Gas company taking the ****.....any suggestions?

Gas company taking the ****.....any suggestions?

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cazzer

Original Poster:

8,883 posts

249 months

Wednesday 7th October 2009
quotequote all
I'm with a certain gas company based in Britain.
My gas bills have always been high and I've always put this down to it being a large house.
There is only myself and my wife here. We cook with gas and heat with it too.

My Gas bill for the first quarter of this year was £400 not estimated.
For the second quarter was £510 not estimated.
I thought this was gettin a bit ridiculous so I asked them to have a look at my meter.
They came and said it was fine, nothing wrong with it.
Then a couple of days later they replaced it as a "service" as it was an old meter before and now its a spanky new one.

Gas bill for this quarter...... £49 not estimated.

This really sounds like my old meter was knackered.
I've suggested this to the gas company and they say it was fine.

Any thoughts? Or do you think I just have to chalk the old bills up to experience.


Scott330ci

18,054 posts

202 months

Wednesday 7th October 2009
quotequote all
Ring them up and tell them to Foxtrot Oscar

Do they really believe that your bill has dropped £450.

To be honest I wouldnt have paid the £400 either, that is ridiculous

JustinP1

13,330 posts

231 months

Wednesday 7th October 2009
quotequote all
cazzer said:
...This really sounds like my old meter was knackered.
It sounds like to me that you use a lot of gas in the winter months, and in the summer a lot less... smile

Seriously.

£1000 -£1200 a year isn't that far out. That's what I pay.

Do you have a big house or an old boiler?

cazzer

Original Poster:

8,883 posts

249 months

Wednesday 7th October 2009
quotequote all
JustinP1 said:
cazzer said:
...This really sounds like my old meter was knackered.
It sounds like to me that you use a lot of gas in the winter months, and in the summer a lot less... smile

Seriously.

£1000 -£1200 a year isn't that far out. That's what I pay.

Do you have a big house or an old boiler?
Relatively big house I spose. Not a mansion by any means. Boilers are about 8 years old. We have one for the heating and one for the hot water. Both Combi Boilers.

I checked my bill for this period last year, £260...£49 this year.

Engineer1

10,486 posts

210 months

Wednesday 7th October 2009
quotequote all
Worth asking and complaining about, IIRC there where issues with older meters that they measured in cubic feet/yards/inches or what ever but the system saw them a current meters and the numbers where put in ignoring the difference in units.

esselte

14,626 posts

268 months

Wednesday 7th October 2009
quotequote all
cazzer said:
I'm with a certain gas company based in Britain.
My gas bills have always been high and I've always put this down to it being a large house.
There is only myself and my wife here. We cook with gas and heat with it too.

My Gas bill for the first quarter of this year was £400 not estimated.
For the second quarter was £510 not estimated.
I thought this was gettin a bit ridiculous so I asked them to have a look at my meter.
They came and said it was fine, nothing wrong with it.
Then a couple of days later they replaced it as a "service" as it was an old meter before and now its a spanky new one.

Gas bill for this quarter...... £49 not estimated.

This really sounds like my old meter was knackered.
I've suggested this to the gas company and they say it was fine.

Any thoughts? Or do you think I just have to chalk the old bills up to experience.
Maybe the new one's knackered.. smile Will the old one have been in cubic feet and the new one in cubic metres? Maybe the gas co. are still treating it as cubic feet..have you done the calcs..?

Edited by esselte on Wednesday 7th October 15:20

cazzer

Original Poster:

8,883 posts

249 months

Wednesday 7th October 2009
quotequote all
Yeah this is what I was thinking.
My new meter is metric and is being measured as such.
My old bills say my meter was imperial and apply the metric recalc to the figures.
I asked if they could check for definite if my old meter was imperial and they couldn't as it has "been disposed of".

It all feels a bit fishy to me but I think I'm just gonna have to suck it up tbh.


Edited because even though I know how to spell definite my fingers know better.


Edited by cazzer on Wednesday 7th October 15:25

chucklebutty

319 posts

244 months

Wednesday 7th October 2009
quotequote all
As they have disposed of your old meter you are now unable to get an independent report made as to it's accuracy. That seems very unfair and a bit suspect not to retain a unit that's been flagged as potentially faulty.

I'd be arguing on these grounds for a "revision" to the debated amounts. Maybe a solicitor could advise you or someone on the PH legal forum?

chucklebutty

319 posts

244 months

Wednesday 7th October 2009
quotequote all
As they have disposed of your old meter you are now unable to get an independent report made as to it's accuracy. That seems very unfair and a bit suspect not to retain a unit that's been flagged as potentially faulty.

I'd be arguing on these grounds for a "revision" to the debated amounts. Maybe a solicitor could advise you or someone on the PH legal forum?

Dr_Rick

1,592 posts

249 months

Wednesday 7th October 2009
quotequote all
Unless you have a good reason for being with a Gas company that is British - DUMP THEM. Up here in Glasgow they were the original supplier to my current house when I moved in and we found them to be evil buggers and seriously expensive compared to other suppliers. Their underhand charging methods included billing us standard usage for a second meter that didn't do anything. I had to threaten them with court action to stop them racking up 'bills' of £900+ per quarter. Thieving gits!

Check if the gas regulator has been replaced as our plumber reckoned the springs in the valve go over time and in the end the gas pressure varies to the point where your usage can suffer (for the worse, as always).

On the other hand, our house (large stone 1872 4-bed semi) had a vintage boiler with no thermostat that easily resulted in a bill of £500/qtr over the winter.

Dr Rick