Gearbox specialist in Essex required
Discussion
Is this some form of dispute that you need the report for? If so you could take a look at this organisation:
http://www.iaea-online.org/
http://www.iaea-online.org/
Olly said:
Have you tried speaking to your insurance company ? They should be able to tell you a local company that can help (they certainly send an independent assessor when you make a claim through a garage that they don't like)
Not yet, the issues are in the hands of the dealer principle over whether the vehicle gets rejected, trouble is its one year old now, and i wanted an independant solution to throw under someones nose.k
UVB said:
Is this some form of dispute that you need the report for? If so you could take a look at this organisation:
http://www.iaea-online.org/
Tried one member from here, and his reply: Sorry I've other commitments and cannot do this, what a waste of my time contacting him, TS automotive....http://www.iaea-online.org/
nail_it said:
Jeeez.......who hasn't had grief from the local Audi Essex dealer 
Have you tried Audi Customer Care number?
Or email Jeremy Hicks?
Customer care are aware of my issues, i have just sent an email advising them of my disgust and will call them tomorrow.Have you tried Audi Customer Care number?
Or email Jeremy Hicks?
For me this is no laughing matter, it sounds like a bag of bolts.
k
Letter to dealer executive reporting problems & copied to Audi UK MD, Jeremy Hicks.
State in letter:-
It has left me having a vehicle that is “not fit for purpose” due to having the vehicle returned to me not repaired. This contravenes the respective Supply of Goods & Services Acts, along with the Motor Industry Code of Practice.
Good luck!
State in letter:-
It has left me having a vehicle that is “not fit for purpose” due to having the vehicle returned to me not repaired. This contravenes the respective Supply of Goods & Services Acts, along with the Motor Industry Code of Practice.
Good luck!
warmfuzzies said:
nail_it said:
Jeeez.......who hasn't had grief from the local Audi Essex dealer
Have you tried Audi Customer Care number?
Or email Jeremy Hicks?
Customer care are aware of my issues, i have just sent an email advising them of my disgust and will call them tomorrow.Have you tried Audi Customer Care number?
Or email Jeremy Hicks?
For me this is no laughing matter, it sounds like a bag of bolts.
k
FWDRacer said:
warmfuzzies said:
nail_it said:
Jeeez.......who hasn't had grief from the local Audi Essex dealer
Have you tried Audi Customer Care number?
Or email Jeremy Hicks?
Customer care are aware of my issues, i have just sent an email advising them of my disgust and will call them tomorrow.Have you tried Audi Customer Care number?
Or email Jeremy Hicks?
For me this is no laughing matter, it sounds like a bag of bolts.
k
Anyways its now with the exec team at Audi UK. I await a decision, pity about all this as I really like the car.......
Thanks all.
K
Have they let you try another identical speced car to see if that makes the same noise.
In cases like this, if other cars make the same noise, thats it. Its a characteristic of the car end of. If other cars dont make the noise, then there is a fault with your car to be fixed under waranty.
"Has a comparable vehicle been tested, does it show the same symptoms" one of the questions on the form every time an Audi centre asked for technical advise from Audi UK.
I cant see how It woould be the flywheel if the noise stops when the press the clutch, the flywheel is still rotating its the gearbox shafts they slow to a stop.
In cases like this, if other cars make the same noise, thats it. Its a characteristic of the car end of. If other cars dont make the noise, then there is a fault with your car to be fixed under waranty.
"Has a comparable vehicle been tested, does it show the same symptoms" one of the questions on the form every time an Audi centre asked for technical advise from Audi UK.
I cant see how It woould be the flywheel if the noise stops when the press the clutch, the flywheel is still rotating its the gearbox shafts they slow to a stop.
Tame Technician said:
Have they let you try another identical speced car to see if that makes the same noise.
In cases like this, if other cars make the same noise, thats it. Its a characteristic of the car end of. If other cars dont make the noise, then there is a fault with your car to be fixed under waranty.
"Has a comparable vehicle been tested, does it show the same symptoms" one of the questions on the form every time an Audi centre asked for technical advise from Audi UK.
I cant see how It woould be the flywheel if the noise stops when the press the clutch, the flywheel is still rotating its the gearbox shafts they slow to a stop.
Tame.In cases like this, if other cars make the same noise, thats it. Its a characteristic of the car end of. If other cars dont make the noise, then there is a fault with your car to be fixed under waranty.
"Has a comparable vehicle been tested, does it show the same symptoms" one of the questions on the form every time an Audi centre asked for technical advise from Audi UK.
I cant see how It woould be the flywheel if the noise stops when the press the clutch, the flywheel is still rotating its the gearbox shafts they slow to a stop.
I have now tried 4 IIRC vehicles of the garages choice, none exhibit the same noise. Can you understand why I am frustrated. We appear to be going around in circles with no admission outrightly of a problem untill Friday. Now we could start to make progress, but apparently Audi are introducing a new computer system which mean technical support etc are difficult to get hold of.
K.
The key for you is you tried other cars, and your car made noises that the other ones didnt, that should be enough for Audi UK to give the dealer authority to change the gearbox or what every they feel is causing the noise.
If you had come to my dealer we would probably have put a box in it by now any way. All being at a big risk to us.
Dealers are not deliberatly being crap and mess you about, they are trying to serve you but within the guide lines of the manufactures warranty.
While all Audi centres are scored on customer satifaction, and we do geniunly beleive, if you have paid the premium to own an Audi, you should be happy with it, there is a bit more to it that customers dont always see.
Because, the big thing with warranty is ALL warranty parts go back, if it goes back and is stripted and found to have nothing wrong with it, which is quite likely. Given they will just visually inspect and measure a few components for ware etc, not fit it to a car and listen to any noises. The dealer could then be debited the cost of the GB and the labour time for fitting it, say £3500, which they cant aford to do. Also if you fit parts and it doesnt cure the fault, ie the customer still has the same complaint afterwards the warranty claim is kicked out also. As they believe the noise is normal, they may have assumed if they fitted a box, you would then repeat the complaint and they would then be screwed.
If you had come to my dealer we would probably have put a box in it by now any way. All being at a big risk to us.
Dealers are not deliberatly being crap and mess you about, they are trying to serve you but within the guide lines of the manufactures warranty.
While all Audi centres are scored on customer satifaction, and we do geniunly beleive, if you have paid the premium to own an Audi, you should be happy with it, there is a bit more to it that customers dont always see.
Because, the big thing with warranty is ALL warranty parts go back, if it goes back and is stripted and found to have nothing wrong with it, which is quite likely. Given they will just visually inspect and measure a few components for ware etc, not fit it to a car and listen to any noises. The dealer could then be debited the cost of the GB and the labour time for fitting it, say £3500, which they cant aford to do. Also if you fit parts and it doesnt cure the fault, ie the customer still has the same complaint afterwards the warranty claim is kicked out also. As they believe the noise is normal, they may have assumed if they fitted a box, you would then repeat the complaint and they would then be screwed.
Tame Technician said:
The key for you is you tried other cars, and your car made noises that the other ones didnt, that should be enough for Audi UK to give the dealer authority to change the gearbox or what every they feel is causing the noise.
If you had come to my dealer we would probably have put a box in it by now any way. All being at a big risk to us.
Dealers are not deliberatly being crap and mess you about, they are trying to serve you but within the guide lines of the manufactures warranty.
While all Audi centres are scored on customer satifaction, and we do geniunly beleive, if you have paid the premium to own an Audi, you should be happy with it, there is a bit more to it that customers dont always see.
Because, the big thing with warranty is ALL warranty parts go back, if it goes back and is stripted and found to have nothing wrong with it, which is quite likely. Given they will just visually inspect and measure a few components for ware etc, not fit it to a car and listen to any noises. The dealer could then be debited the cost of the GB and the labour time for fitting it, say £3500, which they cant aford to do. Also if you fit parts and it doesnt cure the fault, ie the customer still has the same complaint afterwards the warranty claim is kicked out also. As they believe the noise is normal, they may have assumed if they fitted a box, you would then repeat the complaint and they would then be screwed.
One gearbox already replaced, after consultation between garage and Audi technical.If you had come to my dealer we would probably have put a box in it by now any way. All being at a big risk to us.
Dealers are not deliberatly being crap and mess you about, they are trying to serve you but within the guide lines of the manufactures warranty.
While all Audi centres are scored on customer satifaction, and we do geniunly beleive, if you have paid the premium to own an Audi, you should be happy with it, there is a bit more to it that customers dont always see.
Because, the big thing with warranty is ALL warranty parts go back, if it goes back and is stripted and found to have nothing wrong with it, which is quite likely. Given they will just visually inspect and measure a few components for ware etc, not fit it to a car and listen to any noises. The dealer could then be debited the cost of the GB and the labour time for fitting it, say £3500, which they cant aford to do. Also if you fit parts and it doesnt cure the fault, ie the customer still has the same complaint afterwards the warranty claim is kicked out also. As they believe the noise is normal, they may have assumed if they fitted a box, you would then repeat the complaint and they would then be screwed.
k
Ok that makes scence. Thats why they dont want to help any more, you have had a new box and its the same, it would there fore apear to them, its a feature not a fault. Even at my dealer, where we bend over backwards for customers, there would be nothing we could do at this stage.
Unless they are wrong and it turns out the noise is somthing other than the box, but I really cant see how it can be.
Sorry I cant be more help, best of luck with this. Hope you get the right outcome for you.
Unless they are wrong and it turns out the noise is somthing other than the box, but I really cant see how it can be.
Sorry I cant be more help, best of luck with this. Hope you get the right outcome for you.
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