Golf MK V - Warranty Shock Absorber Replacement
Discussion
I have a distant memory of someone having a similar issue. My Golf has just failed the MOT on a leaky front shock. That's not an issue as it's still just under warranty. The issue is that the dealer will only change the leaky shock and not the front pair. The car has covered 30,000 miles and I believe it is good workshop practice to always change major suspension components in pairs.
The dealer put me in touch with VW customers services where I got a lecture from a patronising s
t who told me that there was no way VW would change the pair of shocks. Just the leaky one.
Anyone have a similar experience and did you manage to get both shocks changed.
Cheers.
pp
The dealer put me in touch with VW customers services where I got a lecture from a patronising s
t who told me that there was no way VW would change the pair of shocks. Just the leaky one.Anyone have a similar experience and did you manage to get both shocks changed.
Cheers.
pp
Cheers guys.
The warranty is a bit lame if it only covers one shock absorber so I certainly will not be renewing that.
I can also buy a pair of Sachs or Bilstein shocks from a non VW source for less than £120 and I can easily change these myself or get an Indy garage to do it for less than the cost of paying VW for the extra shock.
This experience has just hastened my cars exit from the official VW dealer network
PP
The warranty is a bit lame if it only covers one shock absorber so I certainly will not be renewing that.
I can also buy a pair of Sachs or Bilstein shocks from a non VW source for less than £120 and I can easily change these myself or get an Indy garage to do it for less than the cost of paying VW for the extra shock.
This experience has just hastened my cars exit from the official VW dealer network
PP
Warranty will always only replace the failed item, even if its advisory to do them in pairs. Broken Springs and leaky dampers included.
At 30,000 miles I dont think it would be a problem anyway. If you had that had done 80,000 miles and a new one on the other side, you might be able to feel it.
At 30,000 miles I dont think it would be a problem anyway. If you had that had done 80,000 miles and a new one on the other side, you might be able to feel it.
Tame Technician said:
Warranty will always only replace the failed item, even if its advisory to do them in pairs. Broken Springs and leaky dampers included.
At 30,000 miles I dont think it would be a problem anyway. If you had that had done 80,000 miles and a new one on the other side, you might be able to feel it.
Cheers for that TT.At 30,000 miles I dont think it would be a problem anyway. If you had that had done 80,000 miles and a new one on the other side, you might be able to feel it.
I'm just old fashioned and would always change bits like this in pairs.
pp
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