Techno-b*****ks? Swapping tyres onto new alloys...

[havoc]

Becs is getting a couple of the alloys on her Golf replaced under warranty, and one refurb'd, through the main-dealer.

They've had the car for over a week (mainly due to the "pristine" refurb company not actually doing anything at all last week), and have only this afternoon realised that "they don't have the valve-retainers for the new alloys" so can't swap the tyres onto the new rims.


Now I've never heard of a valve-retainer...surely:-
a) If you need a part to go with a new alloy, it would be supplied as a 'set' - manufacturers are usually pretty good at stuff like that. Or
b) If it's just a matter of needing a new valve when you swap the tyre over, then they're a main-dealer...don't they have such things in stock all the time?!?

So...am I right to call "b'll'cks" on this? Are they trying to cover-up for some general incompetence on their part by making up technical-sounding words, or have I missed something fundamental?

[Dontlift]

Try taking the car together with the wheels to someone who knows what they are actually doing

[JB!]

its worth the wait. "pristine" finished alloys are exacly that, although they do operate an exchange policy IIRC?

[havoc]

Dontlift said:

Try taking the car together with the wheels to someone who knows what they are actually doing

Car is under warranty, ergo has to be a main dealer. Didn't seem worth the hassle of sorting the refurb out separately...well, at the time it didn't!

[Superhoop]

Is it fitted with a tyre pressure monitoring system? A lot of the systems require replacement parts for the sensor if has been removed...... Which of course the dealer should have known about and of course ordered in advance

If not, sounds like they're talking bks.....

[havoc]

JB! said:

its worth the wait. "pristine" finished alloys are exacly that, although they do operate an exchange policy IIRC?

Well, it wasn't worth the wait. Becs just phoned me with the words "It's st. The inserts are a different colour*!".

So there's somewhere we definitely won't be recommending. Sit on your alloys for 3 days before looking at them, then spend another 4 days doing a crap job!


Superhoop - that's a possibility, it does have TPS. And yes, they should have bloody-well thought about that. 8 days to get abso-fking-lutely nowhere... I suppose we should be grateful that she's actually got the car back for Easter weekend...

Oh, and they didn't look into the intermittent rattle from behind the stereo fascia either.



* Before anyone gets cute about the inserts actually being a different colour on Monza-II's, she meant to the inserts on the other 3 wheels...she knows her stuff! I'm slowly turning her into a petrolhead...

[clarksonisawilly]

havoc said:

Dontlift said:

Try taking the car together with the wheels to someone who knows what they are actually doing

Car is under warranty, ergo has to be a main dealer. Didn't seem worth the hassle of sorting the refurb out separately...well, at the time it didn't!

I believe that due to block exemption rules, your car can be taken to any garage, and warrantied (?!) work will be done, and warranty will not be affected. I think.

[Alexdaredevilz]

Refurbishing a wheel under warranty seems odd,
surely if its faulty you should demand a brand new one

[Superhoop]

clarksonisawilly said:

havoc said:

Dontlift said:

Try taking the car together with the wheels to someone who knows what they are actually doing

Car is under warranty, ergo has to be a main dealer. Didn't seem worth the hassle of sorting the refurb out separately...well, at the time it didn't!

I believe that due to block exemption rules, your car can be taken to any garage, and warrantied (?!) work will be done, and warranty will not be affected. I think.

That's not how it works.

Block exemption means that you can take the car where you want for routine maintenance, and as long as parts are genuine/or equivalent quality, then the warranty remains unaffected.

As for the warranty work itself, it has to be repaired a main dealer.

[havoc]

Alexdaredevilz said:

Refurbishing a wheel under warranty seems odd,
surely if its faulty you should demand a brand new one

Read the first line of my first post again. This time a little more carefully...


And superhoop is right re: block exemption. So we HAD to go to the main-dealer (who up until now hadn't actually done anything wrong...well, not that we'd noticed, anyway).

[Alexdaredevilz]

Sorry, its been a long day :-p

[JB!]

havoc said:

JB! said:

its worth the wait. "pristine" finished alloys are exacly that, although they do operate an exchange policy IIRC?

Well, it wasn't worth the wait. Becs just phoned me with the words "It's st. The inserts are a different colour*!".

So there's somewhere we definitely won't be recommending. Sit on your alloys for 3 days before looking at them, then spend another 4 days doing a crap job!


Superhoop - that's a possibility, it does have TPS. And yes, they should have bloody-well thought about that. 8 days to get abso-fking-lutely nowhere... I suppose we should be grateful that she's actually got the car back for Easter weekend...

Oh, and they didn't look into the intermittent rattle from behind the stereo fascia either.



* Before anyone gets cute about the inserts actually being a different colour on Monza-II's, she meant to the inserts on the other 3 wheels...she knows her stuff! I'm slowly turning her into a petrolhead...

could it just be that your other inserts have faded/ingrained dirt. Said place only use factory colour codes, if not take it up with VW.

[havoc]

Car is <3 y.o. with ~30k on the clock and has been looked after by us (i.e. regular washing and wheel-wax)...if the paint on the inserts has faded that quickly, then VW really need to work on their QC! Besides which, they had another alloy there to paint-match...if they didn't do that then frankly the alloy-place's QC methods are less-than 'pristine' also.


Oh...and Becs is home now - the techno-bks was "modification valve" which I've googled and can't find anything about on the web at all. So I AM calling techno-bks!




What has happened to people doing a decent job nowadays?!? Everything seems to be caveat emptor and lowest-bidder-lowest-quality.

[JB!]

havoc said:

Car is <3 y.o. with ~30k on the clock and has been looked after by us (i.e. regular washing and wheel-wax)...if the paint on the inserts has faded that quickly, then VW really need to work on their QC! Besides which, they had another alloy there to paint-match...if they didn't do that then frankly the alloy-place's QC methods are less-than 'pristine' also.


Oh...and Becs is home now - the techno-bks was "modification valve" which I've googled and can't find anything about on the web at all. So I AM calling techno-bks!




What has happened to people doing a decent job nowadays?!? Everything seems to be caveat emptor and lowest-bidder-lowest-quality.

have you spoken with the refurbisher? they are reasonabel people, and have just done these for me: