m3 edition suspension
m3 edition suspension
Author
Discussion

kartstart 1

Original Poster:

73 posts

267 months

Wednesday 21st April 2010
quotequote all
i have a new m3 edition, it is supposed to be 10mm lower than standard, however it is 48 mm higher at the rear than stndard, the front is 13mm lower than it should, as result it touches on all speed humps ect, bmw answer is it is ok,no help no response to the question of why did i pay extra for it to be lower, and it is not, , has anyone had similar or can give any advise on who to speak to, cheers in advance

Beardy10

25,085 posts

199 months

Wednesday 21st April 2010
quotequote all
New cars get transported with some kind of blocks in the suspension which should be removed as part of PDI.....I wonder if your car hasn't had them removed at the rear ? Heard of it happening before.

Great car BTW....very jealous.

If that isn't the problem I would get straight onto SMMT. Not sure how long you have to reject the car etc.

You would think you get get them on Trade Description...i.e. the car isn't what they have described in sales literature.

Edited by Beardy10 on Wednesday 21st April 11:44

gilford

715 posts

222 months

Wednesday 21st April 2010
quotequote all
Just go down to the supplying dealer and tell them it is not right and demand they sort it there and then, if it is something simple like the transporting spacer it will be rectified very quickly smile

It is definitely NOT right frown


kartstart 1

Original Poster:

73 posts

267 months

Wednesday 21st April 2010
quotequote all
they have checked the transport blocks, they then had me fill the tank,put sand bags in the four seats and measured again and still 38 mm high,car at the dealership still, had to get the train home and no contact since, bmw customer service response is dont know what your issue is,

kartstart 1

Original Poster:

73 posts

267 months

Wednesday 21st April 2010
quotequote all
opinions please, is it unreasonable to be unhappy at your new car car 1180 miles,
having the suspension taken off and springs meesed around to get the correct ride
or do you think is ok (£2500 premium paid for lower car)

rash_decision

1,412 posts

201 months

Wednesday 21st April 2010
quotequote all
I wouldn't be happy buying "any" brand new car with hard earned cash let alone an M3, to have problems this early in ownership! I'd kick up a right stink!! It's obviously not right, how they cannot see that is beyond me! I'd be tempted to ask for my money back or a replacement vehicle! What if it's a Friday evening car with more than just the springs being wrong for the M3!!??

CarbonM5

927 posts

215 months

Wednesday 21st April 2010
quotequote all
Post a pic of it side on please.

ferrisbueller

30,198 posts

251 months

Wednesday 21st April 2010
quotequote all
kartstart 1 said:
opinions please, is it unreasonable to be unhappy at your new car car 1180 miles,
having the suspension taken off and springs meesed around to get the correct ride
or do you think is ok (£2500 premium paid for lower car)
If they can fix the issue, then why not let them?

ETA. Running in service done, I'd be more occupied thinking about unleashing it in anger wink

Edited by ferrisbueller on Wednesday 21st April 20:50

kartstart 1

Original Poster:

73 posts

267 months

Thursday 22nd April 2010
quotequote all
the dealer now confirms that the incorrect suspension is fitted and requires changing and the edc dampers may be damaged also, would you keep the car or ask for a replacement or cash ?

Fidgits

17,202 posts

253 months

Thursday 22nd April 2010
quotequote all
well, if they sort the suspension it should be fine - but if your not happy you can ask for your money back.

gilford

715 posts

222 months

Thursday 22nd April 2010
quotequote all
I understand your frustration, I've been there a couple of times, but demanding your money back is only cutting your nose off to spite your face. Grit your teeth, get it fixed and move on with your life and enjoy the car, I'm sure its stunning!

kartstart 1

Original Poster:

73 posts

267 months

Thursday 22nd April 2010
quotequote all
having the susp changed, not really ideal, bmw is not as infalliable as you may think,no apologies or good will just we will change it, after over 15 new bmw cars i think this may well be the last. the new i am chuffed feeling is not there anymore,it is just a car

ferrisbueller

30,198 posts

251 months

Thursday 22nd April 2010
quotequote all
kartstart 1 said:
having the susp changed, not really ideal, bmw is not as infalliable as you may think,no apologies or good will just we will change it, after over 15 new bmw cars i think this may well be the last. the new i am chuffed feeling is not there anymore,it is just a car
Ask for a new car then.

bher

786 posts

294 months

Thursday 22nd April 2010
quotequote all
I feel very sorry about your situation. I had the same feeling when they overfill the oil at first service with reading at home "oil to high: risk of engine damage"
They correct this without any extra explonations
I had another administrative problem about contract of maintenance I think I have to agree with the statement that BMW is not as infailible as it sounds.

I say this not with aggresivity but with shame because I visited BMW welt last week and feel that they are great engineers and a very capable brand.

kartstart 1

Original Poster:

73 posts

267 months

Saturday 24th April 2010
quotequote all
problem solved, bmw taken it back and new m3 competition edition comes in 6 weeks
cant wait

Toilet Duck

1,365 posts

209 months

Saturday 24th April 2010
quotequote all
kartstart 1 said:
the dealer now confirms that the incorrect suspension is fitted
How on earth can they get something so basic and significant so wrong? In my eyes its the same as fitting the wrong engine or the wrong wheels, its ludicrous.

CarbonM5

927 posts

215 months

Saturday 24th April 2010
quotequote all
How did you measure the ride height difference and did you take a picture?


SoliD

1,381 posts

241 months

Saturday 24th April 2010
quotequote all
kartstart 1 said:
problem solved, bmw taken it back and new m3 competition edition comes in 6 weeks
cant wait
Glad to hear you got it all sorted to a level that is satisfactory to you.

Not Ideal

3,021 posts

212 months

Monday 26th April 2010
quotequote all
^^ sounds like a bit of a result that.

mat205125

17,790 posts

237 months

Monday 26th April 2010
quotequote all
SoliD said:
kartstart 1 said:
problem solved, bmw taken it back and new m3 competition edition comes in 6 weeks
cant wait
Glad to hear you got it all sorted to a level that is satisfactory to you.
+1 ... Sounds like someone within the franchise has had a chat with BMW UK, and they've agreed that the ramifications for this saga going on and on are not worth it.

Can you recall the reg of the replaced car? Shall we keep a PH eye out for it in the dealer used section wink