All residential roads unfit to use
Discussion
Just got hold of UPS
After waiting on hold for 21 minutes to their call centre i rang a depot miles away, who gave me the direct line for my local ofice.
Apparently all residential parcels have been "stored" as UPS have deemed residential roads unfit for use.
wtf...we have to use them, the police use them, the f
king post office use them but UPS decide not to.utter
s. I have £900 worth of model car spares that I need "stored" somewhere in a Gatwick depot. When I asked if I can collect it they need "a day or two notice" as they arent sure what trailor they have been stored in.
As i work for UPS i can give you the low down on whats been happening.
Due to last weeks weather as you can imagine we have a huge backlog, circa 10000 pkgs in our depot, Gatwick is a large depot and their volume is considerably higher than ours (ours is 5-6k pkgs a day) We weren't sent on road on Wednesday so lost a day, the past 5 days we have struggled to shift the backlog but with 5-6000 pkgs coming in every day its not easy. I do approx 130 drops a day and have managed 60ish at max each day since Thursday. What is brought back is then added to the following days volume. We only have limited storage at the depots for parcels, the idea is when they come into the depot early in the morning they are loaded onto the vehicles and are then off for delivery so space to store them is not needed.
The volume we have that is backlogged is stored in 40ft trailers overnight and emptied again in the morning, the sheer volume of parcels means that the vehicles cannot physically fit half of the deliveries they actually have on board and even if they could 3/4 of them would not be delivered.
The beginning of the week it was a case of do what you can and do it safely, if it meant not going down residential roads for fear of getting stuck or hitting something then that was the case. If we have to call recovery its a £300 charge even with nationwide assistance, charges they obviously want to avoid. I didnt touch residential roads on Thursday, managed a couple on Friday, got stuck twice on Saturday in the space of half an hr. This week was better but where cars drive on the nice smooth compacted my trucks breaks it up and its like driving in deep sand. Very little control even at low speeds.
We had about 4 inches round our depot but my route 20 mins up the road had nearly 8 inches
Typical residential roads on my route
Today we didnt send any residential deliveries out other then a few that were sorted seperate, we concentrated on shifting all the commercial volume as its easier to deliver and 90% of the time its more urgent than residential deliveries.
The reason they need a couple of days to get your package for collection is because when the 40footers are loaded they look like this, front to back! We at the beginning of the week had 3 like this, add 4 more to it and you see the problems we have at our depot alone.
I appreciate that you obviously want your parcel and i apologise but you will get it, it will just take a few days to get to you.
Due to last weeks weather as you can imagine we have a huge backlog, circa 10000 pkgs in our depot, Gatwick is a large depot and their volume is considerably higher than ours (ours is 5-6k pkgs a day) We weren't sent on road on Wednesday so lost a day, the past 5 days we have struggled to shift the backlog but with 5-6000 pkgs coming in every day its not easy. I do approx 130 drops a day and have managed 60ish at max each day since Thursday. What is brought back is then added to the following days volume. We only have limited storage at the depots for parcels, the idea is when they come into the depot early in the morning they are loaded onto the vehicles and are then off for delivery so space to store them is not needed.
The volume we have that is backlogged is stored in 40ft trailers overnight and emptied again in the morning, the sheer volume of parcels means that the vehicles cannot physically fit half of the deliveries they actually have on board and even if they could 3/4 of them would not be delivered.
The beginning of the week it was a case of do what you can and do it safely, if it meant not going down residential roads for fear of getting stuck or hitting something then that was the case. If we have to call recovery its a £300 charge even with nationwide assistance, charges they obviously want to avoid. I didnt touch residential roads on Thursday, managed a couple on Friday, got stuck twice on Saturday in the space of half an hr. This week was better but where cars drive on the nice smooth compacted my trucks breaks it up and its like driving in deep sand. Very little control even at low speeds.
We had about 4 inches round our depot but my route 20 mins up the road had nearly 8 inches
Typical residential roads on my route
Today we didnt send any residential deliveries out other then a few that were sorted seperate, we concentrated on shifting all the commercial volume as its easier to deliver and 90% of the time its more urgent than residential deliveries.
The reason they need a couple of days to get your package for collection is because when the 40footers are loaded they look like this, front to back! We at the beginning of the week had 3 like this, add 4 more to it and you see the problems we have at our depot alone.
I appreciate that you obviously want your parcel and i apologise but you will get it, it will just take a few days to get to you.
It depends, as it is anything not delivered with us is having a bad weather scan on it whether it is inaccessable or the driver doesnt have time due to the volume caused by the weather. Whether they work the same i dont know.
DHL will be gone from the UK soon tho, they've sold their parcel business to Home Delivery Network
DHL will be gone from the UK soon tho, they've sold their parcel business to Home Delivery Network
Matt.. said:
I live right in the middle of Cardiff, on a busy main road that has been perfectly clear throughout all of this weather. DHL have failed to deliver due to 'adverse weather conditions'. How does that work then?
Well, UPS didn't get the contract because there is a vowel in "UPS"?Matt.. said:
I live right in the middle of Cardiff, on a busy main road that has been perfectly clear throughout all of this weather. DHL have failed to deliver due to 'adverse weather conditions'. How does that work then?
As Nickyboy said above, perhaps your parcel has been 'bumped' because others have not been able to be delivered. When they load them onto the wagon they are going to do them in date order I presume.I had four new alloys delivered by UPS yesterday, although he did make me drive my 4x4 to the end of the road as his lorry was nearly stuck at the end already.
The day before, I got the bolts for said wheels(!) and the UPS turned up in a Peugeot 307...
I think you've got the lazy variety...
The day before, I got the bolts for said wheels(!) and the UPS turned up in a Peugeot 307...
I think you've got the lazy variety...
Matt.. said:
I live right in the middle of Cardiff, on a busy main road that has been perfectly clear throughout all of this weather. DHL have failed to deliver due to 'adverse weather conditions'. How does that work then?
They're not coming from one end of your street to the other.Their depot is in Nantgarw, and the roads from there to you are pretty awful right now.
As has been said above, it's not necessarily your single parcel that's been ignored, it's just been bumped down the queue for a day or two.
Parcels aren't delivered by magic, you know!
Nickyboy said:
As i work for UPS i can give you the low down on whats been happening.
Due to last weeks weather as you can imagine we have a huge backlog, circa 10000 pkgs in our depot, Gatwick is a large depot and their volume is considerably higher than ours (ours is 5-6k pkgs a day) We weren't sent on road on Wednesday so lost a day, the past 5 days we have struggled to shift the backlog but with 5-6000 pkgs coming in every day its not easy. I do approx 130 drops a day and have managed 60ish at max each day since Thursday. What is brought back is then added to the following days volume. We only have limited storage at the depots for parcels, the idea is when they come into the depot early in the morning they are loaded onto the vehicles and are then off for delivery so space to store them is not needed.
The volume we have that is backlogged is stored in 40ft trailers overnight and emptied again in the morning, the sheer volume of parcels means that the vehicles cannot physically fit half of the deliveries they actually have on board and even if they could 3/4 of them would not be delivered.
The beginning of the week it was a case of do what you can and do it safely, if it meant not going down residential roads for fear of getting stuck or hitting something then that was the case. If we have to call recovery its a £300 charge even with nationwide assistance, charges they obviously want to avoid. I didnt touch residential roads on Thursday, managed a couple on Friday, got stuck twice on Saturday in the space of half an hr. This week was better but where cars drive on the nice smooth compacted my trucks breaks it up and its like driving in deep sand. Very little control even at low speeds.
We had about 4 inches round our depot but my route 20 mins up the road had nearly 8 inches
Typical residential roads on my route
Today we didnt send any residential deliveries out other then a few that were sorted seperate, we concentrated on shifting all the commercial volume as its easier to deliver and 90% of the time its more urgent than residential deliveries.
The reason they need a couple of days to get your package for collection is because when the 40footers are loaded they look like this, front to back! We at the beginning of the week had 3 like this, add 4 more to it and you see the problems we have at our depot alone.
I appreciate that you obviously want your parcel and i apologise but you will get it, it will just take a few days to get to you.
It's a tough job, I don't envy you a bit, especially given you've only just got back from Christmas....Due to last weeks weather as you can imagine we have a huge backlog, circa 10000 pkgs in our depot, Gatwick is a large depot and their volume is considerably higher than ours (ours is 5-6k pkgs a day) We weren't sent on road on Wednesday so lost a day, the past 5 days we have struggled to shift the backlog but with 5-6000 pkgs coming in every day its not easy. I do approx 130 drops a day and have managed 60ish at max each day since Thursday. What is brought back is then added to the following days volume. We only have limited storage at the depots for parcels, the idea is when they come into the depot early in the morning they are loaded onto the vehicles and are then off for delivery so space to store them is not needed.
The volume we have that is backlogged is stored in 40ft trailers overnight and emptied again in the morning, the sheer volume of parcels means that the vehicles cannot physically fit half of the deliveries they actually have on board and even if they could 3/4 of them would not be delivered.
The beginning of the week it was a case of do what you can and do it safely, if it meant not going down residential roads for fear of getting stuck or hitting something then that was the case. If we have to call recovery its a £300 charge even with nationwide assistance, charges they obviously want to avoid. I didnt touch residential roads on Thursday, managed a couple on Friday, got stuck twice on Saturday in the space of half an hr. This week was better but where cars drive on the nice smooth compacted my trucks breaks it up and its like driving in deep sand. Very little control even at low speeds.
We had about 4 inches round our depot but my route 20 mins up the road had nearly 8 inches
Typical residential roads on my route
Today we didnt send any residential deliveries out other then a few that were sorted seperate, we concentrated on shifting all the commercial volume as its easier to deliver and 90% of the time its more urgent than residential deliveries.
The reason they need a couple of days to get your package for collection is because when the 40footers are loaded they look like this, front to back! We at the beginning of the week had 3 like this, add 4 more to it and you see the problems we have at our depot alone.
I appreciate that you obviously want your parcel and i apologise but you will get it, it will just take a few days to get to you.
BUT
Hate to state the bleeding f
king bloody obvious;
The penalties for a missed/late delivery for franchised couriers can run in to hundreds of pounds a day (not sure if UPS is franchised, but many others are).
The cost of a pair of snow chains is about £40.
Can somebody not just make a commercial decision to buy a few sets?
You can buy them online, with next day delivery by courier.
Nickyboy said:
It depends, as it is anything not delivered with us is having a bad weather scan on it whether it is inaccessable or the driver doesnt have time due to the volume caused by the weather. Whether they work the same i dont know.
DHL will be gone from the UK soon tho, they've sold their parcel business to Home Delivery Network
Only the domestic business has been sold. The rest will continue to operate as normal.DHL will be gone from the UK soon tho, they've sold their parcel business to Home Delivery Network
A bit like David buying Goliath though.
maser_spyder said:
Nickyboy said:
It depends, as it is anything not delivered with us is having a bad weather scan on it whether it is inaccessable or the driver doesnt have time due to the volume caused by the weather. Whether they work the same i dont know.
DHL will be gone from the UK soon tho, they've sold their parcel business to Home Delivery Network
Only the domestic business has been sold. The rest will continue to operate as normal.DHL will be gone from the UK soon tho, they've sold their parcel business to Home Delivery Network
A bit like David buying Goliath though.
As regards chains a neighbour works fixing power ines. Apparently with the old fleet of vans they all had their old chains. The new vans beed a different size, but they weren't bought. A few dys after the snow started management decided they'd buy 3 sets which would be kept in the depot. So the staff would have to drive their vans to the depot to get them!
Another neighbour works for the RAC on nights, they finally got around to get him chains, but it didn't particularly help. The other night I noticed he was picked up by a 4x4 (not a RAC liveried one) so I guess they changed tactics!
It would be interesting to know whether Parcel Force is suffering as badly, becuase they have a more local delivery network so maybe they are getting round better?
maser_spyder said:
The cost of a pair of snow chains is about £40.
Can somebody not just make a commercial decision to buy a few sets?
You can buy them online, with next day delivery by courier.
Maybe they have. They're just all stuck at the back of that pile of parcels in that lorry Can somebody not just make a commercial decision to buy a few sets?
You can buy them online, with next day delivery by courier.
They'll all start turning up when the melt hits
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