Car has been abused at the Dealers - anyone else
Discussion
You gave permission to use it? 
Never give permission for your car to be used on the road if the technician hit a person or other car instead of a hedge your insurance would now be paying out not his. Make a note (take a photo on your phone) of the mileage and if there is a significant rise refuse to pay until the manager deals with it, failing that call the Police because the car had been taken and driven without consent.
Never give permission for your car to be used on the road if the technician hit a person or other car instead of a hedge your insurance would now be paying out not his. Make a note (take a photo on your phone) of the mileage and if there is a significant rise refuse to pay until the manager deals with it, failing that call the Police because the car had been taken and driven without consent.
Robert060379 said:
You gave permission to use it?
Never give permission for your car to be used on the road if the technician hit a person or other car instead of a hedge your insurance would now be paying out not his. Make a note (take a photo on your phone) of the mileage and if there is a significant rise refuse to pay until the manager deals with it, failing that call the Police because the car had been taken and driven without consent.
Yes Robert, I know this now after the event, but at the time I thought that customer cars would be taken home every night of the week by the mechanics so thought nothing of it. Won't happen again but too late in this case.Never give permission for your car to be used on the road if the technician hit a person or other car instead of a hedge your insurance would now be paying out not his. Make a note (take a photo on your phone) of the mileage and if there is a significant rise refuse to pay until the manager deals with it, failing that call the Police because the car had been taken and driven without consent.
It's not a nice thing to happen but they have said they will fix it. Make sure they know that they need to get it to the same condition if not better than before (to make up for the hassle) and make sure they give you a free loan car until it is fixed to your satisfaction.
The light scratches should polish out. No idea about the mirror.
Stay calm and let us know how it works out.
pp
The light scratches should polish out. No idea about the mirror.
Stay calm and let us know how it works out.
pp
Spoke my friendly local bobby about it and without the owners consent the traders policy would not the driver either so as well as taking without conset he would push driving without insurance as well. IN10 six points and up to £1000 fine on top of the potentially six months inside for the t.w.o.c. 
Hope the hedge marks come out ok and the dealer begs for forgiveness and at least offeres a free respray.
Hope the hedge marks come out ok and the dealer begs for forgiveness and at least offeres a free respray.
Forgive me for being confused, Im sure Im not the only one.
You took your car to the main dealer for work and they asked if a mechanic could use it in the evening? Or did you suggest they could use it? If so, why?
Either way, TWC will not work for the very fact you let them take it. Therefore their companies insurance should cover the damage, unless of course they say they wont as it wasnt on a test drive or garage related buisness tec. In this case you may have a problem and will probably have to claim on your own insurance unless the dealer does the repair themselves. Sounds as though they will, I just hope the repair is of an acceptable standard.
Please clarify any errors in my understanding of your situation.
You took your car to the main dealer for work and they asked if a mechanic could use it in the evening? Or did you suggest they could use it? If so, why?
Either way, TWC will not work for the very fact you let them take it. Therefore their companies insurance should cover the damage, unless of course they say they wont as it wasnt on a test drive or garage related buisness tec. In this case you may have a problem and will probably have to claim on your own insurance unless the dealer does the repair themselves. Sounds as though they will, I just hope the repair is of an acceptable standard.
Please clarify any errors in my understanding of your situation.
Edited by Neil.D on Wednesday 28th April 20:58
Neil.D said:
Forgive me for being confused, Im sure Im not the only one.
You took your car to the main dealer for work and they asked if a mechanic could use it in the evening? Or did you suggest they ask if they could use it?
Either way, TWC will not work for the very fact you let them take it. Therefore their companies insurance should cover the damage, unless of course they say they wont as it wasnt on a test drive or garage related buisness tec. In this case you may have a problem and will probably have to claim on your own insurance unless the dealer does the repair themselves.
Please clarify any errors in my understanding of your situation.
I didn't ask if they could use it, they asked me as per my opening post. At the moment I have no problem except the hassle unless it is not returned to its original condition. Hope this is clear, thanks.You took your car to the main dealer for work and they asked if a mechanic could use it in the evening? Or did you suggest they ask if they could use it?
Either way, TWC will not work for the very fact you let them take it. Therefore their companies insurance should cover the damage, unless of course they say they wont as it wasnt on a test drive or garage related buisness tec. In this case you may have a problem and will probably have to claim on your own insurance unless the dealer does the repair themselves.
Please clarify any errors in my understanding of your situation.
Robert060379 said:
Spoke my friendly local bobby about it and without the owners consent the traders policy would not the driver either so as well as taking without conset he would push driving without insurance as well. IN10 six points and up to £1000 fine on top of the potentially six months inside for the t.w.o.c.
Hope the hedge marks come out ok and the dealer begs for forgiveness and at least offeres a free respray.
At what point has the owner not given consent?Hope the hedge marks come out ok and the dealer begs for forgiveness and at least offeres a free respray.
The hedge marks will, I imagine, polish out without any problem.(A good cut and polish would doubtlessly improve the paint finish on most new BMWs in any case!)
The mirror should be replaced if it is damaged or painted properly if chipped. A respray should not be needed, unless the tech has gone through the hedge!
They're likely to make a horrible mess of the paintwork if they do the polishing out themselves - you'll probably find that it's covered in visible "holograms" in bright sunlight. I'd suggest you check it over really carefully before accepting it, and if you have any doubt at all, insist that they get a professional detailer to sort the paintwork out.
pattyg said:
I didn't ask if they could use it, they asked me as per my opening post. At the moment I have no problem except the hassle unless it is not returned to its original condition. Hope this is clear, thanks.
Sorry but this doesn't make sense, "I didn't ask if they could use it". Can you clarify please?So they asked if they could use your car in the evening? Did you question this? Why would you want to use your car? Thats ridiculous. They have dozens on their forecourt.
Your opening post doesnt make this obvious, only that the mechanic has used it with your permission. My question is what prompted this 'loaning' from the customer, ie, you.
I would say that either way, it does not bode well as you said that they could use it, therefore it is a civil matter, not a criminal one.
Neil.D said:
pattyg said:
I didn't ask if they could use it, they asked me as per my opening post. At the moment I have no problem except the hassle unless it is not returned to its original condition. Hope this is clear, thanks.
Sorry but this doesn't make sense, "I didn't ask if they could use it". Can you clarify please?So they asked if they could use your car in the evening? Did you question this? Why would you want to use your car? Thats ridiculous. They have dozens on their forecourt.
Your opening post doesnt make this obvious, only that the mechanic has used it with your permission. My question is what prompted this 'loaning' from the customer, ie, you.
I would say that either way, it does not bode well as you said that they could use it, therefore it is a civil matter, not a criminal one.
pattyg said:
Neil.D said:
pattyg said:
I didn't ask if they could use it, they asked me as per my opening post. At the moment I have no problem except the hassle unless it is not returned to its original condition. Hope this is clear, thanks.
Sorry but this doesn't make sense, "I didn't ask if they could use it". Can you clarify please?So they asked if they could use your car in the evening? Did you question this? Why would you want to use your car? Thats ridiculous. They have dozens on their forecourt.
Your opening post doesnt make this obvious, only that the mechanic has used it with your permission. My question is what prompted this 'loaning' from the customer, ie, you.
I would say that either way, it does not bode well as you said that they could use it, therefore it is a civil matter, not a criminal one.
As I have said, 'therefore it is a civil matter, not a criminal one'.
Hopefully they will repair the damage for you. If they do not then you can pursue a claim through the small claims court, but as Im sure you will agree, not worth it.
I just hope the repair is good enough for you.
If you can see the metal below the paint, then it will probably need to be painted. If its just the laquer thats damaged then an orbital polisher, plus some time + skill may remove the marks.
I still cannot understand why they borrowed yours, very odd. I would have just said no. Oh well.
pattyg said:
Yes a BMW dealership but I am not naming and shaming. If car is not up to "scratch" then you may get a clue.
Sensible. Bet they are aware of this thread already.Spot the 'Dealer Principle' polishing a car at first light tomorrow morning with his pinstripe trousers wrapped round his sweaty palms
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