Tesco returns policy is nuts

[sploosh]

Bought a landline phone fro Tesco in the sales 1/2 price - £60.

It stopped working so I took it back. I'd chucked the receipt but they agreed to accept a credit card statement showing £60.

Phones are now £120 but they didn't have them in stock so I was given £120 to spend in store.

Just come back with a different phone (bit cheaper, but still more than I paid first time round), DAB radio, DVD for the kids, Redex for an Italian Service and a few other bits and bobs.

Result.

[soad]

Result indeed

[DonnyMac]

Did you remember to get a 5 year extended warranty to cover your good fortune?

http://www.pistonheads.co.uk/gassing/topic.asp?h=0...

[Mojooo]

Soundsl ike an error by the cashier

The price of the item is linked to the barcode, so looks like they have refunded you by scanning them item (?) which has given you a full refund, when they should have looked at the statement and refunded you the actual amount manually.

[sneijder]

sploosh said:

Bought a landline phone fro Tesco

Probably thought yo' were a Gangster bro'.

I bought an Hitchitani-San TV years ago, and they wheeled out the same set but 4'' bigger to load into my car.

I did one sharpish, technically theft I suppose. The shame.

[i'm no superhero]

Tesco can afford to return items without receipt, hence their great returns policy of no receipt, just wrappped up.

Although crecit card/bank statement should suffice for all retailers.

[4nonymous]

DonnyMac said:

Did you remember to get a 5 year extended warranty to cover your good fortune?

http://www.pistonheads.co.uk/gassing/topic.asp?h=0...

GAHAHA

[sploosh]

Mojooo said:

Soundsl ike an error by the cashier

The price of the item is linked to the barcode, so looks like they have refunded you by scanning them item (?) which has given you a full refund, when they should have looked at the statement and refunded you the actual amount manually.

Nope, spoke to the manager last week (who said credit card statement would be ok after cashier said "sorry no receipt no return"). She said they could only refund the value on the day - so if it had been on sale today I'd have lost out.

I pointed out that I hadn't paid that much and would be happy with a replacement, but they insisted!

[collateral]

sploosh said:

Mojooo said:

Soundsl ike an error by the cashier

The price of the item is linked to the barcode, so looks like they have refunded you by scanning them item (?) which has given you a full refund, when they should have looked at the statement and refunded you the actual amount manually.

Nope, spoke to the manager last week (who said credit card statement would be ok after cashier said "sorry no receipt no return"). She said they could only refund the value on the day - so if it had been on sale today I'd have lost out.

I pointed out that I hadn't paid that much and would be happy with a replacement, but they insisted!

Buy stuff on sale
Take stuff back for a refund
Profit



Yeahyeah relies on them putting back to normal price, but still

[Mojocvh]

Mojooo said:

Soundsl ike an error by the cashier

The price of the item is linked to the barcode, so looks like they have refunded you by scanning them item (?) which has given you a full refund, when they should have looked at the statement and refunded you the actual amount manually.

How dishonest.

Now please delete this thread immediately.

Edited by Mojocvh on Sunday 7th February 21:01

[Bungleaio]

Tesco are great, I bought the godfather collection on DVD for a shelf price of £12, I used the self scan checkout and it came up as £18. I bought it anyway then queried it at customer service. I was expecting to get the £6 difference back but they have a double the difference policy and I got £12 back.

Godfather trilogy for £6 result!

[TomM]

I bought a cheapo TV from Tesco for the spare room whilst I had family over at Xmas, used it for 2 weeks, took it back for a full refund - no questions asked.

[marshalla]

TomM said:

I bought a cheapo TV from Tesco for the spare room whilst I had family over at Xmas, used it for 2 weeks, took it back for a full refund - no questions asked.

[CO2000]

marshalla said:

TomM said:

I bought a cheapo TV from Tesco for the spare room whilst I had family over at Xmas, used it for 2 weeks, took it back for a full refund - no questions asked.

Yup Costco tightened things right up because of this kinda thing.....

[Deva Link]

CO2000 said:

marshalla said:

TomM said:

I bought a cheapo TV from Tesco for the spare room whilst I had family over at Xmas, used it for 2 weeks, took it back for a full refund - no questions asked.

Yup Costco tightened things right up because of this kinda thing.....

You could still take it back to Costco for 90 days.

My brother took a 4yr old TV/VCR combo back under their old policy and they just chucked it in cage and gave him £400 back.

[fluffnik]

Bungleaio said:

Tesco are great, I bought the godfather collection on DVD for a shelf price of £12, I used the self scan checkout and it came up as £18. I bought it anyway then queried it at customer service. I was expecting to get the £6 difference back but they have a double the difference policy and I got £12 back.

Godfather trilogy for £6 result!

They once paid me to take 48 stubby lagers away due to a mismatch between shelf and till prices.

[SDxsi]

They had to change their overcharging policy a few years ago due to Xbox 360s, the price on the shelf was £170 and the customers were being charged £189.99 or something. The old policy was keep the item and get your money back = lots of free £180 xbox's

[sherman]

fluffnik said:

Bungleaio said:

Tesco are great, I bought the godfather collection on DVD for a shelf price of £12, I used the self scan checkout and it came up as £18. I bought it anyway then queried it at customer service. I was expecting to get the £6 difference back but they have a double the difference policy and I got £12 back.

Godfather trilogy for £6 result!

They once paid me to take 48 stubby lagers away due to a mismatch between shelf and till prices.

:whstle: Whatever you dont alert tesco to the mismatch. which store was it in and which beer was it?

[slideways]

I bought £30 worth of roses for SWMBO for valentines from waitrose last year, and they only lasted 4 days so i took them back and they offered me £70 instore vouchers

[sherman]

slideways said:

I bought £30 worth of roses for SWMBO for valentines from waitrose last year, and they only lasted 4 days so i took them back and they offered me £70 instore vouchers

Try it this year and see what she says :