The Good Garage Scheme...
Discussion
Can someone explain what exactly it is - I have looked on the website, and it's parent company website (an oil company I think), and it doesn't seem to mean anything.
As a comparison, my business is a member of the NCCA - The National Carpet Cleaners Association. This means that we have to be insured for full treatment and risk, and we have to have the minimum standard of the NCCA comprehensive training before we can use their logo - so although its a bit gimmicky, it gives our customers a sense that, in our unregulated industry, we are doing the right things and have the right equipment.
From looking at the good garage scheme website, it does not have any of that, it just says that the garages must perform servicing to a professional standard.
If we cancel our insurances, or cock up a job and get complained about too many times, we can be struck off the NCCA listing. So can this happen to a garage under the good garage scheme?
As a comparison, my business is a member of the NCCA - The National Carpet Cleaners Association. This means that we have to be insured for full treatment and risk, and we have to have the minimum standard of the NCCA comprehensive training before we can use their logo - so although its a bit gimmicky, it gives our customers a sense that, in our unregulated industry, we are doing the right things and have the right equipment.
From looking at the good garage scheme website, it does not have any of that, it just says that the garages must perform servicing to a professional standard.
If we cancel our insurances, or cock up a job and get complained about too many times, we can be struck off the NCCA listing. So can this happen to a garage under the good garage scheme?
I'd never heard of the Good Garage Scheme until earlier this week when I went to view a car and saw a GGS sign at the garage, not sure what it's meant to apply to but when I phoned up about the car I asked about it's condition and was assured it was immaculate (55 plate, 27k, M Sport 3 series so quite reasonable to expect this). Got to garage was ignored for 10 minutes then told car had gone for valeting down the road, but this was finished now and they would take me to see the car. Short ride down to a Homebase car park valeter to see the car generally filthy still (inside was almost clean), covered in scatches and some really bad paintwork repairs (so nowhere near as described) and before we knew it the driver had gone so we had to phone the garage and wait in the rain to be picked up again. Pretty shoddy service all in all, the Good Garage Scheme must have applied to the mechanics I guess?!
Stupid scheme. A garage I used a couple of years ago was part of the scheme at the time, while fitting Goodridge braided steel brake lines they decided to tie them to the suspension strut, meaning they ripped open during heavy braking leaving me with no brakes...luckily near home!
ETA: It wasnt just me that had a bad experience either, I know of a car bought from the garage where the petrol tank fell out 3 weeks after purchase, and another car which had a huge variety of problems from lights not working to alternator packing in...
ETA: It wasnt just me that had a bad experience either, I know of a car bought from the garage where the petrol tank fell out 3 weeks after purchase, and another car which had a huge variety of problems from lights not working to alternator packing in...
Edited by southpaw on Saturday 5th June 21:46
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