Garage being awkward?

[andygo]

My sons girlfriend ordered a new Mini. Its arrived, but they won't let her take it as she has no passport as its expired as she doesn't need one at the mo hasn't reapplied. She has just moved flat and has lost in the move her driving licence. She has sent off for a new one at her new adress.

The garage say until she provides a current version of ether document she cannot have her new car.

Is this right?

Seems like a load of cobblers to me. What would happen if a non driving person (eg never had a driving licence due to disability etc) wanted to buy a car in order for mates to chauffeur them round in?

Just seems mean. Poor girl has sold her old acr and is now facing a wait of indeterminate length before the garage will let her take her new car.

[blueg33]

I never had to show passport or drivers licence when i picked up my new Audi (3 years ago). Its possible that the garage has some concern regarding money laundering legislation. Is she paying cash?

[Racefan_uk]

When I picked up my TT they wanted the paper part of my licence for proof of ID but I didn't have it with me. I had to have my passport faxed over instead to confirm it before they handed me the keys.

I suppose it's different from dealer to dealer. Perhaps they've been conned in the past?

[Laurel Green]

I can understand being asked for ID/DL if vehicle is on HP as the finance company needs to protect it's investment.

[Bungleaio]

Laurel Green said:

I can understand being asked for ID/DL if vehicle is on HP as the finance company needs to protect it's investment.

I imagine this is the reason, I bet there are a few finance companies that have been ripped of by pikeys

[NitroNick]

Surely an expired passport is still a means of identification.
Your details don't change just because its out of date.

[JohnnyHayward]

Yes it's correct, standard anti money laundering regulations from either 2007 or 2003. To be honest I think it's fair enough and they have to cover themselves and keep the car until they get to see something that proves she is who she says she is.

It all sounds very dodgy loosing her licence and not having a passport.

[hyperblue]

NitroNick said:

Surely an expired passport is still a means of identification.
Your details don't change just because its out of date.

Surely that's why it has an expiry date and therefore a validity period?

[andygo]

The girlfriend is an assistant bank manager at the HSBC. Surely her banks ID would suffice in that case. And why is it dodgy misplacing her licence?

If its the finance company being careful, then surely a call to them explaining the issues would sort things out?

[Jasandjules]

What about if she gets a doctor to fill in the form which says that is who she is? i.e. the form which gets you the passport!?!? Would the garage be ok with this?

[zollburgers]

Can a car salesman spot a fake bank ID from a real one? I bet they have a far better chance of spotting a fake passport from a real one....

[andygo]

Jas, YHM

[bimsb6]

hyperblue said:

NitroNick said:

Surely an expired passport is still a means of identification.
Your details don't change just because its out of date.

Surely that's why it has an expiry date and therefore a validity period?

she's buying a car not going through customs !

[98C4S]

I would actually tell the garage to do one, and get a car elsewhere.

What the fk is this, Sales prevention?

[andygo]

The thought had occurred...............

[JohnnyHayward]

andygo said:

The girlfriend is an assistant bank manager at the HSBC. Surely her banks ID would suffice in that case. And why is it dodgy misplacing her licence?

If its the finance company being careful, then surely a call to them explaining the issues would sort things out?

Well if she works at a bank surely she should be well aware of money laundering laws ? She wouldn't be allowed to let someone open an account with out valid id.


Meaning of customer due diligence measures

5. “Customer due diligence measures” means—

(a) identifying the customer and verifying the customer’s identity on the basis of documents, data or information obtained from a reliable and independent source;

http://www.opsi.gov.uk/si/si2007/uksi_20072157_en_...