broadband internet
Discussion
I have Tiscali at my office and whilst it works very well the customer service has been totally attrocious when trying to sort out the service for a move. I was without the service for a month, and have been charged for it. Rang to query this and after a hlf hour wait (at my expense) I got an answerphone, and there has been no response to my message after a week. Haven't had a spare half hour again to call them back - it wasn't the first time this has happened to me.
PlusNet are a good non-cable (i.e. telephone line) provider. For 25 quid a month you get 512kb, modem, 250Mb of web space, no connection fee and unlimited email addresses, plus a number of other niceties (receiving faxes to your inbox for example).
Zen and Nildram are OK too, and I never had a major problem with BT in 4yrs' use. Though now they are not the best value.
Virgin are good if you don't want to be tied in for 12mths.
Tiscali look good in the ads, but (which might be why you don't notice any difference - full speed broadband is much quicker). Compare apples with apples and they aren't especially cheap. I'm always a little wary of this sort of firm - if the majority of their customers are drawn into the 16 quid deal, how are they paying for decent support staff...
Zen and Nildram are OK too, and I never had a major problem with BT in 4yrs' use. Though now they are not the best value.
Virgin are good if you don't want to be tied in for 12mths.
Tiscali look good in the ads, but (which might be why you don't notice any difference - full speed broadband is much quicker). Compare apples with apples and they aren't especially cheap. I'm always a little wary of this sort of firm - if the majority of their customers are drawn into the 16 quid deal, how are they paying for decent support staff...
Pipex!
Never had any problems with them (3 years, 4 separate installations).
No problem with customer support or service. Took a while to get hold of some filters once, but was all sorted.
And you can order without them sending/charging for a modem if you've already got one i.e. no connection setup fee.
Phil.
Never had any problems with them (3 years, 4 separate installations).
No problem with customer support or service. Took a while to get hold of some filters once, but was all sorted.
And you can order without them sending/charging for a modem if you've already got one i.e. no connection setup fee.
Phil.
You may want to check out www.adslguide.org for a comprehensive list of UK suppliers, including rankings, comparisons, etc.
shnozz said:
i know many people slag off NTL but I have the 600k connection for £24.99 a month and find it spot on. First month was free on the 12 month contract too
We've got a 600k connection here at home and in my house at uni we've got a 1mb connection (£35 per month). I've had no problems with them. Modem comes with an ethernet port so very easy to network as well
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