Phone lines

[scottRS4]

I have moved into a new house and need a phone line, I think the last occupier was with Virgin but is there anyway I can find out who the line is with already or do I just need to get myself a new line?

[Mojooo]

If there is a line and a box going into your house then all you would need to do is call BT or Virgin up and get the line reconnected - you wouldnt need a totally new line to your house unless you wnated to go with another company

I dunno how you would tell what kind of line you have coming to your house tho

Do you have a big wooden pole with lines going to different houses from the air and then down to your house? if so its probably BT. If the box has a wire going underground its probably Virgin.

[bimsb6]

have a look at the nte5 (the phone master socket) and see what company name is on it .

[bimsb6]

1. plug a phone in
2. see if there is dial tone
3. see post above

[scottRS4]

Ok, I have a master socket and the phone gets a dialing tone. The main reason I ask is that Virgin say it will take 2 weeks to activate the line and BT arent much quicker.

Edited by scottRS4 on Saturday 13th February 19:59

[bimsb6]

dial 1470 17070 if you get a voice message chances are it is on the openreach network ,can you dial out on it ? if so ring your mobile from it and see what number comes up . if you can dial the 1470 number but nothing else it is a temporary out of service line with whats called soft dial tone . if its on the openreach network you can get a free reconnection .

Edited by bimsb6 on Sunday 14th February 12:33

[scottRS4]

I will try the 1470 number and ley you know what it does.
I cant dial in or out, it just says ive dialed the wrong number.

[bimsb6]

scottRS4 said:

I will try the 1470 number and ley you know what it does.
I cant dial in or out, it just says ive dialed the wrong number.

sounds like a stopped (temp out of service )line .still try the 1470 17070 as it may well give you the tos number .that could help get the service restored .

[scottRS4]

Ok will try it when i get back home, can I use this in any way to try and hurry BT up a little?

[bimsb6]

scottRS4 said:

Ok will try it when i get back home, can I use this in any way to try and hurry BT up a little?

quite possibly as its just a software change ,it all depends on whether the line was with a llu service provider .it all gets a little complicated tbh .but as service is all intact it should be a renumber and remove tos ,but bt do have a knack of complicating things (not all of their own making ).

[scottRS4]

I tried the 1470 number last night, and got the number the line is/was designated for, and a load of diagnostic type options.
I dialled the number the line was designated for from my mobile and it came up as disconnected.

[bimsb6]

scottRS4 said:

I tried the 1470 number last night, and got the number the line is/was designated for, and a load of diagnostic type options.
I dialled the number the line was designated for from my mobile and it came up as disconnected.

tos line then on bt .