Satellite TV company that rhymes with lie

[fatboy b]

Jesus Christ - how incompetant can their customer services be?

I call the number listed on the telephone numbers on the Services page.

I get a recorded messge to say that number is out of use, please redial using xxxxx

I redial. I go through the st recorded bks. There's no specific option to suit what I want. I make a best guess.

Get through to knob-end. "You have to redial for that service".

Why the fk don't you say so on your crappy recorded bks?

Redial on the 3rd number - get the same recorded bks as before. Get through to same knob-ends who say I have to redial.

ME: "I've have redialed the number given, I've ended up back here".

KE's: "You can't get through directly we have to transfer you.

ME: "why couldn't you transfer me just now?"

KE's: "Er - don't know - please hold"

I eventually get through to the person I wanted, and actually got some helpful advice. But sort it out guys!!

Edited by fatboy b on Wednesday 22 July 13:13

[Quick silver]

All's well that ends well?

[blindswelledrat]

I hate them with a passion that I struggle to put into words.

[rasputin]

Yes but imagine the backlash if they made their Gay-Porn Channel Activation Number publicly known!

[StevenJJ]

The person you get through to isn't responsible for under-capacity, premium line rate charges and crappy menus.

If you take it out on the first person you get to speak to you'll be mugged off by them.

[monthefish]

blindswelledrat said:

I hate them with a passion that I struggle to put into words.

Indeed.

I think they have now got a call centre in India. That should improve things somewhat...

[rocksteadyeddie]

"Customer service" euphemism for "Lying useless s who couldn't give a flying fk".

[monthefish]

fatboy b said:

Jesus Christ - how incompetant can their customer services be?

I call the number listed on the telephone numbers on the Services page.

I get a recorded messge to say that number is out of use, please redial using xxxxx

I redial. I go through the st recorded bks. There's no specific option to suit what I want. I make a best guess.

Get through to knob-end. "You have to redial for that service".

Why the fk don't you say so on your crappy recorded bks?

Redial on the 3rd number - get the same recorded bks as before. Get through to same knob-ends who say I have to redial.

ME: "I've have redialed the number given, I've ended up back here".

KE's: "You can't get through directly we have to transfer you.

ME: "why couldn't you transfer me just now?"

KE's: "Er - don't know - please hold"

I eventually get through to the person I wanted, and actually got some helpful advice. But sort it out guys!!

Edited by fatboy b on Wednesday 22 July 13:13

I agree with the sentiment of your post, however, just for fun, the next time I speak to their customer services, I'm going to ask them if they can spell 'incompetent'.

[Arese]

Then what happened?! Then what happened?!

[Mexico.]

Incompetent/incompetant Is a true word based on the yanks Argh