Ordering from a company that is in liquidation?
Ordering from a company that is in liquidation?
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The Riddler

Original Poster:

6,565 posts

227 months

Wednesday 12th May 2010
quotequote all
A couple of weeks ago my dad ordered a home cinema kit online, the money has been taken from his bank (paid by debit card) and after not receiving his tracking number as stated on the website, started do to a bit of digging.

It turns out the company in question is in liquidation (info from Companies House site.) and other google sources seem to suggest this site is a lithuanian scam in action.

Other than popping down and seeing if the premises are occupied (can't find any telephone number) what can we possibly do?

They have ignored several emails, although they did respond before the order was placed.

siscar

6,887 posts

247 months

Wednesday 12th May 2010
quotequote all
What sort of debit card? I vaguely remember that Visa offer a level of protection on this sort of thing even on a debit card.

E31Shrew

5,965 posts

222 months

Wednesday 12th May 2010
quotequote all
Are they in Coventry by any chance? if so went bust over a month ago.

The Riddler

Original Poster:

6,565 posts

227 months

Wednesday 12th May 2010
quotequote all
I believe it could of been a Maestro card.

Based in the Milton Keynes area.

It was just less than two weeks ago he ordered.

blindswelledrat

25,257 posts

262 months

Wednesday 12th May 2010
quotequote all
He has zero chance of getting anything from the company.
However- he should be able to get a card refund fairly easy. He needs to talk to the card department of his bank.

Flying Toilet

3,621 posts

241 months

Wednesday 12th May 2010
quotequote all
The Riddler said:
I believe it could of been a Maestro card.

Based in the Milton Keynes area.

It was just less than two weeks ago he ordered.
Whats the company and where in MK?

The Riddler

Original Poster:

6,565 posts

227 months

Wednesday 12th May 2010
quotequote all
Flying Toilet said:
The Riddler said:
I believe it could of been a Maestro card.

Based in the Milton Keynes area.

It was just less than two weeks ago he ordered.
Whats the company and where in MK?
The only address I have is their returns address, Although I imagine it all to be run from the same place.

Removed details as not to cross the name and shame rules.

Edited by The Riddler on Wednesday 12th May 15:47

TubbyRutter

2,087 posts

236 months

Wednesday 12th May 2010
quotequote all
Can't say I've heard of them but thats a 2 minute diversion for me on the way home if you wanted me to take a look and see if they are still there.

The Riddler

Original Poster:

6,565 posts

227 months

Wednesday 12th May 2010
quotequote all
TubbyRutter said:
Can't say I've heard of them but thats a 2 minute diversion for me on the way home if you wanted me to take a look and see if they are still there.
If you would be as kind, that would be great. smile

T0M

750 posts

207 months

Wednesday 12th May 2010
quotequote all
Have a looksee here: http://www.plebble.com/listing219845/willen-tradin...

Apparently the company is part of Geneva Industries and they can be contacted on 0870 757 2336 (info from above link)

Tom

Flying Toilet

3,621 posts

241 months

Wednesday 12th May 2010
quotequote all
The Riddler said:
TubbyRutter said:
Can't say I've heard of them but thats a 2 minute diversion for me on the way home if you wanted me to take a look and see if they are still there.
If you would be as kind, that would be great. smile
That was going to be my offer.

I have heard of them though, they were doing cheap sofas a while back. Probably with that dodgy coating on them!

Neil H

15,418 posts

281 months

Wednesday 12th May 2010
quotequote all
Phone the card company ASAP and arrange a chargeback.

The Riddler

Original Poster:

6,565 posts

227 months

Wednesday 12th May 2010
quotequote all
Flying Toilet said:
The Riddler said:
TubbyRutter said:
Can't say I've heard of them but thats a 2 minute diversion for me on the way home if you wanted me to take a look and see if they are still there.
If you would be as kind, that would be great. smile
That was going to be my offer.

I have heard of them though, they were doing cheap sofas a while back. Probably with that dodgy coating on them!
Thanks, Look forward to hearing what you see. smile

As for the Chargeback, I will mention it when I see him, Thanks.

tj2002

525 posts

223 months

Wednesday 12th May 2010
quotequote all
These guys have got an ebay shop with excellent feedback specialising in refurbed goods it seems. Nearly bought a dvd player from them but got outbid. Assume it's the same people?

http://stores.ebay.co.uk/Willen-Trading?_rdc=1

Lost soul

8,712 posts

212 months

Wednesday 12th May 2010
quotequote all
The Riddler said:
As for the Chargeback, I will mention it when I see him, Thanks.
yeah thats right mention it when you see him no need for any urgency hehe

The Riddler

Original Poster:

6,565 posts

227 months

Wednesday 12th May 2010
quotequote all
Lost soul said:
The Riddler said:
As for the Chargeback, I will mention it when I see him, Thanks.
yeah thats right mention it when you see him no need for any urgency hehe
hehe

He works in a noisy enviroment, so answering his phone and making a call to the bank may not be possible. smile

ETA - Thanks for the fleabay link.

What are the laws on trading while in liquidation? confused

Edited by The Riddler on Wednesday 12th May 15:54

Ladyhayles

1,113 posts

219 months

Wednesday 12th May 2010
quotequote all
I work for Insolvency Practitioners - do you want to PM me the details and I can look into it a little further for you.

The Riddler

Original Poster:

6,565 posts

227 months

Wednesday 12th May 2010
quotequote all
Ladyhayles said:
I work for Insolvency Practitioners - do you want to PM me the details and I can look into it a little further for you.
That would be great, will send a PM straight away.

Just the company details?

Ladyhayles

1,113 posts

219 months

Wednesday 12th May 2010
quotequote all
The Riddler said:
Ladyhayles said:
I work for Insolvency Practitioners - do you want to PM me the details and I can look into it a little further for you.
That would be great, will send a PM straight away.

Just the company details?
It will help if you give me a bit more detail and then I can help where I can.

Can honestly say though that if it is a trading liquidation, the appointed Liquidators will have to either ensure your goods are provided or give you a refund if your payment was after the date of insolvency. They can't continue trading a company and not provide goods to customers - they will get a smacked bottom for that!

Edited by Ladyhayles on Wednesday 12th May 16:03

The Riddler

Original Poster:

6,565 posts

227 months

Wednesday 12th May 2010
quotequote all
Ladyhayles said:
The Riddler said:
Ladyhayles said:
I work for Insolvency Practitioners - do you want to PM me the details and I can look into it a little further for you.
That would be great, will send a PM straight away.

Just the company details?
It will help if you give me a bit more detail and then I can help where I can.

Can honestly say though that if it is a trading liquidation, the appointed Liquidators will have to either ensure your goods are provided or give you a refund if your payment was after the date of insolvency. They can't continue trading a company and not provide goods to customers - they will get a smacked bottom for that!

Edited by Ladyhayles on Wednesday 12th May 16:03
All I have right now is the details I've emailed to you, If you require anything else I shall get it sorted tonight if thats ok? smile