Double Glazing sales man/team
Discussion
This you couldn't make up..Ok they have been phoning me about every 8 weeks for about two years now, we had them out in 2008 showed us a sample of their windows looked ok, he measured up then, price time. Started off at 16K then with all the deductions and phone call loads, of bull and having a sign up outside, down to 5K, If I said OK right now. No 5K in the bank so I said no not at the moment. Now last week they phone (again) and I agree finally to let them measure up again as they have lost the original measurments (they just want to get back in my house) but the guy on the phone tells me I have to say my G/friend is away?? I been married for 18 + years (this is so they can see me on my own as wife at work. This is stupid I say, dont worry we'll over look it !(they say) then a date was arranged they then cancelled it, and now today they should of been here an hour ago ! IF they turn up now they can shove thier windows up their Ar*e.
Why is everything so awkward. (and a really BIG well known company aswell)
Why is everything so awkward. (and a really BIG well known company aswell)
They should give you a written quotation, normally by post. Maybe a follow up letter. Any more than that and I'd tell them to sod off.
I had two local glazing companies round to price our replacement windows (4 and a door), got both quotes within two days, ordered windows and they start fitting tomorrow. The unsuccessful company sent a follow up letter, and have left it at that.
If they start with the "special offer" and "I'll just ring my boss" crap, show them the door.
I had two local glazing companies round to price our replacement windows (4 and a door), got both quotes within two days, ordered windows and they start fitting tomorrow. The unsuccessful company sent a follow up letter, and have left it at that.
If they start with the "special offer" and "I'll just ring my boss" crap, show them the door.
Rotor said:
(and a really BIG well known company as well)
I think we all know who you mean, and many of the other Nationals behave in just the same way. God knows how they ever sell anything? Particularly when their product is a poor quality budget spec window at best, despite a decent energy rating.Just a couple of weeks ago I sold an old dear a couple of small windows, a period property, so no bluff chamfered profiles or fusion welds wanted, a nice classic bead and mechanically jointed, to look as less like PVCu as possible. Anyway, I gave her my best price without any messing about, and we had a nice natter, and she ordered, although it wasn't much of a deal, but hey ho
Then, a few days later the local A****** rep calls her, and gives her a hard time because she's already ordered off someone else. Quite why they are so desperate scratching about after a tiny little deal like this anyway is beyond me? Perhaps because the rep was likely to earn a damn sight more than the £25 I was going to get out of it
They told her that their windows are better than ours are, and that ours will go yellow. So she rings me up all worried, and I pop around to reassure her. What really gets me is that A****** will have no idea whatsoever what spec our windows are, or what spec we are providing, so how can they say theirs are better? As it happens, I know exactly what their spec is, and ours is better than theirs, that's a fact. They wouldn't be able to supply to our spec anyway as they wouldn't want to buy in the extrusion for a one off like that, or construct it in the same way, they are a National company and not that flexible. As for going yellow? FFS!
Anyway, that was a couple of weeks ago, and they ring her again this week, and say they will beat our price by £50. This is when they knew weeks ago she had already ordered elsewhere, and we have surveyed the job, and will be fitting on Monday. What are these people on? So she rings me up again full of worry. I write up a list of main bullet points about the spec of our window, and what we are proposing to do. She rings them up and reads it all off to them. They can't do it, or rather, they don't want to do it, not at our price, let alone cheaper. They didn't know it was a sash box removal, or that it was a pair of pillarless side hungs, or a five chamber profile, and that we use fixings made of unobtanium, and that it was on a third floor and would require scaffolding.
So, they lied about the quality of their opposition, they lied about beating our price, and they kept hassling her after a deal had already been done. And for just two windows? Utter utter
s.It does seem sad that old fashioned customer service in most cases has gone, over profits and targets.It is so hard just to get someone who seems to enjoy their work like the guy above.
Just want two or three companies to measure up offer spec. and compare qoutes after. But when it comes to D.G. it seems almost impossible. The guys from A.....N never even phoned back, after not turning up twice. since the initial visit, strange as the sales team phoned about 20 + times during mealtimes over the last 2-3 years.
Just want two or three companies to measure up offer spec. and compare qoutes after. But when it comes to D.G. it seems almost impossible. The guys from A.....N never even phoned back, after not turning up twice. since the initial visit, strange as the sales team phoned about 20 + times during mealtimes over the last 2-3 years.
BG,
Just out of interest what I should be looking to pay (approx) for replacing our wooden front door with a UPVC double glazed unit.
Nothing fancy (Just needs a letter box).
We're losing a lot of heat through our current front door. What with that the cat flap properly that doesn't shut on the kitchen door and two of the double glazing units on the lounge window full of condensation I think it may be worth changing a few bits later in the year (if we ever have any money)
Cheers,
Phill
Just out of interest what I should be looking to pay (approx) for replacing our wooden front door with a UPVC double glazed unit.
Nothing fancy (Just needs a letter box).
We're losing a lot of heat through our current front door. What with that the cat flap properly that doesn't shut on the kitchen door and two of the double glazing units on the lounge window full of condensation I think it may be worth changing a few bits later in the year (if we ever have any money)
Cheers,
Phill
carmadgaz said:
Hmm, who is that with? What sort of guarantee?
Colchester Window Warehouse - FENSA and all the usual stuff - but unfortunately for you in Essex!The one oddity is that the door has two bolts that engage when you lift the handle up, pulling the door tight against the seal - but because there isn't one in the middle there's a tiny waft of a draught that gets in at handle level. Not sure what can be done about that, but it's a lot better than what was there before.
Simpo Two said:
carmadgaz said:
Hmm, who is that with? What sort of guarantee?
Colchester Window Warehouse - FENSA and all the usual stuff - but unfortunately for you in Essex!The one oddity is that the door has two bolts that engage when you lift the handle up, pulling the door tight against the seal - but because there isn't one in the middle there's a tiny waft of a draught that gets in at handle level. Not sure what can be done about that, but it's a lot better than what was there before.
Not unfortunate really, I work for Banbury Windows as a CAD technician up here in the Midlands.
That a trade price? Asked our surveyor about cost (rather than my guestimate) and a basic White half glazed would be £650 or so(Fensa, 10-year guarantee, 70mm profile and 5-point locking).
carmadgaz said:
That a trade price? Asked our surveyor about cost (rather than my guestimate) and a basic White half glazed would be £650 or so(Fensa, 10-year guarantee, 70mm profile and 5-point locking).
I first found them when I was looking for plastic trim strip, and B&Q mentioned them. So I visited and got a couple of 5m strips of woodgrain trim plus two tubes of sealant for £15, and noticed that they were making DG windows in the back. They seemd like a sound bunch and I ended up buying three windows (self-fitted) and the door. I gave them the sizes, they looked them up in a price list. I was so pleased that a window I'd reckoned might be £400 was only £205 inc VAT that I didn't bother to haggle!Simpo Two said:
carmadgaz said:
That a trade price? Asked our surveyor about cost (rather than my guestimate) and a basic White half glazed would be £650 or so(Fensa, 10-year guarantee, 70mm profile and 5-point locking).
I first found them when I was looking for plastic trim strip, and B&Q mentioned them. So I visited and got a couple of 5m strips of woodgrain trim plus two tubes of sealant for £15, and noticed that they were making DG windows in the back. They seemd like a sound bunch and I ended up buying three windows (self-fitted) and the door. I gave them the sizes, they looked them up in a price list. I was so pleased that a window I'd reckoned might be £400 was only £205 inc VAT that I didn't bother to haggle!Gassing Station | Homes, Gardens and DIY | Top of Page | What's New | My Stuff