Refund from M$ from Xbox Live

[stewies_minion]

Entirely my fault but....

I was just starting up the Xbox tonight for quick Lego game with my son.

The TV played up so he has left with the controller and a black screen.

In the 32 seconds he had, he managed to purchase a Game On Demand for £20

I've not downloaded it, let alone played it.

Has anyone else done this and got their money back?

TIA

[Frederick]

Very doubtful, 99.9999% of all of the download descriptions on XBL say "No refunds on this item".

I guess you'll only get a refund if your account has been proven to be hacked...

[stewies_minion]

It was hacked by a button happy 4 year old?!

You're entirely right - NO REFUNDS is pasted all over it.

In their defense, they have always been very good to deal with and as I haven't even downloaded the files, they might take pity on me.

Either that, or I'll be playing Dead Rising?!?!?

[Neil H]

If you call support they may be able to do something, since you haven't downloaded it.

It's a great game though, worth playing if you haven't already (not with a 4 year old though!).

[Polarbert]

That game can't be more than a tenner new from an online retailer now can it? How do Microsoft get away with having such a ridiculous mark up?

[stewies_minion]

Spoke to MS. They said no straight away.

That's £20 thrown away then.

Doesn't help that I have no time nor inclination to play the game we've ended up with!

Time to sort some parental controls out.......

My fault entirely, but what an inflexible system.

[Neil H]

Polarbert said:

That game can't be more than a tenner new from an online retailer now can it? How do Microsoft get away with having such a ridiculous mark up?

I saw it in HMV at the weekend for £19.99 I think, so it's about the same. £17 at Amazon, so it's not that bad a deal, given that you can play it immediately. You can't sell or trade it in though which is the major flaw.

Shame they won't refund. If you haven't downloaded it, I don't see the problem. It does always say 'No refunds given for this item' on everything though.

[DrMekon]

You are a rubbish dad, he's 4 years old...

















He should know by now that Dead Rising is st.

[TheLemming]

I hate to offer a serious reply to this one... but there are a few occasions where microsoft has refunded items purchased by pets and small children.

A search on http://kotaku.com should show you a few examples. After that it's a case of sticking to your guns.

Ever so slightly off topic, but 20 quid for dead rising? thats criminal. Its a good game but its a fiver in blockbuster...

[stewies_minion]

I've written them a nice letter in the hope that someone sensible in Reading will read it.

I'll not hold my breath.

[XMG5]

dibbers006 said:

Here is a Moral argument-

Do you own that File that you have Downloaded?

Microsoft would argue that you do not but you have the ability to play with that File at your discretion as long as you do not share it etc.

Which by their own rational would dictate that you have no actually acquired said File and so haven't entered into the agreement by which they themselves stipulate the boundaries.

You have effectively walked up to the counter in HMV and handed the cashier monies. Until you leave the store the transaction is not complete.

In the way you can put Tesco items in your pockets but it is not theft until you try to leave the store (regardless of perception)

You should argue that you have not taken possession of the File.

Good Luck with THAT though

Not true. Theft is not based on leaving the store but on the point at which you form the intent to appropriate the property with the intention of permenantly depriving the shop of it.

It is not normal to place items into your pockets as you shop and arguing that you haven't left the store is no defence.

Leaving the shop without paying for the item in your pocket merely shows that you have chosen not to pay at the till points or replaced the item on the shelf before leaving. It is not a requirement of the law or offence to do so.