Problems With PlusNet...
Discussion
Has anyone else experienced problems with home phone & broadband supplier PlusNet?
joined them mid febuary, had speed issues straight away, these were put down to line settling issues after transfer from Virgin.
so, fast forward since then, we are getting an average of half a meg line speed, takes arond 40 seconds to load a basic webpage, frequently drops out, no clue at plusnet as to what the problems are, pish poor customer service, lost direct debit transactions and overall sub standard service.
Get to today and apparantly they are perplexed as to what is causing the problem and are no longer going to look into it. have tried to get away from them but we are really heavily tied into contract and despite me trying to use the poor service as a reason to leave they want big bucks to give us the MAC code.
What do i do?
joined them mid febuary, had speed issues straight away, these were put down to line settling issues after transfer from Virgin.
so, fast forward since then, we are getting an average of half a meg line speed, takes arond 40 seconds to load a basic webpage, frequently drops out, no clue at plusnet as to what the problems are, pish poor customer service, lost direct debit transactions and overall sub standard service.
Get to today and apparantly they are perplexed as to what is causing the problem and are no longer going to look into it. have tried to get away from them but we are really heavily tied into contract and despite me trying to use the poor service as a reason to leave they want big bucks to give us the MAC code.
What do i do?
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