Bah! Shoddy dealer...

[parapaul]

Now, without naming and shaming, I strongly suggest people avoid the web-based site that suggests they are a timepiece factory. While I wait for a monster to come around at a sensible price, I decided to order the G-shock I linked to on another thread, the Gulfman G9100R-4DR for some fun



Creation watches had it on offer, but when I went to buy, a message appeared saying they weren't shipping to Europe however a quick google showed it on this other site for a similar price. I went through the buying process, but when I got to the final stage to confirm the order, just got an error message. Tried again, same message.

"No problem", thought I, "I'll just phone this 0845 number and order it by phone, it must just be a glitch."

The nice lady took my order without any problem, read back the model number to me to confirm and said since it was late afternoon, it wouldn't be shipped until the next day, and would arrive today. So far so good. I arrived home from work this evening to find the package waiting for me. Eagerly, I opened the box, and the G-Shock tin inside... Only to find this...



Yes, it's a G-shock. But that's about it. The label on the box quite correctly identifies this as a G9000-4ER MUDMAN I've had no email confirmation of the order, despite them asking for my email address, and there was no packing slip, delivery note or invoice in the box - just the watch.

So... tried to call them again on the offchance, not expecting a reply, but I wasn't expecting the same number to connect me to an American accented answerphone for somebody called Aurum Products. Didn't leave a message, but decided to use their website 'Contact Us' form instead. Clicked the 'submit' button... Error message

So now I wish I'd been less hasty. A closer look at the website doesn't fill me with confidence - all the links at the bottom just lead back to the homepage, except the 'contact us' section which shows a jewellers' shopfront, an address in London, and the same 0845 phone number.

I'll be back on the phone first thing in the morning, but just wanted to my and vent a little.

Thanks

[Roofas]

I used them too - hated them, ahole company selling grey market G-Shocks with appalling customer service. Tits.

[deejuic]

I'm assuming that you paid by credit card. File a complaint and they will offer you a temporary credit and work with you to have the matter resolved. I've done it several times and things have worked out perfectly every time.

[parapaul]

Visa debit card - but good idea, thanks

Seems they're not open Saturday mornings either...

[sneijder]

If it helps, I own both, although in different colours.

The Mudman is easily the better watch.

[parapaul]

Oh? On what basis? Genuine question

[sneijder]

I always wanted a Mudman, but thought they were too big. After seeing both side by side I realised they were more or less the same size.

They both have the dual illumination which is nice, the Gulfman has the tide and moon which is nice, but for me useless and that's if I've set it up correctly.

I like the way the Mudman sits on the wrist, kind of raised up on the six grommet things on the back face. The strap is a good 'anti sweat' design too, and the probably useless double buckle is a good look. The whole mud resistant thing makes it feel like the most bombproof G Shock I've seen.

I have the Rust Black



Oh, and the double stopwatch is a good idea, and could be useful for something.

[parapaul]

Nice I was looking at those 'Men In Rust Black' editions earlier - I could well be tempted next time

Update about the dealer though - managed to speak to them (after several calls and sevral hours of promised calls back ) and they're sending a courier tomorrow to collect the mudman and return it.