Discounted Warranty
Discussion
If you bought a camera for a very good price at a large high street retailer, and after a while it develops a fault...
You take it back to them, they hold it for 4 weeks and finally tell you "the cost of the repair is higher than the value of the camera - so we're giving you a refund".
A refund of the discounted price which you paid is not nearly enough to replace the camera with an equivalent.
So you're left with a bunch of camera accessories, and not enough money for a camera.
Is that fair? Would you accept that? Or should they be giving you current market value for an equivalent model (or a replacement of an equivalent model)
You take it back to them, they hold it for 4 weeks and finally tell you "the cost of the repair is higher than the value of the camera - so we're giving you a refund".
A refund of the discounted price which you paid is not nearly enough to replace the camera with an equivalent.
So you're left with a bunch of camera accessories, and not enough money for a camera.
Is that fair? Would you accept that? Or should they be giving you current market value for an equivalent model (or a replacement of an equivalent model)
tribbles said:
So they should give you more money than you paid them?
No.I would like them to replace it with an equivalent model (the one I bought is no longer sold). Even a pre-owned/refurbished/manager's special/whatever.
ETA: Actually I'd like them to repair it. But they flat out refuse.
Edited by rasputin on Thursday 29th October 10:19
rasputin said:
If you bought a camera for a very good price at a large high street retailer, and after a while it develops a fault...
You take it back to them, they hold it for 4 weeks and finally tell you "the cost of the repair is higher than the value of the camera - so we're giving you a refund".
A refund of the discounted price which you paid is not nearly enough to replace the camera with an equivalent.
So you're left with a bunch of camera accessories, and not enough money for a camera.
Is that fair? Would you accept that? Or should they be giving you current market value for an equivalent model (or a replacement of an equivalent model)
It's actually a tricky one. A breach of contract should put you in the position as if the breach had not occurred. On one view, that means you should get a working camera equivalent to the one which you had.You take it back to them, they hold it for 4 weeks and finally tell you "the cost of the repair is higher than the value of the camera - so we're giving you a refund".
A refund of the discounted price which you paid is not nearly enough to replace the camera with an equivalent.
So you're left with a bunch of camera accessories, and not enough money for a camera.
Is that fair? Would you accept that? Or should they be giving you current market value for an equivalent model (or a replacement of an equivalent model)
On the other hand, why are they not simply giving you another camera of the same model?
It's now been over 5 weeks since I've seen my camera. It took me a few hours from being told "we're not fixing it" to asking them to give it back.
Just wish I hadn't bought the accessories for this camera. Or at least if they'd told me sooner that they're not fixing/replacing it, I would have had time to return them.
I did ask consumer direct what they thought about the situation - they say I am entitled to "consequential loss" for the accessories. Although TBH I'm not sure they're right.
I actually have another camera bought from the same shop earlier this year at full price (well, with an online discount). I paid an extra £50 for extended warranty. Really regret it now. Prices have gone up at least £100 since then. So if this camera broke too, I now know the warranty wouldn't cover it at current market value
Just wish I hadn't bought the accessories for this camera. Or at least if they'd told me sooner that they're not fixing/replacing it, I would have had time to return them.
I did ask consumer direct what they thought about the situation - they say I am entitled to "consequential loss" for the accessories. Although TBH I'm not sure they're right.
I actually have another camera bought from the same shop earlier this year at full price (well, with an online discount). I paid an extra £50 for extended warranty. Really regret it now. Prices have gone up at least £100 since then. So if this camera broke too, I now know the warranty wouldn't cover it at current market value
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