security deposit
Discussion
hi all
ive put a deposit down on a car that was at another dealership after being verbally told that if the car wasnt right i could have my deposit back.
a week passed and i got a call saying the car had arrived. when i went to see it, it was a disgrace, mainly cosmetic but a 2 year old car looked 10 year old. i was told it would go to the bodyshop to be sorted. i was told that all tyres would be replaced if under 3mm (they were, one was illegal). there was also a small hole in one of the seats that would be repaired.
another week passed and i turned up to inspect the car for a second time and agree finance, but the car was still not satisfactory. ie no tyres changed and seat not repaired. the car had been valeted as some of the lighter scratches had been buffed out, but in the main still not acceptable imo.
where do i stand, can i get my deposit back or do i have to give the dealer chance to put the car right for a 2nd time?
im not sure i even want to deal with the garage on principle.
many thanks
hj
ive put a deposit down on a car that was at another dealership after being verbally told that if the car wasnt right i could have my deposit back.
a week passed and i got a call saying the car had arrived. when i went to see it, it was a disgrace, mainly cosmetic but a 2 year old car looked 10 year old. i was told it would go to the bodyshop to be sorted. i was told that all tyres would be replaced if under 3mm (they were, one was illegal). there was also a small hole in one of the seats that would be repaired.
another week passed and i turned up to inspect the car for a second time and agree finance, but the car was still not satisfactory. ie no tyres changed and seat not repaired. the car had been valeted as some of the lighter scratches had been buffed out, but in the main still not acceptable imo.
where do i stand, can i get my deposit back or do i have to give the dealer chance to put the car right for a 2nd time?
im not sure i even want to deal with the garage on principle.
many thanks
hj
Not being funny but why hand over a deposit without even seeing it first? What is it?
I don't know your legal rights here but I would never take a traders word for it over the phone regarding a guaranteed refund.
Sorry, just sounds crazy to me.
ETA: Sorry if I'm wrong about the phone bit, was just trying to picture the scene.
I don't know your legal rights here but I would never take a traders word for it over the phone regarding a guaranteed refund.
Sorry, just sounds crazy to me.
ETA: Sorry if I'm wrong about the phone bit, was just trying to picture the scene.
Edited by useyourdellusion on Tuesday 27th April 18:47
useyourdellusion said:
Not being funny but why hand over a deposit without even seeing it first? What is it?
I don't know your legal rights here but I would never take a traders word for it over the phone regarding a guaranteed refund.
Sorry, just sounds crazy to me.
They probably asked for it due to cost/hassle of tranferring the car between sites inorder to ensure op was serious.I don't know your legal rights here but I would never take a traders word for it over the phone regarding a guaranteed refund.
Sorry, just sounds crazy to me.
useyourdellusion said:
Not being funny but why hand over a deposit without even seeing it first? What is it?
I don't know your legal rights here but I would never take a traders word for it over the phone regarding a guaranteed refund.
Sorry, just sounds crazy to me.
the only way I could get him to bring the car in was buy paying the deposit.I don't know your legal rights here but I would never take a traders word for it over the phone regarding a guaranteed refund.
Sorry, just sounds crazy to me.
Like I say, I was told I could have back.
And whilst wondering round the shop I heard at least 2 other salesmen use the same tactic.
Anyway were past that point now.
amir_j said:
useyourdellusion said:
but I would never take a traders word for it over the phone regarding a guaranteed refund.
If had been over the phone no issues 
- distance selling regulations means money back with 7 days no matter why you no longer want iirc
homerjay said:
Pothole said:
Not sure why you're asking the question here if you haven't asked for the deposit back. Be firm with them. They have messed you about. Assertive not aggressive should get the deposit back.
I have asked but they said manager will have to deal with it.Pothole said:
homerjay said:
Pothole said:
Not sure why you're asking the question here if you haven't asked for the deposit back. Be firm with them. They have messed you about. Assertive not aggressive should get the deposit back.
I have asked but they said manager will have to deal with it.homerjay said:
Pothole said:
homerjay said:
Pothole said:
Not sure why you're asking the question here if you haven't asked for the deposit back. Be firm with them. They have messed you about. Assertive not aggressive should get the deposit back.
I have asked but they said manager will have to deal with it.Pothole said:
homerjay said:
Pothole said:
homerjay said:
Pothole said:
Not sure why you're asking the question here if you haven't asked for the deposit back. Be firm with them. They have messed you about. Assertive not aggressive should get the deposit back.
I have asked but they said manager will have to deal with it.but if he's difficult, i'll ask if he wants to have the conversation on his sales floor in front of prospective customers.
Gassing Station | General Gassing [Archive] | Top of Page | What's New | My Stuff