Internet been cut off for no reason!!! new provider please..

[paulm3]

Well, yesterday after calling this very well known provider of British T'internet they had my service turned off. no letters, no reason why, I had only just paid my last bill (on time) a month ago.... no reason whatsoever!!
All they kept saying was 'you must've asked for it to be turned off or to leave us' !!!

well.. im now after a new provider, im thinking maybe orange with my phone contract... heavy usage for Iplayer, online ps3 action, downloading 'legal' music etc. I cant get cable either

Cheers

[joewilliams]

Do you have Sky TV? Their BB package is quite reasonable.

[Road2Ruin]

BT are good. Never had a problem with them.

[Munter]

www.bethere.co.uk if they have kit in your exchange.

Edit: Or O2 who are basically one and the same I believe

Edited by Munter on Thursday 25th February 09:33

[paulm3]

Munter said:

www.bethere.co.uk if they have kit in your exchange.

Edit: Or O2 who are basically one and the same I believe

Edited by Munter on Thursday 25th February 09:33

not available

i've only ever had a couple of days problems with BT in teh 6 years I've been with them. But after dealing with them and their lack of knowledge, thought im gonna move on.

[Munter]

Ok how about Zen ?

http://www.zen.co.uk/

[paulm3]

Munter said:

Ok how about Zen ?

http://www.zen.co.uk/

quite pricey, for usage limits imo

[anonymous-user]

joewilliams said:

Do you have Sky TV? Their BB package is quite reasonable.

That would depend on what service they put you on, if it's connect (IIRC) it is probably the sttist BB in the UK now!

[Devilstreak]

joewilliams said:

Do you have Sky TV? Their BB package is quite reasonable.

+1 for sky. I've got the phone/net/tv. Not sure what speed the net is but it's very capable for ps3 online and downloading songs etc.

[MK4 Slowride]

It's probably because they don't supply chavs with broadband.

Unlucky Paul.

[Jam Spavlin]

Plusnet never had a problem with them to be honest.

[mizx]

I'd recommend Andrews & Arnold, 1 month contracts and no traffic shaping or anything like that. No doubt there are cheaper options, you can't go far wrong with AA if your usage is low during the day. Personally, I would never go anywhere near the likes of Sky etc.

Edited by mizx on Thursday 25th February 12:00

[eybic]

Jam Spavlin said:

Plusnet never had a problem with them to be honest.

+1, UK call centres and a "normal" phone number for support.

[paulm3]

MK4 Slowride said:

It's probably because they don't supply chavs with broadband.

Unlucky Paul.

donkey f***er! lol.

havent got sky anymore as I was never watching it enough so thats out the question.
will have a look at plusnet
cheers for the help

[shaun442k]

paulm3 said:

well.. im now after a new provider, im thinking maybe orange with my phone contract... heavy usage for Iplayer, online ps3 action, downloading 'legal' music etc. I cant get cable either

Cheers

I wouldn't go with Orange. I'm on their "unlimited" internet and am currently being throttled. They sent me a second letter saying that I went over their fair usage policy of 30gb. Apparently, you are only allowed 5gb/month between the hours of 6pm and 11pm(peak hours I was told). Or you get throttled then cut off. Bearing in mind that I get home at 6.30, 90% of my browsing is at this time. 5GB/month is soon used up on emails/general browsing quite easily.

[FourWheelDrift]

paulm3 said:

All they kept saying was 'you must've asked for it to be turned off or to leave us' !!!

Didn't you ask them to reconnect you then?

[Silverbullet767]

DO NOT GO WITH PLUSNET!!
Horrible provider.

www.fast.co.uk

[Chrisgr31]

shaun442k said:

They sent me a second letter saying that I went over their fair usage policy of 30gb. Apparently, you are only allowed 5gb/month between the hours of 6pm and 11pm(peak hours I was told). Or you get throttled then cut off. Bearing in mind that I get home at 6.30, 90% of my browsing is at this time. 5GB/month is soon used up on emails/general browsing quite easily.

Hmmmm I am on a 10Gb a month limit and have recently been monitoring my usage as I was interested to find out what I am using, and its over 10Gb a month and heading towards 20Gb. As you say most is evening use, and I am downloading movies music, so it all clocks up quickly.

[hyperblue]

Silverbullet767 said:

DO NOT GO WITH PLUSNET!!
Horrible provider.

www.fast.co.uk

Agreed on Plusnet, shocking customer service.

[mat.parr]

Been on www.ukfsn.org for years, best isp ever.

zen is the best, then any entanet resellers.