Can anyone help me with some Email problems please?
Discussion
I have two main email accounts: a personal one @btinternet.com and a work one @XYZplc.com I own a Mac and my email client is Microsoft Entourage (ie Outlook for Macs)
A little while ago my work switched to a Microsoft Exchange server for email and the problems began:
- If an attachment comes with an email, I can't view it as Entourage doesn't download it properly. I see it as a greyed-out attachment but have to go into webmail to actually open it
- I can't send emails from my work account unless I know the outgoing email server of the the wi-fi zone I am in (this is most frustrating)! If I am at home in London (where I'm with TalkTalk) I have to change the outgoing mail server on my Entourage to me smtp.talktalk.net or if I'm at my brother's house in ireland it's mail.vodafone.ie and so on. Why can't it work like my @btinternet account which just always works and sends mails using mail.btinternet.com? Incidentally my incoming mail server is remote.XYZplc.com and this should be my outgoing mail server too (according to the IT lad) but it only works when I am at work using the office wi-fi. Bizarrely (to me), I can send/receive view attachments for my work email on my iPhone with no problems - what gives? The problem must be with my Entourage then, yes?
- A feature of the MS exchange server is everyone can access Public folders and exchange information easily when sat at their PCs at work. I can't get this feature on my Mac with Entourage. Can it be fixed or is this just one of those Mac vs Microsoft issues that is unresolvable?
If anyone has experience with the whole integrating macs to work with MS exchange servers then I'd really appreciate the help.
Many thanks.
A little while ago my work switched to a Microsoft Exchange server for email and the problems began:
- If an attachment comes with an email, I can't view it as Entourage doesn't download it properly. I see it as a greyed-out attachment but have to go into webmail to actually open it
- I can't send emails from my work account unless I know the outgoing email server of the the wi-fi zone I am in (this is most frustrating)! If I am at home in London (where I'm with TalkTalk) I have to change the outgoing mail server on my Entourage to me smtp.talktalk.net or if I'm at my brother's house in ireland it's mail.vodafone.ie and so on. Why can't it work like my @btinternet account which just always works and sends mails using mail.btinternet.com? Incidentally my incoming mail server is remote.XYZplc.com and this should be my outgoing mail server too (according to the IT lad) but it only works when I am at work using the office wi-fi. Bizarrely (to me), I can send/receive view attachments for my work email on my iPhone with no problems - what gives? The problem must be with my Entourage then, yes?
- A feature of the MS exchange server is everyone can access Public folders and exchange information easily when sat at their PCs at work. I can't get this feature on my Mac with Entourage. Can it be fixed or is this just one of those Mac vs Microsoft issues that is unresolvable?
If anyone has experience with the whole integrating macs to work with MS exchange servers then I'd really appreciate the help.
Many thanks.
All you need is here: http://entourage.mvps.org/exchange/exchangeathome.... provided your IT bods have done their bit at the server/firewall. Note you don't get access to the Global Address list but there are workarounds if you google for them.
seaninog said:
I have two main email accounts: a personal one @btinternet.com and a work one @XYZplc.com I own a Mac and my email client is Microsoft Entourage (ie Outlook for Macs)
A little while ago my work switched to a Microsoft Exchange server for email and the problems began:
- If an attachment comes with an email, I can't view it as Entourage doesn't download it properly. I see it as a greyed-out attachment but have to go into webmail to actually open it
- I can't send emails from my work account unless I know the outgoing email server of the the wi-fi zone I am in (this is most frustrating)! If I am at home in London (where I'm with TalkTalk) I have to change the outgoing mail server on my Entourage to me smtp.talktalk.net or if I'm at my brother's house in ireland it's mail.vodafone.ie and so on. Why can't it work like my @btinternet account which just always works and sends mails using mail.btinternet.com? Incidentally my incoming mail server is remote.XYZplc.com and this should be my outgoing mail server too (according to the IT lad) but it only works when I am at work using the office wi-fi. Bizarrely (to me), I can send/receive view attachments for my work email on my iPhone with no problems - what gives? The problem must be with my Entourage then, yes?
- A feature of the MS exchange server is everyone can access Public folders and exchange information easily when sat at their PCs at work. I can't get this feature on my Mac with Entourage. Can it be fixed or is this just one of those Mac vs Microsoft issues that is unresolvable?
If anyone has experience with the whole integrating macs to work with MS exchange servers then I'd really appreciate the help.
Many thanks.
The stuff about attachments is configurable, you can choose which attachments are blocked or not at the server end. Theres a default list of potentially dangerous stuff that's blocked.A little while ago my work switched to a Microsoft Exchange server for email and the problems began:
- If an attachment comes with an email, I can't view it as Entourage doesn't download it properly. I see it as a greyed-out attachment but have to go into webmail to actually open it
- I can't send emails from my work account unless I know the outgoing email server of the the wi-fi zone I am in (this is most frustrating)! If I am at home in London (where I'm with TalkTalk) I have to change the outgoing mail server on my Entourage to me smtp.talktalk.net or if I'm at my brother's house in ireland it's mail.vodafone.ie and so on. Why can't it work like my @btinternet account which just always works and sends mails using mail.btinternet.com? Incidentally my incoming mail server is remote.XYZplc.com and this should be my outgoing mail server too (according to the IT lad) but it only works when I am at work using the office wi-fi. Bizarrely (to me), I can send/receive view attachments for my work email on my iPhone with no problems - what gives? The problem must be with my Entourage then, yes?
- A feature of the MS exchange server is everyone can access Public folders and exchange information easily when sat at their PCs at work. I can't get this feature on my Mac with Entourage. Can it be fixed or is this just one of those Mac vs Microsoft issues that is unresolvable?
If anyone has experience with the whole integrating macs to work with MS exchange servers then I'd really appreciate the help.
Many thanks.
Re. remote sending email, sounds like the server end isn't set up properly - the server needs to have an smtp connector set up for remote auth sending and the router at your work needs the port forwarding set up. Basicly its a problem for your IT man.
Alternatively just use the web access exclusively.
HTH
Ps - sounds like you've just had SBS2008 installed - do I win a prize?
Edited by buggalugs on Monday 26th April 11:58
buggalugs said:
Re. remote sending email, sounds like the server end isn't set up properly - the server needs to have an smtp connector set up for remote auth sending and the router at your work needs the port forwarding set up. Basicly its a problem for your IT man.
This is part of my problem. the IT guy is one of those Mac haters who just sneers at me and says "That'll teach you for getting a Mac" (long story but it's a small company and, yes, he gets away with saying that as I'm the only Mac user) so not much help there.buggalugs said:
The stuff about attachments is configurable, you can choose which attachments are blocked or not at the server end. Theres a default list of potentially dangerous stuff that's blocked.
Hmm.. It lets most PDF files though in fairness but blocks and excel spreadsheet, MS Word doc, jpg file or pretty much anything else. I'll see if I can ask the IT guy again as at least this time my question will be more focussed.buggalugs said:
Ps - sounds like you've just had SBS2008 installed - do I win a prize?
If I knew what that was, I could answer you but I have no idea what kind of exchange server we got. But you get the prize for being so kind as to reply. Thank you!rednotdead said:
All you need is here: http://entourage.mvps.org/exchange/exchangeathome.... provided your IT bods have done their bit at the server/firewall. Note you don't get access to the Global Address list but there are workarounds if you google for them.
I'll give this a go. Thanks for taking the time and pointing me in this direction. It looks like a good forum!Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff