Ebay advert problem

[AyBee]

Some idiot smashed the end off my wingmirror in a carpark the other day so I headed off to ebay to buy a replacement. £18 all in and I had myself a new mirror, very quick delivery, all good? Well, I though so until I looked a bit closer and found that a new bit of mirror glass has been stuck over the top of the old mirror glass, therefore rendering the 'heated' part of the new wingmirror useless. I've sent him a polite email and had nothing in response, I have an old mirror glass that will go in (the glass from the old unit wasn't broken), but it's the principle that this wasn't mentioned in the advert.

So, what are my options, and what would you do? I haven't left feedback yet and I'm happy with the unit, just a bit peeved that this was sold whilst knowing it has a new mirror stuck over the top of the cracked old one!

[T_Pot]

no offense, but it was £18 mate, you have the glass, in the grand scheme of things, its not a major problem is it?

it is also possible, the seller didnt know if he deals a bit and didnt check it or know it was heated etc

[750turbo]

Whether the seller knew this or not, it just seems to be the way evilbay is going now. Too big and almost uncontrolable it seems, although an absolutely fantastic idea!

(I actually sold 2 cardboard aeroplanes that were sent to me as a freebie from KLM)

[rocksteadyeddie]

I think you have 3 choices:

1) Ask the seller for a refund which will require you to send the item back at your cost. In my experience most will agree to this.
2) Request a partial refund for the misrepresentation - which you are arguably entitled to. If the seller agrees great - if not you have recourse through the usual Ebay channels.
3) Neutral / Negative feedback the seller. In reality I think you should give him the benefit of the doubt first and a chance to resolve the problem.

In the final reckoning it is £18 so you are still well up on the deal compared to going to the dealer.

[AyBee]

Scrap that, thought he was ignoring me, however I've just had a response and a replacement mirror is in the post next week Nice to know there are some decent people in the world

Edited by AyBee on Sunday 23 August 01:56