out that 2 of the RR shocks are leaking.
Written disgruntled letter to parent company 'N' who have offered to replace shocks or upgrade them to their 'N' range for £500. That would basically be no discount on their ‘N’ range so the same as me buying ‘N’ originally.
Not wild about paying another £500 I cannot really justify/afford but what I don't want is to get the RR replaced now to find them leaking again in 1 year when they are out of warranty.
Rumour has it the RR 'teething' problems are now fixed but I'm still nervous.
What would you do?
Anyone had similar situations? Are the new RR 'better'?
Pretty disgruntled as I stand to have ‘lost’ a weeks driving holiday, a track day and at least one days holiday to getting this sorted.
Hope that I can start to enjoy the TVR when this is sorted.
RR's have just been recommended to me by Dulford. They did mention that there were some early problems with leaking but they have been sorted.
They rate the RR's much higher than others in that price range. I know of one car that moved onto RR's from GG and the owner is very pleased.
I'd consider accepting their offer of replacements.
They rate the RR's much higher than others in that price range. I know of one car that moved onto RR's from GG and the owner is very pleased.
I'd consider accepting their offer of replacements.
Lots of 'big' TVR names pushed the RR at me originally but now they have very quickly turned there back on them.
Seems a different batch of 'big' TVR names are pushing them now!
Lets take an 'imaginary' situation where I get new RR fitted (would insist that all 4 are changed) but then they spring a leak after 18 months.
a) Would N be likely to fix (anyone had similar situations with N suspension?)
b) If the above answer is no - what am I looking at cost wise to get them repaired? I have in my head a service for N is about £80/corner - plus obviously hassle/cost of removing it and setting it up afterwards (assume would need another geo?)
I'm desperately trying to simplify my life so feeling a bit ‘risk adverse’ at the moment.
Seems a different batch of 'big' TVR names are pushing them now!
Lets take an 'imaginary' situation where I get new RR fitted (would insist that all 4 are changed) but then they spring a leak after 18 months.
a) Would N be likely to fix (anyone had similar situations with N suspension?)
b) If the above answer is no - what am I looking at cost wise to get them repaired? I have in my head a service for N is about £80/corner - plus obviously hassle/cost of removing it and setting it up afterwards (assume would need another geo?)
I'm desperately trying to simplify my life so feeling a bit ‘risk adverse’ at the moment.
TVR_owner said:
Ask them to replace with the later same cost version and ask supplier for a written extension of warranty??
I will see what they offer with the N but that is the way I am thinking of going - not sure if they will go for it.Short warranties really annoy me - esp on the TVR stuff that is likely to be low mileage and seasonal - where is the confidence in the product from the manufacturer?
I am on my first set of RR shocks and been reading these posts with interest as my car doe a low mileage (less than 3k per year) so am slightly worried and wish that I had bitten the bullet now and gone with the N option, although I was told I would have to wait a few weeks for them to arrive.
Mine were fitted in March 09 so not sure if they were from the early or later batch. They could of been with the dealer for a while as they were in stock.
I have found them to be a massive improvement to the tired original shocks and hope that they stay like that.
Just a point that would also be useful, is where on the shocks have the leaks been found and what am I looking for, would the leak leave residue on the garage floor for instance or is it not that much?
I would be interested in how hard you guys have them set for road/track use. I have just lowered the front as it was set higher than I liked and much to soft. I think I am at 30 clicks on the front and 25 on the rear which is still comfortable.
Cheers,
Jon
Mine were fitted in March 09 so not sure if they were from the early or later batch. They could of been with the dealer for a while as they were in stock.
I have found them to be a massive improvement to the tired original shocks and hope that they stay like that.
Just a point that would also be useful, is where on the shocks have the leaks been found and what am I looking for, would the leak leave residue on the garage floor for instance or is it not that much?
I would be interested in how hard you guys have them set for road/track use. I have just lowered the front as it was set higher than I liked and much to soft. I think I am at 30 clicks on the front and 25 on the rear which is still comfortable.
Cheers,
Jon
Well offers in from N - £499 to goto N. Pushed for a disacount but they just offered a discount with no fitting that actually works out more expensive.
Have asked for a warranty extension (seems like everyone who can answer is on holiday)
Still not sure whether to stick with RR or fork out for N....problem is hardly anyone has experience of more than one aftermarket shock!
Would rather spend the money doing other things to the Tuscan so might end up with the RR....hope I don't regret it.
Need to be done by the 15th Aug for the Wet Day!
Overall not wild about the responses getting getting from N - certainly does not help that the (nice) girl that seems to be my point of contact is not empowered to do anything.
With what could easily be interpreted as a dangerous fault on a new product I was hoping/expecting a stronger response from N. Current response is not inspiring me to stay with RR. Pushing me towards N is not going to help them with putting RR on the market.
If I was them I would be offering new RR and a 3 yr warranty - let their confidence in their product sell it and show its no longer got problems.
Have asked for a warranty extension (seems like everyone who can answer is on holiday)
Still not sure whether to stick with RR or fork out for N....problem is hardly anyone has experience of more than one aftermarket shock!
Would rather spend the money doing other things to the Tuscan so might end up with the RR....hope I don't regret it.
Need to be done by the 15th Aug for the Wet Day!
Overall not wild about the responses getting getting from N - certainly does not help that the (nice) girl that seems to be my point of contact is not empowered to do anything.
With what could easily be interpreted as a dangerous fault on a new product I was hoping/expecting a stronger response from N. Current response is not inspiring me to stay with RR. Pushing me towards N is not going to help them with putting RR on the market.
If I was them I would be offering new RR and a 3 yr warranty - let their confidence in their product sell it and show its no longer got problems.
Edited by da_murphster on Thursday 23 July 16:54
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