Refund when trains don't run??

[no1special]

I buy a weekly Train Ticket into London every week at a cost of £100.
What ar emy rights in asking for a refund for when the trains were not runnin gdue to the weather last week?
I dont fancy my chances, but thought I'd ask on here just in case.
Cheers All

[james_tigerwoods]

On GNER (in days gone by) what I did, when I was delayed, was submit a compensation request to the operator with the tickets and a covering note. I almost always got refunds for the trains that didn't run.

Check with your operator....

[no1special]

Thanks James, will do.
It's SouthWest Trains, by the way.

[Gun]

I would think they'll just gve it the old 'the delays were caused by forces out of our control' and not offer compensation, no harm in trying though.

Edited by Gun on Tuesday 12th January 13:23

[pmanson]

I used to have a monthly ticket with London Midland.

I used to get refunds for certain levels of delays and I think I used to claim when it snowed and I couldn't get to work.

Soon adds up!

[ccr32]

Contrary to popular belief, I actually spoke to SWT about exactly the same thing yesterday, in so far that I buy a weekly season ticket and so cannot claim for refunds via the normal "void days" method that you can with monthly or annual tickets.

After calling them (which I would recommend you do too, if for nothing else, to get a query reference number - 0845 300 2984), they said to send off all your tickets to them (having made copies of them first for your own records should you wish), with a covering letter explaining the situation, and (if you can remember), the specific days or incidents that caused your delays/inability to get to work.

They also said put a contact number on the letter so that they can liase with you.

The proof is in the pudding though, and we will see if I actually get anything back from them. Letter went in the post yesterday along with 3 months worth (give or take) of tickets, so here's hoping!

[SunnyD]

no1special said:

Thanks James, will do.
It's SouthWest Trains, by the way.

I've got a refund from them before on my travel card. This was about 6 years ago though. Worth a try, got nothing to lose.

[V8mate]

Most train operators have a claim form which you can pick up at ticket offices. Some have a self-print version on their website too.

[Neil H]

I checked this for Southeastern last year and they would not refund on weekly passes. They appear to have changed policy though as they now say:

Southeastern said:

If the train that I intend to catch is cancelled or delayed and I decide not to travel, can I obtain a refund on a daily or weekly ticket at that time?
Yes, irrespective of where the ticket was issued, we aim to issue you an immediate refund. You must present your ticket(s) to a ticket office where a refund will be processed.


Please note that if payment was made by bank/credit card, a refund can take up to 28 days to be credited to your account.

[cs02rm0]

Wish I could think of a business to start where I could charge money for nothing.

[no1special]

ccr32 said:

Contrary to popular belief, I actually spoke to SWT about exactly the same thing yesterday, in so far that I buy a weekly season ticket and so cannot claim for refunds via the normal "void days" method that you can with monthly or annual tickets.

After calling them (which I would recommend you do too, if for nothing else, to get a query reference number - 0845 300 2984), they said to send off all your tickets to them (having made copies of them first for your own records should you wish), with a covering letter explaining the situation, and (if you can remember), the specific days or incidents that caused your delays/inability to get to work.

They also said put a contact number on the letter so that they can liase with you.

The proof is in the pudding though, and we will see if I actually get anything back from them. Letter went in the post yesterday along with 3 months worth (give or take) of tickets, so here's hoping!

Thanks very much, I'll do this right away!

[Chrisgr31]

Were SWT advising you not to travel and where the trains not running? Late running due to weather is usually described as circumstances out of their control sonot counted for compensation. In the old days they used to just give extra days on the renewal, but that was before progress!

[no1special]

UPDATE.

Well I sent off my letter, got one back saying I would get a proper reply within 20 working days.
Then received another letter about 4 days later with lots of apologies and £20 vouchers!
Better than a kick in the nuts!
Cheers

[10 Pence Short]

no1special said:

I buy a weekly Train Ticket into London every week at a cost of £100.
What ar emy rights in asking for a refund for when the trains were not runnin gdue to the weather last week?
I dont fancy my chances, but thought I'd ask on here just in case.
Cheers All

That sounds bloody expensive. Last year my monthly ticket was £84 for a daily 80 mile round journey. I could use it 7 days a week if I wanted, too.

[V8mate]

10 Pence Short said:

no1special said:

I buy a weekly Train Ticket into London every week at a cost of £100.
What ar emy rights in asking for a refund for when the trains were not runnin gdue to the weather last week?
I dont fancy my chances, but thought I'd ask on here just in case.
Cheers All

That sounds bloody expensive. Last year my monthly ticket was £84 for a daily 80 mile round journey. I could use it 7 days a week if I wanted, too.

In fairness, you do live in Uzbekistan.

[10 Pence Short]

V8mate said:

10 Pence Short said:

no1special said:

I buy a weekly Train Ticket into London every week at a cost of £100.
What ar emy rights in asking for a refund for when the trains were not runnin gdue to the weather last week?
I dont fancy my chances, but thought I'd ask on here just in case.
Cheers All

That sounds bloody expensive. Last year my monthly ticket was £84 for a daily 80 mile round journey. I could use it 7 days a week if I wanted, too.

In fairness, you do live in Uzbekistan.

Yes, but it's pronounced Cum-bre-aah.

Ooh look, someone's invented fire!

[lonny]

thameslink offering 2 weeks free on next monthly ticket following chaos of last few months.