Sage Pay Problems

[Timja]

Is anyone else having lots of problems with transactions going through multiple times after the Paddington Fire?

Our customers get a screen saying payment not processed then they try again (sometimes several times) then when they check their banks, payment has been taken several times, but we don't have a record of this or just ahave a record for 1 transaction.

Loads of irate customers phoning as they have had money taken several times. I'm sure they are doing what they can, but still very annoying!

[jardinec]

they are having a hell of a bad week.

https://support.sagepay.com/forum/Forum40-1.aspx

[CHIEF]

Christ i've used these today!!!!

[maser_spyder]

Did you not get the email from Sagepay?

The first mass-mailer went out yesterday afternoon, and another update today.

Estimated to be back and fully fixed by Tuesday, and in disaster/recovery mode until then.

Nothing you can do about it, it's an exceptional circumstance.

It's been on BBC since yesterday;

http://news.bbc.co.uk/1/hi/technology/8597399.stm

HTH.

[BigMans197]

Yup we had that yesterday afternoon. No problems with payments going through several times, just not going through at all.

Seems better today, but still a bit hit and miss.

Fortunately our website isn't the primary income stream, but for companies where it is I can imagine a bit of frustration.