Insurance not answering phone

[Wiz]

Got a different car over the weekend obviously Bank holiday not been able to get in touch with insurance. Then today thought ring them up change my policy. Been ringing since 8 this morning have tried every number they list. Also emailed them. about an hour ago got through and have been passed between three people so far but still on hold. Have to get the car insured and my policy is about half way through so cancelling it would cost me.

Have finally spoken to some one and got it sorted in a couple of minutes. Also had a go at them which made me feel a bit better.

Funny for a company that uses the line "we're at your service!"

Think I'll be going elsewhere renewal time.

[Acehood]

I've been with Churchill for a few years now and find them really good on the phone. For a start they're all in the UK so I can understand them and they seem to pick up pretty much straight away if I call in the day time. Never had any problems.

It's a big selling point for me if a company uses UK call centres

[soad]

Acehood said:

It's a big selling point for me if a company uses UK call centres

Yes, it goes a long way for most people

[Kevin VRs]

Acehood said:

I've been with Churchill for a few years now

Blimey, are they competitive for you? They are always around 75-80% more when I get them to quote.

[jas xjr]

if i have a problem getting through to a company i always call sales,they will usually answer the call straight away. they will then transfer you , hopefully.

[hornetrider]

I took AGES getting through today - I think there is obviously a backlog of calls from the bank holiday.

[Acehood]

Kevin VRs said:

Acehood said:

I've been with Churchill for a few years now

Blimey, are they competitive for you? They are always around 75-80% more when I get them to quote.

Yep they're at least £500 cheaper than anyone else!! I was surprised too.

I may have to change insurers when/if I get a new car soon though, never know what random figure they'll pull out of the air