VAG Genuine Parts Warranty

[944fan]

I recently had to have the dash cluster replaced on my Audi A6 because it had completely given up the ghost. I took it to an independat VAG specialist who bought the part from TPS. They fitted and it all seemed ok, expect for the fact that some of the gagues didn't line up. The Volt meter was off by a couple of volts, the coolant temp sat just under 90 and the speedo was out by about 10 mph. The garage told me because it was a VAG part it was covered under the two year warranty but it had to be inspected by a main Audi dealer to make a claim. The fault was confirmed by the garage doing a final output test using VAS 5051 and I also got the same result using Vag-COM.

I took it to my local Audi dealer, they did a final output test and have said there is nothing wrong with the dash. They strange thing is they said I would have to pay for an hours diagnostics if they found no fault, however when I collected the car they said there was no charge. I am sure you will all agree that a main dealer doing some work for no charge is rarer than rocking horse s**t. So this makes me think that there is something wrong with it but they don't want to replace it under warranty.

I don't know what to do next, they are saying I have to pay for further diagnostics, I am sure the dash unit is faulty but I don't see how I can convince Audi of this. I think they just thought 'tell him there is nothing wrong but don't charge him and hopefully he will just f-off'.

Any suggestions

[robbyh_1]

hello , i work for TPS and yes the part has a 2yr warranty as it is a genuine part , but the warranty will not cover any labour involved only the part concerned , hope this helps ........ the guy who fitted it and the dealer should be able to deal with the warranty via there TPS site or a main dealer .