New cylinder head on 2010 Mk6 Golf GTI
Discussion
We took delivery of a brand spanking new Golf GTI last week. We love it. Except oil spews out of it and apparently it needs a new cylinder head. Dealer confirms they haven't seen this happen before and haven't done a cylinder head on a Mk5 or Mk6 GTI before. We were just unlucky I'm sure but are really peeved that our new car is going to be taken to bits and put back together again.
Any thoughts? Should we be bothered?
Service manager says it will be better than factory because his techs are so well trained and careful. That would be fine, except this problem seemed to be diagnosed by calling a helpline...
Any thoughts? Should we be bothered?
Service manager says it will be better than factory because his techs are so well trained and careful. That would be fine, except this problem seemed to be diagnosed by calling a helpline...
euphemus said:
We took delivery of a brand spanking new Golf GTI last week. We love it. Except oil spews out of it and apparently it needs a new cylinder head. Dealer confirms they haven't seen this happen before and haven't done a cylinder head on a Mk5 or Mk6 GTI before. We were just unlucky I'm sure but are really peeved that our new car is going to be taken to bits and put back together again.
Any thoughts? Should we be bothered?
Service manager says it will be better than factory because his techs are so well trained and careful. That would be fine, except this problem seemed to be diagnosed by calling a helpline...
i cant see how his people will be better at building it than a machine that builds hundreds of them a week...Any thoughts? Should we be bothered?
Service manager says it will be better than factory because his techs are so well trained and careful. That would be fine, except this problem seemed to be diagnosed by calling a helpline...
Another thing to think about is in it's history new head will be there so me being a potential buyer if I were to buy it I'd want it far cheaper than another identical car so you will lose residual value therefore reject the car.
Reject it it's hardly a minor issue £23k + it shouldn't be anything but frankly if I have a fault with my toaster I'll demand a replacement and that's what £25. Let someone else take it it's your first brand new car don't let this spoil your enjoyment of the new car experiance good luck.
Reject it it's hardly a minor issue £23k + it shouldn't be anything but frankly if I have a fault with my toaster I'll demand a replacement and that's what £25. Let someone else take it it's your first brand new car don't let this spoil your enjoyment of the new car experiance good luck.
You can try and reject it, but the manufacturer will insist on you giving them a 'reasonable chance' of fixing it. Once they've fixed it your best route would be to tell them you have lost faith in the vehicle and want a replacement. It is also worth contacting Consumer Direct, they are a government run organisation who will do a lot of the negotiating with the dealer/manufacturer on your behalf.
matc said:
You can try and reject it, but the manufacturer will insist on you giving them a 'reasonable chance' of fixing it. Once they've fixed it your best route would be to tell them you have lost faith in the vehicle and want a replacement. It is also worth contacting Consumer Direct, they are a government run organisation who will do a lot of the negotiating with the dealer/manufacturer on your behalf.
Mope, no need for a "reasonable chance" to fix it. It's not fit for purpose under the sale of goods act. Reject it and get one that works properly.davepoth said:
matc said:
You can try and reject it, but the manufacturer will insist on you giving them a 'reasonable chance' of fixing it. Once they've fixed it your best route would be to tell them you have lost faith in the vehicle and want a replacement. It is also worth contacting Consumer Direct, they are a government run organisation who will do a lot of the negotiating with the dealer/manufacturer on your behalf.
Mope, no need for a "reasonable chance" to fix it. It's not fit for purpose under the sale of goods act. Reject it and get one that works properly.Thanks for the input everyone. As I suspected - rejecting it seems to be the consensus.
I'm actually in Canada (although a Brit which is why I came here for advice).
There's limited consumer redress over here. The concept of 'rejecting' cars doesn't really wash. They're likely to laugh and suggest you might like to try the next dealership which is probably 1500km away. There's no Legal Aid, Citizens Advice, Consumers Association, Watchdog or Trading Standards. You're on your own.
I've requested a replacement vehicle from VW Canada directly but not hugely hopeful. We'll see what happens.
When I left the UK, it was because I was fed up with EU centric, nanny state, big government nonsense. But when you live in the wild west and have about as much consumer protection as Britain in the 1920's, it makes you think that maybe the EU and all the crap that goes with it isn't such a bad thing...
I'm actually in Canada (although a Brit which is why I came here for advice).
There's limited consumer redress over here. The concept of 'rejecting' cars doesn't really wash. They're likely to laugh and suggest you might like to try the next dealership which is probably 1500km away. There's no Legal Aid, Citizens Advice, Consumers Association, Watchdog or Trading Standards. You're on your own.
I've requested a replacement vehicle from VW Canada directly but not hugely hopeful. We'll see what happens.
When I left the UK, it was because I was fed up with EU centric, nanny state, big government nonsense. But when you live in the wild west and have about as much consumer protection as Britain in the 1920's, it makes you think that maybe the EU and all the crap that goes with it isn't such a bad thing...
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