o2 customer care

[Cas_P]

I am so quick to moan about companies but with o2 I am more than impressed. Firstly, because they sent me chocolate for christmas for being a platinum customer and secondly because I changed my tarrif a couple of weeks ago to unlimited texts, thus instead of calling people I've been texting much more, I was made to beleive this would be an instant change. However, I checked my balance online yesterday and it said I had 0 texts and £35 of charges on top of my bill so far, mostly from texts. I just phoned up thinking it might be a mistake on the website however it wasn't. I explained I had been made to beleive the change would be instant and without argument they moved forward the tariff change to within the next 24 hours rather than at my next bill date which is when it should have been, hence the change not going through. And then credited my account the charges plus VAT being around £44. I was more than impressed!

Thought I'd bore you all with that.

Cas

[Exquisite]

Goood news is something rarely voiced, o2 are one the better providers the deals dont allways look the best but wen u dig deep they are better than others. worst thing o2 did was lose me thou haha best staff they had lol

[Cas_P]

swerni said:

Cas, you are allowed out of the Surrey forum.

No.

Edited by Cas_P on Monday 5th April 11:48