Calling Tame Technician (again) sorry!

[Silverbullet767]

You may or may not remember a while back that I posted some problems with my A6.

I wrote this.

Garage report:

Road rested vehicle for appearence of white smoke from exhaust. Checked coolant and oil levels - okay. Carried out guided fault finding test - no faults. Checked for technical product information - found TPI relating to injectors, carried out test on injectors - found three out of tolerance - possible failure of needles on injectors - further investigation required.

Can I just replace the injector(s) that are faulty without replacing them all?

Can I buy these injectors myself at a lower cost? (Engine code BMK)

Is there any way I could get Audi to meet me somewhere with the costs since a product recall was issued on the injectors?

I'm at my wits end with the problem now, this morning after sitting in a long queue of traffic my exhaust was like a boeing 747 flying through the sky. Not very pretty at all, and embarrasing.

P.S. Thanks for taking the time to read this.

[Cupramax]

Silverbullet767 said:

Is there any way I could get Audi to meet me somewhere with the costs since a product recall was issued on the injectors?

Why dont you just phone up Audi customer services, explain there is a recall part on your car which has failed out of warranty and ask if they'll go halves with you on a fix as a matter of goodwill... Its amazing what they'll help with if you ask nicely and dont start shouting the odds at them.

[Silverbullet767]

Cupramax said:

Silverbullet767 said:

Is there any way I could get Audi to meet me somewhere with the costs since a product recall was issued on the injectors?

Why dont you just phone up Audi customer services, explain there is a recall part on your car which has failed out of warranty and ask if they'll go halves with you on a fix as a matter of goodwill... Its amazing what they'll help with if you ask nicely and dont start shouting the odds at them.

Going to try that.

Also I worked out my MPG. computer says 38mpg, I'm actually getting 27MPG. I'm burning £20 a week of diesel for nothing.

[Tame Technician]

Silverbullet767 said:

Can I just replace the injector(s) that are faulty without replacing them all?

Yes, if you can identify the faulty ones, Need to read the correct MVB when the car is failing (smoking lots, at idle)

I cant leak the TPI myself, to much of a risk, but have found most of it with google, 4th post on this thread.
http://www.oktja.ru/forum/topic/80023-audi-a6-27-v...

!!But!! the reason they advise replacing all of them is to avoid repeat repair, that is, the other ones failing shortly after.

Silverbullet767 said:

Can I buy these injectors myself at a lower cost? (Engine code BMK)

Highly unlikely, unless you can find out who make them and get them direct, I think they are bosch, but I dont know, and doubt you could get them direct anyway.

Audi Part numbers if you want to search and cross reference.
Improved injectors:
2.7 l TDI: 059 130 277 AJ
3.0 l TDI: 059 130 277 AH

Silverbullet767 said:

Is there any way I could get Audi to meet me somewhere with the costs since a product recall was issued on the injectors?

As Cupramax has suggested, Call Audi customer services. Often us at dealer level have our hands tied. We apply for good will to audi UK, and they say NO. An actuall customer ringing customers services, always gets taken more seriously than we do at dealer level. Good will amounts when given are (30-50% typically.

[Silverbullet767]

Many thanks. That part number doesn't show any results in the uk. But at least I know what Audi say about the problem (with a little Russian thrown in!)

I'm going to take a trip to my Audi dealer and ask for the report (very nicely) on Friday.

From there I'll contact Audi UK. and see what I can do.

Wish me luck!

Yours sincerley, one pissed off Audi owner.

[Silverbullet767]

I seem to remember reading about a recall about the injectors, but I can't seem to find it anymore??

Does anyone have a link to the injectors recall?

It makes a huge difference to my case!!

[Tame Technician]

Wasnt a recall, was A TPI, the one I linked above.

[Silverbullet767]

I contacted Audi UK, I'll see what happens, thanks again for linking that tpi, what does tpi stand for?

[Tame Technician]

Technical Product Information

TPI's are Basically a bulletin to aid diagnostics. Because one has been issued doesnt mean the problem is masivley wide spread and worthy a recall, but does prove they are aware of a problem.

Typically a TPI Details the customer complaint/symtoms, the likely cause and how to test to prove/disprove component failure.

[Silverbullet767]

[Silverbullet767]

I have been contacted by Audi UK, they are contacting the Manager of the Audi dealership I frequent.

Fingers crossed for a good resolution, they still don't know that I know the details of the TPI, so I'll keep that one up my sleeve if the result it a bit pants.

I'm hoping for parts paid for, and I'll front the labour charges.

Is that too unrealistic??

[Silverbullet767]

Well, I have been contacted again by Audi.

The goodwill amount is only 25% which still leaves the final bill just shy of £2k

I even quoted the TPI reference no. but this made no difference. I am VERY disappointed. And you can forget me ever buying another car from the VAG group again.

For a problem that is documented to happen from 50,000k (31,000 miles) onwards. Only to be expected to fit a huge repair bill, does not bode well.

I'm not done yet.

ETA: Tame, do you know of anyone who could handle complaints?

Edited by Silverbullet767 on Thursday 11th March 16:08

[Tame Technician]

Audi UK customer services are the people to deal with complaints. If we at dealer level cant please a customer (within what we are aloud / can afford to do) we direct people to them.