Discussion
hi all could someone tell me where i stand with this.
my car got hit just before christmas and had to have a new bumber fitted.
my car has been in twice now to be fixed at my insurance company's approved bodyshop.
the first time i got it back there was bit's under the paint and a couple of runs and the colour match wasn't very good.
here are some pic's of the car after the second attempt by the bodyshop to fix it.
as you can see in the pic's the colour match is crap and they have fitted my fog light wrong.
the car has also came back the second time covered in overspray (nearly the whole car)
where do i stand legally with this ? do i have to keep putting the car back until they get the colour right
or can i tell my insurance company they have had two attempts to fix it and its not good enough
and i want to take the car somewhere else to get fixed.
obviously i dont want there bodyshop anywhere near my car again.
my car got hit just before christmas and had to have a new bumber fitted.
my car has been in twice now to be fixed at my insurance company's approved bodyshop.
the first time i got it back there was bit's under the paint and a couple of runs and the colour match wasn't very good.
here are some pic's of the car after the second attempt by the bodyshop to fix it.
as you can see in the pic's the colour match is crap and they have fitted my fog light wrong.
the car has also came back the second time covered in overspray (nearly the whole car)
where do i stand legally with this ? do i have to keep putting the car back until they get the colour right
or can i tell my insurance company they have had two attempts to fix it and its not good enough
and i want to take the car somewhere else to get fixed.
obviously i dont want there bodyshop anywhere near my car again.
Edited by paul450 on Thursday 25th February 23:15
king purple. 
as mentioned you have the right to take the car anywhere and your insurance has to pay, they may not like it but ultimately the decision is yours.
The colour match is not good on that im afraid so would definately look at getting it re-done.
The over spray can be removed with paint thinners but is a pain in the arse and a labour intensive job to get done but can be done so dont worry too much on it.
The colour match is not good on that im afraid so would definately look at getting it re-done.
The over spray can be removed with paint thinners but is a pain in the arse and a labour intensive job to get done but can be done so dont worry too much on it.
You should be able to use the bodyshop of your choice, though the insurers would of course have to authorise the repairs if they are paying.
I recall that when my brother's car required accident repair a few years back, he insisted on his choice of repairers, though he had to forego the benefit of a courtesy car as the firm he used didn't run them. He was happy to live without a Micra for a couple of days in the knowledge that his car was being fixed properly.
I recall that when my brother's car required accident repair a few years back, he insisted on his choice of repairers, though he had to forego the benefit of a courtesy car as the firm he used didn't run them. He was happy to live without a Micra for a couple of days in the knowledge that his car was being fixed properly.
I would request your insurance co send one of their guys out to inspect. They are not likely to decline, it is not in their interest to be using suppiers who don't work to high standards. Also, you may find that the bodyshop is a member of a trade association, this could give extra leverage. Either way don't let them off the hook, you are entitled to expect your car to be put back into the same condition as it was before the accident.
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