Discussion
Hi All,
Friend has pointed me in Pistonheads direction, in the hope I could get some advice
I bought a car 1 year ago, with 9k miles on it, having been registered in Jan 2008. Since then I have put a further 4.5k miles on it. The car is now roughly 2.5 years old and has 13.5k miles in total on it. The manufacturer’s warranty ran out at the beginning of the year, so I got the approved manufacturer’s extended warranty for another year.
Unfortunately the air con recently stopped working, not a problem as the car was due in for a service, so I asked them to have a look and fix. They have come back stating that after getting it to work, and then it stopping again (whilst still with them) the compressor is broken. In total it is £1600 to fix.
The warranty company will not fix the component, stating it is not covered under the extended warranty. Considering the car is only 2.5 years old with hardly any miles on it surely this cannot be right? Or does the fact that it is out of the original warranty mean that much?
Any insight would be most appreciated
RC
Friend has pointed me in Pistonheads direction, in the hope I could get some advice
I bought a car 1 year ago, with 9k miles on it, having been registered in Jan 2008. Since then I have put a further 4.5k miles on it. The car is now roughly 2.5 years old and has 13.5k miles in total on it. The manufacturer’s warranty ran out at the beginning of the year, so I got the approved manufacturer’s extended warranty for another year.
Unfortunately the air con recently stopped working, not a problem as the car was due in for a service, so I asked them to have a look and fix. They have come back stating that after getting it to work, and then it stopping again (whilst still with them) the compressor is broken. In total it is £1600 to fix.
The warranty company will not fix the component, stating it is not covered under the extended warranty. Considering the car is only 2.5 years old with hardly any miles on it surely this cannot be right? Or does the fact that it is out of the original warranty mean that much?
Any insight would be most appreciated
RC
All warraties I've ever had on a car state explicitly what is covered, so if it's not mentioned then it's not covered. However these were all aftermarket warranties on used vehicles, so I'm not totally sure the same principle applies to new cars.
Hope you get it sorted though, and apologies that this post was mostly no use...
Hope you get it sorted though, and apologies that this post was mostly no use...
You need to read the warranty document very carefully - sorry don't mean to sound patronising. There are two basic types of warranty document, one which lists what is included and one which will list what is excluded. It will depend on the manufacturer / warranty company as to how they word it. If as you say it is not mentioned, does the document refer to air conditioning / heater / controls etc.
Have you phoned the warranty company yourself or did you leave it to the garage? Had an issue myself earlier in the year with an extended warranty, where it was not clear what was and what was not covered. The main dealer said it wasn't covered on the warranty, phoned the warranty company myself, had an argument with them, two minutes later they agreed it was covered
Have you phoned the warranty company yourself or did you leave it to the garage? Had an issue myself earlier in the year with an extended warranty, where it was not clear what was and what was not covered. The main dealer said it wasn't covered on the warranty, phoned the warranty company myself, had an argument with them, two minutes later they agreed it was covered
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