Legal action on USA company
Legal action on USA company
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Discussion

rfisher

Original Poster:

5,049 posts

306 months

Monday 27th July 2009
quotequote all
Complicated story and no doubt the wrong forum but;

I had a UMPC (small computer) that developed a screen fault and was under extended warranty.

I contacted the manufacturer and received a warranty repair authorisation number and returned the computer to them.

This was in February this year.

Around April / May they went bust.

I have subsequently discovered where the computer is - it's in Texas.

It is with a different company who did repairs for the manufacturers and were paid by the company that 'own' the extended warranty.

Both the repair company and warranty company are still in business.

Both are owed money by the manufacturer who has gone bust.

I'm stuck in the middle, 5000 or so miles away and I'm being ignored.

I've been offered 3 options by the repair company;

1. Have it returned unrepaired with no charge
2. Pay for repair (about £300).
3. Get the warranty people to pay for the repair

To achieve 3. seems to involve me emailing them and the repair company in the hope that the 2 of them will sort it out.

In the meantime the extended warranty has expired.

Is there any way I can exert some kind of legal incentive to get these people to fix my computer and send it back to me?

Do I have any rights at all in this situation?

Would a solicitors letter do any good?

Any legal bods out there fancy taking on some American big boys?

It's bleeding frustrating plus I don't have the machine and these things are expensive. I have bought another to use in the meantime, so I'll sell this one when (if) I get it back, but I don't think the 2 companies involved are behaving very well.

Jgtv

2,130 posts

220 months

Monday 27th July 2009
quotequote all
I could imagine the legal and time costs of getting this put right will amount to more than £300 wouldn't you?

I would get it fixed and get it back.

MaxAndRuby

6,792 posts

255 months

Monday 27th July 2009
quotequote all
The company that owe you a duty of care have gone bust. No-one owes you anything. Pay the £300 and enjoy the working machine.