Letter of complaint, proof read for me please?
Discussion
I'd love some constructive comments to add to this complaint please, much appreciated!
Dear Sir/Madam;
It is with regret that I write to notify you of our dissatisfaction with Xxxxxxx Xxxxxx in xxxxx and insist that you help to achieve a satisfactory conclusion.
If the vehicle fault cannot be rectified, we will have to insist on a new replacement since the fault I am about to detail has been evident since the first week that we collected our new vehicle.
I will explain the background.
We purchased a Nissan Qashqai 1.5 DCi Tekna (registration number XX08 XXX) from Xxxxxxx Xxxxxx in xxx during June 2008.
Within two or three days of ownership we started to experience a very loud mechanical noise (not dissimilar to a cement mixer).
The vehicle was returned soon after purchase for investigation of this fault and over the following 18+ months has been back several times for investigation of the same fault whilst in for other routine work and more recently for several days to try and resolve this long standing and annoying problem.
On one occasion, a drive belt was replaced but it made no difference and the fault persists.
It is not a continuous noise so on the last visit we insisted that xxxxx use the car for several days. I passed by during one of the evenings they were supposed to be using it and noticed that it was sitting outside the garage unused and when I went to collect it the stereo was set at such a high volume that it would have been impossible to hold a conversation never mind hear any other noises.
The collection of our vehicle was postponed a few hours by the service manager (the following day) as he claimed that the delay was for them cleaning it but it was filthy when we collected it (it was cleaned inside and out and was spotless prior to taking it in 4 days earlier).
On this last occasion we were told that they had not heard the noise (not surprising considering that it was sat outside when they had the opportunity to hear it and when they had been driving it they had clearly had the stereo at high volume).
During collection, they commented that “they all make that noise sir” even though they had previously stated they had not heard the noise.
We test drove three cars prior to purchase, two of them for an extended period of over 2 hours and none of them sounded like a cement mixer, we cannot accept this is “normal”!
The service manager (who we only know as Dave), is very dismissive and blasé and he has ignored my requests to put in writing that our vehicle has been in repeatedly for this same fault. He even turned away from me and walked off to go outside and move a vehicle whilst I was in mid conversation with him (very rude)!
On previous visits when the noise was at its worst, he refused to step outside and listen to it, even though he had supporting colleagues at the service desk and we had parked the car within view of the desk!
We were planning to replace the car with a new one the same after four years but we will only consider doing so after we are happy with the outcome of the issues we have with the current car.
We also have to consider that we need to sell our current vehicle at some point and the noise will not only decrease its value but is highly likely to put most people off purchasing it completely.
Under the circumstances and considering the fault has been evident almost since the day of purchase (from new), we feel that if the fault cannot be rectified that we should pursue its replacement with a new vehicle (legally if need be).
We have given the dealership from which it was purchased ample opportunities to rectify the problem and therefore do not feel that replacement is an unreasonable request.
Yours sincerely,
Mr & Mrs Kentish
Dear Sir/Madam;
It is with regret that I write to notify you of our dissatisfaction with Xxxxxxx Xxxxxx in xxxxx and insist that you help to achieve a satisfactory conclusion.
If the vehicle fault cannot be rectified, we will have to insist on a new replacement since the fault I am about to detail has been evident since the first week that we collected our new vehicle.
I will explain the background.
We purchased a Nissan Qashqai 1.5 DCi Tekna (registration number XX08 XXX) from Xxxxxxx Xxxxxx in xxx during June 2008.
Within two or three days of ownership we started to experience a very loud mechanical noise (not dissimilar to a cement mixer).
The vehicle was returned soon after purchase for investigation of this fault and over the following 18+ months has been back several times for investigation of the same fault whilst in for other routine work and more recently for several days to try and resolve this long standing and annoying problem.
On one occasion, a drive belt was replaced but it made no difference and the fault persists.
It is not a continuous noise so on the last visit we insisted that xxxxx use the car for several days. I passed by during one of the evenings they were supposed to be using it and noticed that it was sitting outside the garage unused and when I went to collect it the stereo was set at such a high volume that it would have been impossible to hold a conversation never mind hear any other noises.
The collection of our vehicle was postponed a few hours by the service manager (the following day) as he claimed that the delay was for them cleaning it but it was filthy when we collected it (it was cleaned inside and out and was spotless prior to taking it in 4 days earlier).
On this last occasion we were told that they had not heard the noise (not surprising considering that it was sat outside when they had the opportunity to hear it and when they had been driving it they had clearly had the stereo at high volume).
During collection, they commented that “they all make that noise sir” even though they had previously stated they had not heard the noise.
We test drove three cars prior to purchase, two of them for an extended period of over 2 hours and none of them sounded like a cement mixer, we cannot accept this is “normal”!
The service manager (who we only know as Dave), is very dismissive and blasé and he has ignored my requests to put in writing that our vehicle has been in repeatedly for this same fault. He even turned away from me and walked off to go outside and move a vehicle whilst I was in mid conversation with him (very rude)!
On previous visits when the noise was at its worst, he refused to step outside and listen to it, even though he had supporting colleagues at the service desk and we had parked the car within view of the desk!
We were planning to replace the car with a new one the same after four years but we will only consider doing so after we are happy with the outcome of the issues we have with the current car.
We also have to consider that we need to sell our current vehicle at some point and the noise will not only decrease its value but is highly likely to put most people off purchasing it completely.
Under the circumstances and considering the fault has been evident almost since the day of purchase (from new), we feel that if the fault cannot be rectified that we should pursue its replacement with a new vehicle (legally if need be).
We have given the dealership from which it was purchased ample opportunities to rectify the problem and therefore do not feel that replacement is an unreasonable request.
Yours sincerely,
Mr & Mrs Kentish
Edited by Kentish on Thursday 6th May 09:45
Edited by Kentish on Thursday 6th May 09:46
Edited by Bill on Thursday 6th May 15:40
Your sentances are FAR too long in the first two big paragraphs. Short and snappy, not 4 lines per sentence.
"We test drove three cars prior to purchase, two of them for an extended period of over 2 hours and none of them sounded like a cement mixture , we cannot accept this is “normal”!
"We test drove three cars prior to purchase, two of them for an extended period of over 2 hours and none of them sounded like a cement mixture , we cannot accept this is “normal”!
Edited by HellDiver on Thursday 6th May 09:40
Edited by HellDiver on Thursday 6th May 09:41
The Crack Fox said:
Looks OK to be TBH, one typo 'vehicle' was miss-spelled, good luck in sorting it but I think after such a long time you'll have your work cut out.
To have the fault rectified?Or, to have it replaced?
I know replacement is unlikely and frankly unwanted but I thought the request may make them pay more attention to resolving the problem.
I guess I should be clear on this as some may think we are just after a new car.
Not the case at all - more than happy to keep it but it sounds like an old nail and has done form new and we are sick of the bulls
t from the dealer.The service manager even commented that they would look at it out of warranty when we were paying for it ourselves.
Fecking cheek!
Would he be happy with a brand new car making that racket that he had paid £19,000 of his own money for?
I somehow doubt it!
Kentish said:
HellDiver said:
Your sentances are FAR too long in the first two big paragraphs. Short and snappy, not 4 lines per sentence.
Fancy having a stab at rewording it but without losing any of the information?Please
Thanks
Kentish said:
My two penn'orth, FWIW. I'd lose all the 'we's and use 'I'...just sounds better (less like that pair of matching jumpered wimps in Ever Decreasing Circles. Any changes apart from that I've bolded.
Good luck!
Dear Sir/Madam;
It is with regret that I write to notify you of our dissatisfaction with Xxxxxxx Xxxxxx in xxxx and insist that you help to achieve a satisfactory conclusion.
If the vehicle fault cannot be rectified, I request a new replacement since the fault I am about to detail has been evident since the first week that I collected my new vehicle.
I will explain the background.
I purchased a Nissan Qashqai 1.5 DCi Tekna (registration number XX08 XXX) from Xxxxxxx Xxxxxx in xxxx and collected it on the XXth June 2008.
Within two or three days of ownership it started making a very loud mechanical noise (not dissimilar to a cement mixer).
The vehicle was returned soon after purchase for investigation of this fault and over the following 18+ months has been back several times for investigation of the same fault whilst in for other routine work and more recently for several days to try and resolve this long standing and annoying problem.
On one occasion, a drive belt was replaced but it made no difference and the fault persists.
It is not a continuous noise so on the last visit we insisted that xxxx use the car for several days. I passed by on one of the evenings they were supposed to be using it and noticed that it was sitting outside the garage unused. When I went to collect it after the 'diagnosis period' the stereo was set at such a high volume that it would have been impossible to hold a conversation never mind hear any other noises.
The collection of our vehicle was postponed a few hours by the service manager (the following day). He claimed that the delay was for cleaning but it was filthy when we collected it (it was cleaned inside and out and was spotless prior to taking it in 4 days earlier).
On this last occasion we were told that they had not heard the noise (not surprising considering that it was sat outside when they had the opportunity to hear it and when they had been driving it they had clearly had the stereo at high volume).
During collection, they commented that “they all make that noise sir” even though they had previously stated they had not heard the noise.
I test drove three cars prior to purchase, two of them for an extended period of over 2 hours and none of them sounded like a cement mixer, I cannot accept this is “normal”!
The service manager (who we only know as Dave), is dismissive of the reported problem and has ignored my requests to put in writing that our vehicle has been in repeatedly for this same fault. On one occasion, he even turned away from me and walked off to go outside and move a vehicle whilst I was in mid-conversation with him.
On previous visits when the noise was at its worst, he refused to step outside and listen to it, even though he had supporting colleagues at the service desk and we had parked the car within view of the desk.
I am planning to replace the car with a new one of the same model after four years but I will now only consider doing so after I am happy with the outcome of this issue.
I also have to consider that I need to sell the current vehicle at some point and the noise will not only decrease its value but is highly likely to put most people off purchasing it completely.
Under the circumstances and considering the fault has been evident almost since the day of purchase (from new), I now feel that if the fault cannot be rectified that I should pursue its replacement with a new vehicle (legally if need be).
I have given the dealership from which it was purchased ample opportunity to rectify the problem and therefore do not feel that replacement is an unreasonable request.
Yours sincerely,
Mr XX Kentish
Good luck!
Dear Sir/Madam;
It is with regret that I write to notify you of our dissatisfaction with Xxxxxxx Xxxxxx in xxxx and insist that you help to achieve a satisfactory conclusion.
If the vehicle fault cannot be rectified, I request a new replacement since the fault I am about to detail has been evident since the first week that I collected my new vehicle.
I will explain the background.
I purchased a Nissan Qashqai 1.5 DCi Tekna (registration number XX08 XXX) from Xxxxxxx Xxxxxx in xxxx and collected it on the XXth June 2008.
Within two or three days of ownership it started making a very loud mechanical noise (not dissimilar to a cement mixer).
The vehicle was returned soon after purchase for investigation of this fault and over the following 18+ months has been back several times for investigation of the same fault whilst in for other routine work and more recently for several days to try and resolve this long standing and annoying problem.
On one occasion, a drive belt was replaced but it made no difference and the fault persists.
It is not a continuous noise so on the last visit we insisted that xxxx use the car for several days. I passed by on one of the evenings they were supposed to be using it and noticed that it was sitting outside the garage unused. When I went to collect it after the 'diagnosis period' the stereo was set at such a high volume that it would have been impossible to hold a conversation never mind hear any other noises.
The collection of our vehicle was postponed a few hours by the service manager (the following day). He claimed that the delay was for cleaning but it was filthy when we collected it (it was cleaned inside and out and was spotless prior to taking it in 4 days earlier).
On this last occasion we were told that they had not heard the noise (not surprising considering that it was sat outside when they had the opportunity to hear it and when they had been driving it they had clearly had the stereo at high volume).
During collection, they commented that “they all make that noise sir” even though they had previously stated they had not heard the noise.
I test drove three cars prior to purchase, two of them for an extended period of over 2 hours and none of them sounded like a cement mixer, I cannot accept this is “normal”!
The service manager (who we only know as Dave), is dismissive of the reported problem and has ignored my requests to put in writing that our vehicle has been in repeatedly for this same fault. On one occasion, he even turned away from me and walked off to go outside and move a vehicle whilst I was in mid-conversation with him.
On previous visits when the noise was at its worst, he refused to step outside and listen to it, even though he had supporting colleagues at the service desk and we had parked the car within view of the desk.
I am planning to replace the car with a new one of the same model after four years but I will now only consider doing so after I am happy with the outcome of this issue.
I also have to consider that I need to sell the current vehicle at some point and the noise will not only decrease its value but is highly likely to put most people off purchasing it completely.
Under the circumstances and considering the fault has been evident almost since the day of purchase (from new), I now feel that if the fault cannot be rectified that I should pursue its replacement with a new vehicle (legally if need be).
I have given the dealership from which it was purchased ample opportunity to rectify the problem and therefore do not feel that replacement is an unreasonable request.
Yours sincerely,
Mr XX Kentish
Edited by Kentish on Thursday 6th May 09:45[/footnote]
[footnote]Edited by Bill on Thursday 6th May 15:41Personally I'd lose the rambling details about people walking off in mid conversation, stereo volumes, etc. Save all that for follow up letters.
It's enough to say something vague like 'the dealer has repeatedly demonstrated a dismissive and unprofessional attitude.'
Keep the overall letter concise and factual.
It's enough to say something vague like 'the dealer has repeatedly demonstrated a dismissive and unprofessional attitude.'
Keep the overall letter concise and factual.
Edited by Risotto on Thursday 6th May 10:06
Thanks for the feedback all.
I have re-worded as follows:-
Dear Sir/Madam;
It is with regret that I write to notify you of our dissatisfaction with xxxxxx Nissan in xxxx and insist that you help to achieve a satisfactory conclusion.
If the vehicle fault cannot be rectified, we will have to insist on a new replacement since the fault I am about to detail has been evident since the first week that we collected our new vehicle.
I will explain the background.
We purchased a Nissan Qashqai 1.5 DCi Tekna (registration number XX08 XXX) from xxxxxx xxx on 18th June 2008.
Within two or three days of ownership we started to experience a very loud mechanical noise (not dissimilar to a cement mixer).
The vehicle was returned soon after purchase for investigation of this fault.
Over the following 18+ months it has been back several times for investigation of the same fault whilst in for other routine work.
On one occasion, a drive belt was replaced but it made no difference.
It is not a continuous noise so on the last visit to rectify this fault, we insisted that xxxxxx use the car for several days.
I passed by during one of the evenings they were supposed to be using it and noticed that it was sitting on the forecourt unused.
When I went to collect it the following day, the stereo was set at such a high volume that it would have been impossible to hold a conversation never mind hear any other noises.
The collection of our vehicle was postponed a few hours by the service manager as he claimed that the delay was for them cleaning it but it was filthy when we collected it (it had been cleaned inside and out and was spotless prior to taking it in 4 days earlier).
On this last occasion we were told that they had not heard the noise (not surprising considering that it was sat outside when they had the opportunity to hear it and when they had been driving it they had clearly had the stereo at high volume).
During collection, they commented that “they all make that noise sir” even though they had previously stated they had not heard the noise.
We test drove three cars prior to purchase, two of them for an extended period of over 2 hours and none of them sounded like a cement mixer, we cannot accept this is “normal”!
The service manager (who we only know as Dave), is very dismissive and blasé and has ignored my requests to put in writing that our vehicle has been in repeatedly for this same fault. He even turned away from me, walked off to go outside and move a vehicle whilst I was in mid conversation with him.
On previous visits when the noise was at its worst, he refused to step outside to listen, even though he had supporting colleagues at the service desk and we had parked the car within view of the desk!
We were planning to replace the car with a new one the same after four years but we will only consider doing so after we are happy with the outcome of the issues we have with the current car.
We also have to consider that we need to sell our current vehicle at some point and the noise will not only decrease its value but is highly likely to put most people off purchasing it completely.
Under the circumstances and considering the fault has been evident almost since the day of purchase as a new vehicle, we feel that if the fault cannot be rectified that we should pursue its replacement with a new vehicle (legally if need be).
We have given the dealership from which it was purchased ample opportunity to rectify the problem and therefore do not feel that replacement is an unreasonable request.
Yours sincerely,
Mr & Mrs xxxxxxx
I have re-worded as follows:-
Dear Sir/Madam;
It is with regret that I write to notify you of our dissatisfaction with xxxxxx Nissan in xxxx and insist that you help to achieve a satisfactory conclusion.
If the vehicle fault cannot be rectified, we will have to insist on a new replacement since the fault I am about to detail has been evident since the first week that we collected our new vehicle.
I will explain the background.
We purchased a Nissan Qashqai 1.5 DCi Tekna (registration number XX08 XXX) from xxxxxx xxx on 18th June 2008.
Within two or three days of ownership we started to experience a very loud mechanical noise (not dissimilar to a cement mixer).
The vehicle was returned soon after purchase for investigation of this fault.
Over the following 18+ months it has been back several times for investigation of the same fault whilst in for other routine work.
On one occasion, a drive belt was replaced but it made no difference.
It is not a continuous noise so on the last visit to rectify this fault, we insisted that xxxxxx use the car for several days.
I passed by during one of the evenings they were supposed to be using it and noticed that it was sitting on the forecourt unused.
When I went to collect it the following day, the stereo was set at such a high volume that it would have been impossible to hold a conversation never mind hear any other noises.
The collection of our vehicle was postponed a few hours by the service manager as he claimed that the delay was for them cleaning it but it was filthy when we collected it (it had been cleaned inside and out and was spotless prior to taking it in 4 days earlier).
On this last occasion we were told that they had not heard the noise (not surprising considering that it was sat outside when they had the opportunity to hear it and when they had been driving it they had clearly had the stereo at high volume).
During collection, they commented that “they all make that noise sir” even though they had previously stated they had not heard the noise.
We test drove three cars prior to purchase, two of them for an extended period of over 2 hours and none of them sounded like a cement mixer, we cannot accept this is “normal”!
The service manager (who we only know as Dave), is very dismissive and blasé and has ignored my requests to put in writing that our vehicle has been in repeatedly for this same fault. He even turned away from me, walked off to go outside and move a vehicle whilst I was in mid conversation with him.
On previous visits when the noise was at its worst, he refused to step outside to listen, even though he had supporting colleagues at the service desk and we had parked the car within view of the desk!
We were planning to replace the car with a new one the same after four years but we will only consider doing so after we are happy with the outcome of the issues we have with the current car.
We also have to consider that we need to sell our current vehicle at some point and the noise will not only decrease its value but is highly likely to put most people off purchasing it completely.
Under the circumstances and considering the fault has been evident almost since the day of purchase as a new vehicle, we feel that if the fault cannot be rectified that we should pursue its replacement with a new vehicle (legally if need be).
We have given the dealership from which it was purchased ample opportunity to rectify the problem and therefore do not feel that replacement is an unreasonable request.
Yours sincerely,
Mr & Mrs xxxxxxx
Edited by Kentish on Thursday 6th May 10:08
Edited by Bill on Thursday 6th May 15:43
Risotto said:
Personally I'd lose the rambling details about people walking off in mid conversation, stereo volumes, etc. Save all that for follow up letters.
It's enough to say something vague like 'the dealer has repeatedly demonstrated a dismissive and unprofessional attitude.'
Keep the overall letter concise and factual.
Thanks.It's enough to say something vague like 'the dealer has repeatedly demonstrated a dismissive and unprofessional attitude.'
Keep the overall letter concise and factual.
Edited by Risotto on Thursday 6th May 10:06
I may make the first letter of complaint very brief not giving any details other than that of legal action should we not receive satisfaction.
Kentish said:
Dear Sir/Madam
I am dissatisfied with Xxxxxxx Xxxxxx in xxx and am writing to ask for your help. Since the fault has existed since the first week of our ownership, if it cannot be repaired we will insist on a replacement.
We purchased a Nissan Qashqai 1.5 DCi Tekna (registration number XX08 XXX) from Xxxxxxx Xxxxxx, xxx, in June 2008. Two or three days later heard a very loud mechanical noise (not dissimilar to a cement mixer). The vehicle was quickly returned and inspected, but over the following 18+ months has been returned on several occasions with the same fault (whilst in for other routine work). On one occasion, a drive belt was replaced but it made no difference and the fault persists.
Most recently it has been held for several days, in an attempt to repair this long-standing issue, as the noise is discontinuous. We insisted that xxxxx use the car for several days. I passed by on one of the evenings they were supposed to be using it, and noticed that it was parked outside the garage. When I collected it the radio was set at such a high volume that it would have been impossible to hold a conversation, never mind hear any other noises.
The following day, the service manager postponed by several hours the collection of our vehicle, claiming that the delay was so the car could be cleaned. However, although the car was delivered to the garage in a clean and tidy condition, it was filthy upon collection. On this last occasion we were told that they had not heard the noise, but during collection they commented that “they all make that noise sir”. We test drove three cars prior to purchase, two of them for an extended period of over 2 hours. None of those test drives revealed any such noise, and we therefore do not accept that this is “normal”.
The service manager (who we only know as Dave), has been dismissive and blasé, and has ignored my requests to put in writing that our vehicle has been in repeatedly for this same fault. On one occasion, mid-conversation, he turned away from me and left the garage, to move a vehicle. On previous visits when the noise was at its worst, he refused to step outside and listen to it, even though he had supporting colleagues at the service desk and we had parked the car within view of the desk.
We were planning to replace the car with a new model after four years of ownership, but we will consider doing so only once these issues are resolved. This noise will likely dissuade any prospective buyer from purchasing the vehicle.
Under these circumstances, and considering the fault has been evident almost since the day of purchase, we feel that if the fault cannot be rectified that we should pursue its replacement with a new vehicle—by any means at our disposal. We have given the dealership from which it was purchased ample opportunities to rectify the problem and therefore do not feel that replacement is an unreasonable request.
Yours sincerely,
Mr & Mrs Kentish
I removed all the chaff and peacock language. Stick to the point.I am dissatisfied with Xxxxxxx Xxxxxx in xxx and am writing to ask for your help. Since the fault has existed since the first week of our ownership, if it cannot be repaired we will insist on a replacement.
We purchased a Nissan Qashqai 1.5 DCi Tekna (registration number XX08 XXX) from Xxxxxxx Xxxxxx, xxx, in June 2008. Two or three days later heard a very loud mechanical noise (not dissimilar to a cement mixer). The vehicle was quickly returned and inspected, but over the following 18+ months has been returned on several occasions with the same fault (whilst in for other routine work). On one occasion, a drive belt was replaced but it made no difference and the fault persists.
Most recently it has been held for several days, in an attempt to repair this long-standing issue, as the noise is discontinuous. We insisted that xxxxx use the car for several days. I passed by on one of the evenings they were supposed to be using it, and noticed that it was parked outside the garage. When I collected it the radio was set at such a high volume that it would have been impossible to hold a conversation, never mind hear any other noises.
The following day, the service manager postponed by several hours the collection of our vehicle, claiming that the delay was so the car could be cleaned. However, although the car was delivered to the garage in a clean and tidy condition, it was filthy upon collection. On this last occasion we were told that they had not heard the noise, but during collection they commented that “they all make that noise sir”. We test drove three cars prior to purchase, two of them for an extended period of over 2 hours. None of those test drives revealed any such noise, and we therefore do not accept that this is “normal”.
The service manager (who we only know as Dave), has been dismissive and blasé, and has ignored my requests to put in writing that our vehicle has been in repeatedly for this same fault. On one occasion, mid-conversation, he turned away from me and left the garage, to move a vehicle. On previous visits when the noise was at its worst, he refused to step outside and listen to it, even though he had supporting colleagues at the service desk and we had parked the car within view of the desk.
We were planning to replace the car with a new model after four years of ownership, but we will consider doing so only once these issues are resolved. This noise will likely dissuade any prospective buyer from purchasing the vehicle.
Under these circumstances, and considering the fault has been evident almost since the day of purchase, we feel that if the fault cannot be rectified that we should pursue its replacement with a new vehicle—by any means at our disposal. We have given the dealership from which it was purchased ample opportunities to rectify the problem and therefore do not feel that replacement is an unreasonable request.
Yours sincerely,
Mr & Mrs Kentish
Edited by Bill on Thursday 6th May 15:42
I assume this is to Nissan?
They will more than likely state, quite correctly, that your contract is unfortunately with the supplying dealer and that you need to contact them. I know you're complaining about the dealer but that will probably be their first defence.
Write to the Dealer Principal outlining the problems with the car and requesting rectification/replacement. CC customer services at Nissan head office in the UK as this will get them on the phone to the dealer pretty pronto.
If it's on finance CC the finance company as well with a covering letter stating that as it's not of satisfactory standard you'll stop the payments if it isn't sorted.
They will more than likely state, quite correctly, that your contract is unfortunately with the supplying dealer and that you need to contact them. I know you're complaining about the dealer but that will probably be their first defence.
Write to the Dealer Principal outlining the problems with the car and requesting rectification/replacement. CC customer services at Nissan head office in the UK as this will get them on the phone to the dealer pretty pronto.
If it's on finance CC the finance company as well with a covering letter stating that as it's not of satisfactory standard you'll stop the payments if it isn't sorted.
Risotto said:
Indicating on the letter that you've copied it to a number of consumer complaints bodies can also work wonders.
Agreed. Maybe put the following at the end of the letter too...I am currently seeking legal advice on this matter and a copy of this letter has also been sent to my solicitor.
Not sure if it will do anything or add any weight to your complaint but it may make them sit up and take notice.
Gassing Station | General Gassing [Archive] | Top of Page | What's New | My Stuff