HELP!!!

[oar911]

Hi all,
Just called my local VW dealer to find out if my car (Golf GTI) was ready for collection as it was having brake pads fitted all round at their cost as only had the car a week (bought used approved).
They said that the brakes were done but there was a problem as when reversing off the ramp they have damaged the bumper and boot!!!!

Obviously they are repairing the car for me and providing me with a courtesy car (Polo) while they complete the work. What I wanted to know was am I entitled to/should I push for anything else???

Thanks in advance.

[Parabola]

Provided they complete the repair properly & with minimum fuss, I wouldn't push for any 'Compo'. Maybe just have a word with the Dealer Principle about getting discount on your next couple of services?

[randlemarcus]

An equivalent courtesy car?

Aside from that, I'd just let them get on with it, but be really picky about inspecting the repair. Granted, you're getting it done without faffing with insurance claims or paperwork, but make sure the paint matches, and the shutlines are right.

[oar911]

Parabola said:

Provided they complete the repair properly & with minimum fuss, I wouldn't push for any 'Compo'. Maybe just have a word with the Dealer Principle about getting discount on your next couple of services?

Hmmm I know the car needs to be tracked which I have asked them to do, said we can discuss when I go to collect the Polo and inspect the damage in a couple of hours. Only other thing they could possibly do for me is repair a kerbed alloy. Maybe the service option is a better one?!

[Howard-]

Nothing, accidents/mistakes happen, that's life. As long as the job's done well - check it thoroughly when you pick it up.

[Flanders.]

oar911 said:

Hi all,
Just called my local VW dealer to find out if my car (Golf GTI) was ready for collection as it was having brake pads fitted all round at their cost as only had the car a week (bought used approved).
They said that the brakes were done but there was a problem as when reversing off the ramp they have damaged the bumper and boot!!!!

Obviously they are repairing the car for me and providing me with a courtesy car (Polo) while they complete the work. What I wanted to know was am I entitled to/should I push for anything else???

Thanks in advance.

Aslong as they repair it to how it was why would you want to push for anything else?

[oar911]

Flanders. said:

oar911 said:

Hi all,
Just called my local VW dealer to find out if my car (Golf GTI) was ready for collection as it was having brake pads fitted all round at their cost as only had the car a week (bought used approved).
They said that the brakes were done but there was a problem as when reversing off the ramp they have damaged the bumper and boot!!!!

Obviously they are repairing the car for me and providing me with a courtesy car (Polo) while they complete the work. What I wanted to know was am I entitled to/should I push for anything else???

Thanks in advance.

Aslong as they repair it to how it was why would you want to push for anything else?

Compensation for the fact that I carefully picked the car as it was a very clean example that had been looked after and had definately not had any prangs at all?? and that I will be forced to drive a polo for however long it takes!! Just thought others may have had similar experiences..

[Tallbut Buxomly]

This isnt really as clear cut as other posters think. My immediate reaction is why should you get compo you havent lost anything they are fixing it and giving you a hire car.
Problem is the car is now damaged and has therefore possibly lost a percentage of value so maybe they should compensate him for that fact.

[bazking69]

Establish what has happened before sounding off.

[interloper]

So long as its repaired properly there should be no loss of value. Just make sure it is painted with modern two pack and oven baked, not simply "blown over" as the paint wont look quite right in a year or so.

[Parrot of Doom]

oar911 said:

Compensation for the fact that I carefully picked the car as it was a very clean example that had been looked after and had definately not had any prangs at all?? and that I will be forced to drive a polo for however long it takes!! Just thought others may have had similar experiences..

How do you know it hasn't had any prangs?

I love people like you. Get onto claims direct and sue the garage. Meanwhile I'll get onto claimsrus and sue you for general idiocy.

[bazking69]

Accidents happen. Give them a chance to sort it before dropping words like 'solicitor, refund, compensation and trading standard'. All you will achieve by going in heavy handed first off is getting backs up.

[TheCarpetCleaner]

Howard- said:

Nothing, accidents/mistakes happen, that's life. As long as the job's done well - check it thoroughly when you pick it up.

From what I read of the OP - there is nothing to "push for"

They have admitted liability and are fixing it, and providing you with a courtesy car.

Sometimes life is just st, and if you are lucky, like you are in this case, there are procedures to put you back where you started.

The problem arises where greedy fkers believe they are entitled to something extra because of the extremely minimal inconvenience caused.

Sounds like the garage are being thoroughly decent.

As other posters have checked, make sure the repair is completed to a high standard that you are happy with, and drive off.

[pits]

Parrot of Doom said:

oar911 said:

Compensation for the fact that I carefully picked the car as it was a very clean example that had been looked after and had definately not had any prangs at all?? and that I will be forced to drive a polo for however long it takes!! Just thought others may have had similar experiences..

How do you know it hasn't had any prangs?

I love people like you. Get onto claims direct and sue the garage. Meanwhile I'll get onto claimsrus and sue you for general idiocy.

PoD he might have whiplash as well from them reversing his car into a ramp and damaging the bumper, he better claim for that, and of course emotional trauma for having to drive a Polo.

Not being funny oar911, but if you went for compo claim route that you are so keen on because something happened that wasn't your fault in the past 3 years, you will just put a sour taste in the garages mouth who are already repairing it for you, you could try and get cheaper services for a while, or you could try and get money out of them down the compo route and then if I was dealer principle I would tell you, fine have some cash now fk off and don't came back ever again.

[havoc]

1) Did you buy the car from them?!?
2) If so, does this bump bother you enough to try and reject the car back to them, as you went to some effort to find a car that hadn't been damage-repaired?!?

If both are "yes", then say so. Tell them (politely) that you are really disappointed by this and want them to find a replacement car for you. But be prepared not to get anywhere, or be prepared to accept some sort of goodwill gesture. Depends how much it genuinely bothers you.

If the second is "no", then as above just make 100% sure that the repairs are perfect and that you've got comeback on the garage if in 6-12mths time the repairs start to show...


Re: courtesy car - Polo is a little poor...it's their error, ask if you could have something equivalent for the week...you noticed that nice Scirocco/Eos on their forecourt, didn't you!!!

Re: compensation - if you can get a good courtesy car, leave it at that. If they push back on that, then I'd be tempted to push for "no charge" on the brakes...while all they NEED to do is repair it to YOUR satisfaction, they SHOULD be trying to make amends and keep your loyalty in some small way.

[paoloh]

havoc said:

1) Did you buy the car from them?!?
2) If so, does this bump bother you enough to try and reject the car back to them, as you went to some effort to find a car that hadn't been damage-repaired?!?

If both are "yes", then say so. Tell them (politely) that you are really disappointed by this and want them to find a replacement car for you. But be prepared not to get anywhere, or be prepared to accept some sort of goodwill gesture. Depends how much it genuinely bothers you.

If the second is "no", then as above just make 100% sure that the repairs are perfect and that you've got comeback on the garage if in 6-12mths time the repairs start to show...


Re: courtesy car - Polo is a little poor...it's their error, ask if you could have something equivalent for the week...you noticed that nice Scirocco/Eos on their forecourt, didn't you!!!

Re: compensation - if you can get a good courtesy car, leave it at that. If they push back on that, then I'd be tempted to push for "no charge" on the brakes...while all they NEED to do is repair it to YOUR satisfaction, they SHOULD be trying to make amends and keep your loyalty in some small way.

You didn't read much of the first post did you?!

[Paul Drawmer]

Tallbut Buxomly said:

...Problem is the car is now damaged and has therefore possibly lost a percentage of value so maybe they should compensate him for that fact.

The garage are going to fix it - provided they do, there isn't a problem. It will not have lost a % of value.

[paoloh]

Tallbut Buxomly said:

Problem is the car is now damaged and has therefore possibly lost a percentage of value so maybe they should compensate him for that fact.

Please explain??

[TheCarpetCleaner]

The Crack Fox said:

Hmm, I'd request before and after pics from the garage, make sure they don't do a superficial repair on a major fault for example.

That sounds like a good idea.

[Nickyboy]

FFS they admitted they damaged it, they are repairing it, they are providing you with a replacement car while they do this. You wont know its been damaged other then them telling you. How will it affect the resale value? Its not like they will claim on their insurance, they will just put it in their bodyshop. Nobody is going to know its been repaired same as when you bought it, it may have been damaged and weren't any the wiser.

Its a mistake, they happen, deal with it!