Anyone know how to get a copy of the Vodafone contract?
Anyone know how to get a copy of the Vodafone contract?
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Discussion

mft

Original Poster:

1,752 posts

253 months

Wednesday 21st April 2010
quotequote all
I took out a basic 18-month contract with Vodafone just under a year ago, and am unhappy with one aspect of their service. I need a copy of the contract between us to check to see if they are in breach.

However, as I renewed with them over the phone, I never signed anything; also, they never sent me one, and I can't find anything on their website: there are contracts for just about everything else, but not the basic phone services contract! Reading between the lines of a few MoneySavingExpert threads, it appears they don't make one easily available.

Any ideas? smile

tinman0

18,231 posts

271 months

Wednesday 21st April 2010
quotequote all
dial 191 and ask for a copy of your contract.

mft

Original Poster:

1,752 posts

253 months

Wednesday 21st April 2010
quotequote all
That is, of course, a possibility, although I was hoping to stay under the radar until I'm sure where I stand.

Also, having Googled a little:
MSE said:
Vodafone say I have 8 months left of my contract. I have asked them for a copy of my contract and this is what they said.
"We don't have access to the specific contract that you would have signed when starting the commitment. You would have been given a copy of this at the time your contract commenced."
http://forums.moneysavingexpert.com/showthread.html?t=997473