Mis sold Timeshare?

[tlrracer]

Can anyone give any advice on this? My nan has been duped into buying into a timeshare in Orlando. They phoned her, and somehow talked her into giving her bank details and have taken some money from her account, she is 90 and is very confused these days and had no idea what she was geting in to. They must have realised they were talking to an elderly woman who didn't understand, in fact now she cannot really remember the conversation.

Any suggestions on how to get her money back?

[ShadownINja]

bds. No advice, can't help but surely things suggest she shouldn't be living alone or have access to her own bank account... or a phone... doesn't she have to sign something, anyway?

[robodonkey2005]

Holy sh*t. Scum of the earth. They got my old man on an alarm system a year or two back, by the time he'd figured it out his pride was dented and he wouldn't let me go for the sob's involved.

I'd be quite sure there's a cooling off period, unless they somehow managed to get her to waive that?

If it's UK based, get on to police indicating fraud, trading standards + financial regulators for their industry, then the company themselves to let them know they have X amount of time to comply with your request for retun of funds. If you have a pal who's a solicitor/legal bod have them knock a letter together and send by registered post to follow up the phonecall.

Be prepared to go into "psycho disgruntled family member mode" and don't give an inch.

Honestly, a beating isn't good enough for these people.

Hope you sort it out.

Edited by robodonkey2005 on Monday 15th February 17:37

[elster]

Which company is it?

PM me if you want.

[Soovy]

This is bad, they've got the money.

Are they basedin the UK? If not then you've got a big problem!

[5unny]

Did they take the money via her bank details or her debit card details?

If it is the former then they must have set up a direct debit and under the 'direct debit guarantee' it's fairly easy for the bank to reverse this payment.

Just be clear to the bank that no permission was ever given for funds to be debited in this way.