Anyone use a FREE CRM?

[m3sye]

If so which do you think would be best for keeping records on consumer customers (100 per week are added)

Thanks

[stuart-b]

Sorry but I have to ask, clearly you're successful (I've perceived that) by your profile, and you're gaining 100 customers a week.

Why would you use a free product to run an extremely important part of your business, customer relations management.

What happens if the database crashes, you find a bug, any number of other issues... It's not about cost, but ROI and what it can earn you. If the report(s) from a professional CRM highlight management information you previously lacked, which resulted in key business decisions being made, how is cost a factor?

Not meaning to sound like a rant but just asking the question, why.

[lestag]

m3sye said:

If so which do you think would be best for keeping records on consumer customers (100 per week are added)

Thanks

I haven't used any but a few colleagues of mine were keen on vTiger, but they were IS manager guys rather than business only focused.

http://blog.taragana.com/index.php/archive/vtiger-...

Personally I would look at Microsoft CRM as a hosted service
http://www.google.co.nz/search?hl=en&q=ms+crm+...

It depends on:
what your business does
the number of people that will use the system
the functions that you want the CRM to do
the availablity and support you need to manage the system