Parcel delivery confusion

[ad551]

Can any PHers make a useful suggestion of what to do in this situation, as I'm not really sure...?

I live in a block of flats, so receiving parcels is always difficult, and I normally get them delivered to work.

However, last Friday I got a City Link card through my door saying that they had tried to deliver a parcel, but I was out. Not sure how they got into the flats as only Royal Mail have a key, so I assume someone left them in.

The strange thing is though, I've not ordered anything from the internet recently, so I have no idea what it might be, or where it might be coming from.

Been busy this weekend, so I came home tonight and thought I'd give them a ring and go and collect it (the depot is about 25 miles away). However, when I looked on the internet tracking I saw that the parcel has actually been delivered, which seems strange as I certainly don't have it.

Phoned their customer service number, and when I got through, I gave them my consignment number and get told that yes, it has been delivered, and it was left outside in the 'porch'. The porch they are referring to is at the front entrance to the flats, which is completely open to the street. They even sent me a picture as proof:



That was at half 11 this morning - by the time I got home about half 6 it was not there, unsurprisingly I guess.

So, City Link apparently won't take responsibility for it, as their instructions said that it was to be left in a 'secure' location if no one was in, and that I am to contact the person that sent it to me. Problem is of course that I don't know who sent it! They could only tell me it has been sent by Seko Worldwide, who seem to be another logistics company. The only other information they gave me was that it weighed 10kg.

I'm not sure what to do now - it doesn't seem to be with any of my neighbours (at least, the ones that are in), so I'm guessing it's been taken - problem is that I don't know what has been taken! I guess I'm asking - should I do anything, or should I just forget about it as I haven't ordered anything anyway? This seems crazy as it must be meant for me, but I don't know what else to do!

Sorry for the long boring story...

[RizzoTheRat]

ad551 said:

So, City Link apparently won't take responsibility for it, as their instructions said that it was to be left in a 'secure' location if no one was in

Surely you've got them ther,e if the place they left it was open to the street it wasn't secure

[ad551]

RizzoTheRat said:

ad551 said:

So, City Link apparently won't take responsibility for it, as their instructions said that it was to be left in a 'secure' location if no one was in

Surely you've got them ther,e if the place they left it was open to the street it wasn't secure

Sort of - but what do I say to them? I have no idea what it is or what the value of it is.

[Nickyboy]

Bit of a strange one especially as they have a photo of it, never heard of that

I know we (UPS) have a contract with a number of home shopping companies where the package doesn't need a signature and if the customer isn't in then we have to leave the package regardless and the shipper accepts all responsibility for it, this is their procedure apparently.

Could be similar to that, i know i've had stuff from City Link before and they wouldn't leave it with a neighbour or without a signature

[ad551]

Thanks, that's what the girl in the call centre said - apparently when they leave it, the shipper takes responsiblity if it gets lost/stolen. Problem is in this case I don't know who the shipper is!

Seems they take a picture everytime they try to deliver, I've got two other pictures (one from Thursday, one from Friday) of the closed door to the flats. I didn't get a card on Thursday, however.

[B0LLIKS]

can you not think of anyone who may have sent you something, box full of £20 notes for example.

[MigX]

Nickyboy said:

Bit of a strange one especially as they have a photo of it, never heard of that

I know we (UPS) have a contract with a number of home shopping companies where the package doesn't need a signature and if the customer isn't in then we have to leave the package regardless and the shipper accepts all responsibility for it, this is their procedure apparently.

Could be similar to that, i know i've had stuff from City Link before and they wouldn't leave it with a neighbour or without a signature

me neither.
parcel force have a no signature required service as well but even so we have to use comon sense.

[ad551]

B0LLIKS said:

can you not think of anyone who may have sent you something, box full of £20 notes for example.

I wish. No one I've asked so far seems to have sent me anything.

MigX said:

parcel force have a no signature required service as well but even so we have to use comon sense.

The girl in the call centre even admitted that the driver shouldn't have left the package there, but then told me it's the senders responsibility, but as I don't know who the sender is, I'm stuck.

It's not turned up now, so I think I'm just going to wonder forever what it was...

[Mr AJ]

It's probably sat in the delivery drivers living room.

[illmonkey]

That is ridiculous.

Firstly, what's to stop the delivery driver taking a photo and then picking it up, taking it home to have a peak. A photo of a (random) box is not proof it was left.

Secondly, its irrelevant what is in the box to the courier company. They cocked up. It could be a box of air for all they care (heavy air, right?), the point is they have left it in a public place. Even if you don't know what it is, its totally irrelevant. Maybe a family members sent you some old photo albums etc...

[ad551]

True, I guess I just trusted them that it had been left. I would love to have a moan at them, but if I don't know what I'm missing, I can't really assign any value to it so don't know what to ask for, apart from an apology...

[Reload]

If you're not expecting anything, and don't know who sent it you or what it is, then isn't it a bit of a waste of time chasing it? If you hadn't had the mystery card through the door then you wouldn't be any the wiser! I'd sack it off. It's not like you're out of pocket.

[carreauchompeur]

Call me an excessive conspiracy theorist, however you haven't had any cards cloned recently? Thinking along the lines of some sort of scam- Parcel gets delivered to "billing" address when they know you'll be out?

[ad551]

Thanks, I probably am going to just ignore it now.

I checked (one of the first things I did) and no suspicious transactions have been through my bank account, so it can't have been cloned, right?

[C8PPO]

ad551 said:

but what do I say to them? I have no idea what it is or what the value of it is.

If they've lost it - then extraordinarily high, I'm sure - wasn't it?

[MigX]

does any one know anyone that work for city link? im sure with the tracking number they will be able to figure out who sent it.
i asked today if the driver that does the same area as me could help out with this but... he looks as miserable as he is so no luck from my end.
there is a few other delivery drivers. im sure one of them might be in good terms with city link.

[ad551]

C8PPO said:

ad551 said:

but what do I say to them? I have no idea what it is or what the value of it is.

If they've lost it - then extraordinarily high, I'm sure - wasn't it?

Ah but they say it's the senders responsibility as they have City Link permission to leave it, but of course I don't know who the sender is, and so it goes around...

MigX said:

does any one know anyone that work for city link? im sure with the tracking number they will be able to figure out who sent it.
i asked today if the driver that does the same area as me could help out with this but... he looks as miserable as he is so no luck from my end.
there is a few other delivery drivers. im sure one of them might be in good terms with city link.

Nice one! Thank you very much for asking!

[Nickyboy]

I had a great one today, came home to find a card from HDNL, nothing filled in except the bit where it says where the parcel was left and it said "by bake door" Spelt just like that! As i live on the first floor i was confused as to where the back door was. I took some recycling out tot he bins later on and low and behold thru the side gate to the communal garden was a package not addressed to me or even my street just the same number.

[Shannon Mac]

ad551 said:

So, City Link apparently won't take responsibility for it, as their instructions said that it was to be left in a 'secure' location if no one was in, and that I am to contact the person that sent it to me. Problem is of course that I don't know who sent it! They could only tell me it has been sent by Seko Worldwide, who seem to be another logistics company. The only other information they gave me was that it weighed 10kg.

Why not contact Seko Worldwide http://www.sekologistics.com/uk/contact-us/ and tell them the predicament ... that your package has been stolen due to City Link messing up. Ask them to resend, or at least confirm which part of your order was contained in the package

[MigX]

Nickyboy said:

I took some recycling out tot he bins later on and low and behold thru the side gate to the communal garden was a package not addressed to me or even my street just the same number.

??????