Estate Agent won't stop marketing my property

[scirocco265]

Decided to move house and was in an 8 week contract with an estate agent. After not really getting what I wanted out of them (piss poor customer service, no feedback, viewings cancelled without them telling me etc) I decided I might be better off using my 'second choice' agent (after all, if I'm going to pay someone £££ for a service, I want it to be one that doesn't drive me crazy). Thing is, the 2 week notice period has come and gone and the first agents are still marketing my property, despite my email asking them to cease.

Question is; should I care? I am/was in a sole agent contract with both the new and old agent so financially makes no difference to me. However, I feel it's 'unfair' on the new agent...

[sleep envy]

let the new agent deal with it

[Oi_Oi_Savaloy]

I'd read the contract you have with the current agent (the one you don't like). I bet you'd be liable for a fee, even if you engage another agent, during their terms of business (typically 6 months).

So by all means engage another agent but just be aware that you might have to pay two lots of fees potentially....

[Mojooo]

If you are in a sole agent contract then your new EA will get the commission but you need to make it clear and have proof with your old EA tht you wish to cancel.

You could also report the EA to trading standards as they are misleading customers into thinking a property is available with them when its technically not.

[ClaphamGT3]

The green mini lot?

[scirocco265]

ClaphamGT3 said:

The green mini lot?

Nope, don't think they come this far 'up north' as London folks would say

[Four Cofffee]

Are agents not subject to consumer law? If you contracted with them to sell it by doing A, B and C and their service levels are so poor that they are only doing A effectively, can you not walk away? If they take you to small claims court for the money you could argue that you gave them warning to improve or you would walk aweayu. Evidence of canceled bookings etc should be enough?


I guess the answer is probably not but it seems bizarre in this time of consumer rights that they have you tied in to a contract which allows then to do nothing to service the need you pay for, and you cannot walk away.