Misrepresentation of sale?

[gilford]

I bought a car over the phone and it was delivered today. The car I bought was advertised as covering just over 12k miles (MAJOR UK dealer/manufacturer) but when it arrived this afternoon it had covered just over 14k miles? The driver told me the trip was 270 odd miles to me so where are the other 1200 miles from?

Does anyone know where I stand with this?

I'm over the moon with the car but feel a little cheated, especially as the car was over £30k!

[rallycross]

Its worth having a word with them and see if you can get something in return eg longer warranty, free service when its next due, but its not exactly a reason to send it back is it?

Lsst week I did around 2,000 miles and my car is no different to how it was the week before, so will it make any real difference to you or your car? (ok if its a concours classic I can see why that would). If you reject it and send it back can you find one as good for the same price?

[anonymous-user]

You're going to get torn apart by people here for buying without looking.

Is the mileage (12k) in writing somewhere? If it is then refuse it if you're that bothered? Or get some money off if you have proof.

It could have been a typo, in which case that's just one of the perils of buying without looking at it first.

[iggletiggle]

If you have in writing that the mileage was 12k and you never met the dealer to purchase the car (and it was all done over phone/email) you can reject the car under distance selling regs for up to 7days after the vehicle is delivered for a full refund. (If you are really that bothered)

TBH 2k aint gonna do a lot.. unless the dealer took it for final thrashing before giving it to you of course..

[Qube]

gilford said:

I bought a car over the phone and it was delivered today. The car I bought was advertised as covering just over 12k miles (MAJOR UK dealer/manufacturer) but when it arrived this afternoon it had covered just over 14k miles? The driver told me the trip was 270 odd miles to me so where are the other 1200 miles from?

Does anyone know where I stand with this?

I'm over the moon with the car but feel a little cheated, especially as the car was over £30k!

I don't know what to say. I have always visited the garage / main dealer and test drove the car before purchasing, regardless of mileage and cost to myself..

In a way, it seems lucky that you were only palmed off with a car with extra mileage, the car could of been multicoloured, full or scratches, damaged or even a write off.

Seems to me you have made a misjudement on your behalf. As long as your happy I would still expect the main dealer to provide you with a 30 day return / exchange warranty if an issue arises.

I can understand you feel cheated, but you made the decision based on trust without viewing the vehicle.

Overall

As long as your happy and the vehicle is in good condition, forget about the mileage. Enjoy it.. and ensure you don't make the same mistake again..

[gilford]

It's common practice buying over the phone nowadays, so anyone could have this happen to them. It was bought from a national search from the manufacturer and was advertised at the above said mileage but was delivered with more as explained above.

I'm not going to refuse delivery of a stunning supercar for the sake of a 1200 mile descepency, I just want to know where I stand when I contact the sales manager tomorrow.

Any help is appreciated as always

[Mars]

Is this the M5 in your profile?

[gilford]

This wasn't purchased from an Indy, I bough this from one of the largest manufacturers on the planet and is an approved used car.

Qube said:

gilford said:

I bought a car over the phone and it was delivered today. The car I bought was advertised as covering just over 12k miles (MAJOR UK dealer/manufacturer) but when it arrived this afternoon it had covered just over 14k miles? The driver told me the trip was 270 odd miles to me so where are the other 1200 miles from?

Does anyone know where I stand with this?

I'm over the moon with the car but feel a little cheated, especially as the car was over £30k!

I don't know what to say. I have always visited the garage / main dealer and test drove the car before purchasing, regardless of mileage and cost to myself..

In a way, it seems lucky that you were only palmed off with a car with extra mileage, the car could of been multicoloured, full or scratches, damaged or even a write off.

Seems to me you have made a misjudement on your behalf. As long as your happy I would still expect the main dealer to provide you with a 30 day return / exchange warranty if an issue arises.

I can understand you feel cheated, but you made the decision based on trust without viewing the vehicle.

Overall

As long as your happy and the vehicle is in good condition, forget about the mileage. Enjoy it.. and ensure you don't make the same mistake again..

[iggletiggle]

gilford said:

It's common practice buying over the phone nowadays, so anyone could have this happen to them. It was bought from a national search from the manufacturer and was advertised at the above said mileage but was delivered with more as explained above.

I'm not going to refuse delivery of a stunning supercar for the sake of a 1200 mile descepency, I just want to know where I stand when I contact the sales manager tomorrow.

Any help is appreciated as always

If it is a "supercar" 1200miles could make a hell of a difference.. where as on a 335d coupe it wouldnt (for example)..

I'd speak to him but i expect he will say the mileage on the national search engine online was subject to change etcetc.. they usually state this..!

good luck.

[gilford]

Mars said:

Is this the M5 in your profile?

no, it has replaced the M5.

I will reiterate that I am over the moon with the car, it's mint, but as I only do around 50 miles a week the added mileage equates to months of driving for me, and I'm sure would make the car worth less if I were to trade it in tomorrow, hence me asking for an opinion as to whether or not to ask for some sort of refund.

[Qube]

gilford said:

It's common practice buying over the phone nowadays, so anyone could have this happen to them. It was bought from a national search from the manufacturer and was advertised at the above said mileage but was delivered with more as explained above.

I'm not going to refuse delivery of a stunning supercar for the sake of a 1200 mile descepency, I just want to know where I stand when I contact the sales manager tomorrow.

Any help is appreciated as always

As for common practice to purchase a car over the phone would worry me. I've visited many main dealers to purchase potential cars over the last years and have found that 80% of the cars viewed haven't met my standards.

In your case have you saved / or have in your possession an advert illustrating the mileage of the vehicle prior to purchase ?

[gilford]

Yes, I have a print out if the advert and just checked the dealer HPI which states 12487 miles as of 11th of this month.

I have bought 3 cars over the phone, one being a 911, and this is the first time I have had any problems (if you can call this a problem).

I don't have time to travel up and down the country looking at cars, plus there was only 8 of these for sale when I put a deposit down last week (colour, not car).

[Qube]

gilford said:

Yes, I have a print out if the advert and just checked the dealer HPI which states 12487 miles as of 11th of this month.

I have bought 3 cars over the phone, one being a 911, and this is the first time I have had any problems (if you can call this a problem).

I don't have time to travel up and down the country looking at cars, plus there was only 8 of these for sale when I put a deposit down last week (colour, not car).

I'm not going to ask but it sounds like quite a rare car.

It may be worth calling with the dealer and express your views upfront. If they can't justify the extra mileage as advertised ask them if they would give a free service, mot, etc so that you can recouperate your loss due to the difference in mileage.

[gilford]

That was my thinking, along with maybe a free iPhone connector

I'm not overly fussed, it's the principle of it, as I'm sure you can all understand.

I'd say a dealer would adjust the price by £400 for 1k miles?

I'll speak to them tomorrow and see what they say.

[Rude-boy]

I would read the T&Cs backwards and then look at having a word in the morning.

I would say that it would be an issue for me as that is a fair few miles for it to have racked up since 11th March for a car that was bought on that date if that was the date you put your name down and paid your money over. 500 miles isn't really anything to worry about but 1,200 is a few too many for my liking.

I would suspect that with the right attitude on all parts you should be able to agree to free fitting...

[iggletiggle]

I am assuming it is a fairly hard to come by vehicle - especially with that sort of mileage..

I would say you should (with some careful word play) be able to get a few bits and bobs chucked in.. depending on the car a trade in will see a knock of probably £100 per 1k mileage (just a rough guess)..

Good luck.

Most of all, enjoy the new car

[The Black Duke]

Don't worry about it and enjoy your car. Life is far too short to worry about 1200 miles. Good luck with your car though. Oh I think distance selling regs do not apply to used cars. I maybe wrong though. Can anyone confirm?

[gilford]

The Black Duke said:

Oh I think distance selling regs do not apply to used cars. I maybe wrong though. Can anyone confirm?

Yes they do, I have looked in to it in great detail a couple of years ago when I started with this buying over the phone lark

I'll update the thread when I get an answer from the dealer.

[pugwash4x4]

would you mind saying what the car is? it had quite a bearing on the thread.

[T_Pot]

He has bought an E92 M3 at a guess