Insurance co with UK Call centres

[bigdods]

Not a rant, but a question

I have just changed insurance companies, I went for the best deal (Aviva) saving me £130 this year. I have just had to call them and now I know why the insurance was so cheap. Really poor offshore call centre trying to sell me policy extras in broken english (first thing the guy says is 'good afternoon sir' ... ermm no its 9am) rather than just answer the question. In the end told the guy 'look I've been polite , you wont take no for an answer so shut up. Only speak when you are answering the question I have given you.'

So which insurance companies still use uk only call centres - I know they all use UK for pre-sales but what about after sales ?

There must be an insurance co out there somewhere offering UK call centres and reasonable prices ? I know it wont be as cheap as the one I have gone with but then the one I was already with also had these damn offshore call centres.

I have 2 more cars to insure soon so any help appreciated.

[Curry Burns]

We offer not only a central UK call centre, but an office is probably not too far away from you. That way you can speak to a real person.

Much better, don't you think.

[bigdods]

Curry Burns said:

We offer not only a central UK call centre, but an office is probably not too far away from you. That way you can speak to a real person.

Much better, don't you think.

Real people are good , but when I am getting quotes its usually late evening and I want to get a few comparisons, so the online companies are always going to win. Yes I am lazy and its more convenient for me.

Having said that maybe I will look up a few local ins brokers for my next car , see if they can find me something that suits.

[anonymous-user]

Been with Elephant for years & have always spoken to cheary Welsh people Try 3 mobile if you want the call centre from hell!

[Curry Burns]

bigdods said:

Curry Burns said:

We offer not only a central UK call centre, but an office is probably not too far away from you. That way you can speak to a real person.

Much better, don't you think.

Real people are good , but when I am getting quotes its usually late evening and I want to get a few comparisons, so the online companies are always going to win. Yes I am lazy and its more convenient for me.

Having said that maybe I will look up a few local ins brokers for my next car , see if they can find me something that suits.

With us (a national agricultural worker union), just send a request with all your details on it (easy to find on the website), and someone contacts you back with the quotation.

[wezo]

I've been using Footman James for the last 9 years now, always helpful and the person you speak to usually knows as much as you do about the cars. If your looking to insure the TVR I'm sure they will cover you on their future classic policy at reasonable money.

[TheRoadWarrior]

Go with a UK broker, that way they do the leg work and interact with the insurance companies for you. Noel Dazley have given me a great quote 3 years in a row.

[ZOLLAR]

Dave_ST220 said:

Been with Elephant for years & have always spoken to cheary Welsh people Try 3 mobile if you want the call centre from hell!

I'm one of those cheary welsh people , just so op is aware we are based in wales but do have support call centre's in bangalore and halifax,canada.
both abroad operations are generally used to cover the evening shifts so if you call before 6.pm unlikley to get through to them (it is possible though).

[BigS]

Dave_ST220 said:

Been with Elephant for years & have always spoken to cheary Welsh people Try 3 mobile if you want the call centre from hell!

Yup, based on Greyfriars Road in Cardiff if I remember rightly, along with their parent company Admiral.

[HellDiver]

AXA Direct are N. Ireland based. Mostly call centre staff in Londonderry. Always been very helpful.

[Mr Gear]

ZOLLAR said:

Dave_ST220 said:

Been with Elephant for years & have always spoken to cheary Welsh people Try 3 mobile if you want the call centre from hell!

I'm one of those cheary welsh people , just so op is aware we are based in wales but do have support call centre's in bangalore and halifax,canada.
both abroad operations are generally used to cover the evening shifts so if you call before 6.pm unlikley to get through to them (it is possible though).

I spoke to one of your Canadian colleagues at renewal time last week. She was most pleasant, although she had to work in a very noisy office.

(Remember kids, do a quick check with the Meerkats before renewing your Elephant policy... I saved £120 with the line "your renewal quote is no longer competitive". They are usually good at lowering the renewal quote substantially.)

[Mr Gear]

HellDiver said:

AXA Direct are N. Ireland based. Mostly call centre staff in Londonderry. Always been very helpful.

... unless you are trying to claim off them for an accident caused by a third party.

[JB!]

Brentacre.

welsh, but really great do deal with.

(brokers)

[ZOLLAR]

JB! said:

Brentacre.

welsh, but really great do deal with.

(brokers)

I heard they are in swansea, do you know where in swansea?

[ZOLLAR]

Mr Gear said:

ZOLLAR said:

Dave_ST220 said:

Been with Elephant for years & have always spoken to cheary Welsh people Try 3 mobile if you want the call centre from hell!

I'm one of those cheary welsh people , just so op is aware we are based in wales but do have support call centre's in bangalore and halifax,canada.
both abroad operations are generally used to cover the evening shifts so if you call before 6.pm unlikley to get through to them (it is possible though).

I spoke to one of your Canadian colleagues at renewal time last week. She was most pleasant, although she had to work in a very noisy office.

(Remember kids, do a quick check with the Meerkats before renewing your Elephant policy... I saved £120 with the line "your renewal quote is no longer competitive". They are usually good at lowering the renewal quote substantially.)

Yeah they are nice they don't find it funny when we call them american though

[matchmaker]

ZOLLAR said:

Dave_ST220 said:

Been with Elephant for years & have always spoken to cheary Welsh people Try 3 mobile if you want the call centre from hell!

I'm one of those cheary welsh people , just so op is aware we are based in wales but do have support call centre's in bangalore and halifax,canada.
both abroad operations are generally used to cover the evening shifts so if you call before 6.pm unlikley to get through to them (it is possible though).

As I work and can only phone after 6pm I always got Elephants call-centre-from-hell in Bangalore.

One reason why I am no longer insured with Effluent and do not recommend them!

Sorry to their UK workers.........

[ZOLLAR]

matchmaker said:

ZOLLAR said:

Dave_ST220 said:

Been with Elephant for years & have always spoken to cheary Welsh people Try 3 mobile if you want the call centre from hell!

I'm one of those cheary welsh people , just so op is aware we are based in wales but do have support call centre's in bangalore and halifax,canada.
both abroad operations are generally used to cover the evening shifts so if you call before 6.pm unlikley to get through to them (it is possible though).

As I work and can only phone after 6pm I always got Elephants call-centre-from-hell in Bangalore.

One reason why I am no longer insured with Effluent and do not recommend them!

Sorry to their UK workers.........

I know it no help now, but if you email in and request a call back from a uk representative it'll be done also you wont have to wait if the line's are busy! i always tell policyholders that as it saves them a bit of time.
P.s. sorry to have lost you! thanks for your business in the 1st place though

[HellDiver]

Mr Gear said:

HellDiver said:

AXA Direct are N. Ireland based. Mostly call centre staff in Londonderry. Always been very helpful.

... unless you are trying to claim off them for an accident caused by a third party.

I've been with them for years, and had a few fender-benders, both my fault and someone else's. I had no problems at all. That's why I recommend them.

[JB!]

ZOLLAR said:

JB! said:

Brentacre.

welsh, but really great do deal with.

(brokers)

I heard they are in swansea, do you know where in swansea?

not without digging out my paperwork.

google them?

[ZOLLAR]

JB! said:

ZOLLAR said:

JB! said:

Brentacre.

welsh, but really great do deal with.

(brokers)

I heard they are in swansea, do you know where in swansea?

not without digging out my paperwork.

google them?

No worries i was just being lazy, we're in swansea too and i like to keep my insurance job option's open