iPhone Unlock help needed please!
iPhone Unlock help needed please!
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Discussion

Disastrous

Original Poster:

10,217 posts

248 months

Wednesday 21st April 2010
quotequote all

Right, bear with me, this is complicated!

I've left O2.

I've moved to Vodafone.

Vodafone have given me a SIM only deal which allows me to pop their SIM in my O2 iPhone and use it for a lot less than if I bought new iPhone from Vodafone.

O2 have to allow you to unlock the iPhone so no problems there. I thought.

So, I bought into Vodafone and went home to unlock my iPhone on the O2 website. I followed the procedures and was told it can take up to 14 days FFS!!!!

Unfortunately for me, 3 days later (today), my number has ported across and my O2 contract has been terminated.

As a result, I'm not sure O2 will be able to unlock the iPhone as I'm no longer 'with' them so can't receive the text unlock info (or can I?).

So, how can I get my iPhone unlocked immediately? Can I get this done at an Apple store as O2 are clearly not going to help now I'm no longer a punter...

Thanks in advance!

PJ S

10,842 posts

258 months

Wednesday 21st April 2010
quotequote all
Of course O2 can send you a text - your number is still the same as it was 5 minutes ago!
You should've asked how long the procedure takes, before setting the PAC in motion, but as you haven't, then your only recourse is to contact O2, explain the situation, and have them push forward your request.
That or buy a cheap 'dfr' phone to make do with until the iPhone is unlocked.

neil_bolton

17,113 posts

295 months

Wednesday 21st April 2010
quotequote all
PJ S said:
Of course O2 can send you a text - your number is still the same as it was 5 minutes ago!
You should've asked how long the procedure takes, before setting the PAC in motion, but as you haven't, then your only recourse is to contact O2, explain the situation, and have them push forward your request.
That or buy a cheap 'dfr' phone to make do with until the iPhone is unlocked.
The unlock process is not handled or in O2's hands - the unlocks are controlled by Apple whom they submit the requests to.

It took about 7 days for it to happen for me, and I had to ensure I had > £15 credit on the sim card to ensure it went through.

PJ S

10,842 posts

258 months

Wednesday 21st April 2010
quotequote all
In that case, Apple would be the best company to call, to see what way things now lie.
If this was a contract phone though, surely the charge is levied on the bill, rather than credit on a PAYG account?
In which case, there should be a final bill sent out, which will include this charge, I'd have thought.

Nat_H

977 posts

249 months

Wednesday 21st April 2010
quotequote all
O2 say that the unlocking of the Iphone which was a contract phone is free.

O2 said:
Pay Monthly customers
Your iPhone can be unlocked at anytime free of charge. If you unlock your handset and place a non-O2 sim into it, you will still have to honour the remainder of the minimum term on your contract.

andrewrob

2,913 posts

221 months

Wednesday 21st April 2010
quotequote all
I started the unlocking process and got my PAC on the same day.
The number transferred to my new phone and I got a text a week or so later (to my new phone) saying that I need to put a sim in the iphone and connect to Itunes to complete the process

Disastrous

Original Poster:

10,217 posts

248 months

Wednesday 21st April 2010
quotequote all
Cool - it looks like it will be ok in a few days then. I've got a spare phone I can use in the interim so that's not too big a hassle but the way O2 worded their website, it made it sound like the number still needed to be on the O2 network for them to send the text...

Cheers all.